Syed Ibrahim Syed Abdul Salam
sharjah
Summary
Results-driven Sales Operations Manager with knack for optimising sales processes and driving team performance. Excel at implementing strategic initiatives to boost revenue and streamline operations. Known for enhancing cross-functional collaboration and delivering impactful solutions.
Overview
10
10
years of professional experience
Work history
Sales operations manager
Al JALAL SWITCHGEAR INDUSTRIES LLC
Sharjah
09.2024 - Current
- Enhanced customer satisfaction with meticulous oversight of after-sales service.
- Executed competitive market research to identify new business opportunities.
- Coordinated cross-functional teams for improved productivity.
- Initiated strategic partnerships, leading to market expansion.
- Fostered a positive team environment by promoting open communication and feedback.
- Monitored sales trends and provided insightful forecast reports to senior management.
- Maintained updated knowledge of industry trends through continuous learning initiatives.
- Analysed consumer data to predict future purchasing trends for informed decision-making.
- Planned logistical operations for safe transportation, storage and sale of goods.
- Evaluated products to select mix meeting current customer demand.
- Oversaw business staffing and training, building successful, customer-focused team.
Operations Manager
AL FARHAN SWITCHGEAR ASSEMBLY LLC
SHARJAH, UAE
09.2022 - 09.2024
- Attended conventions to represent organisation, gather information and help build new partnerships.
- Drove company growth with proactive mindset and results-oriented plans for business operations.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Monitored market trends to adapt strategies, keeping the company competitive in a dynamic industry.
- Facilitated continuous improvement initiatives, encouraging innovation and excellence in operations.
- Collaborated with sales and marketing teams to align operational capabilities with customer demands.
- Coordinated with suppliers to negotiate contracts, securing better terms and improving profit margins.
- Oversaw quality control processes, maintaining high standards for all products and services.
- Exceeded team goals by partnering with staff to share and implement customer service initiatives.
- Fostered positive relationships with customers to maximise satisfaction, retention and experience.
Manager of Operations
ARABIAN SEA DYNAMIC SWITCHGEAR ALAIN
ABUDHABI, UAE
09.2019 - 11.2025
- Attended conferences and trade association meetings to represent company, build industry networks and promote new product lines.
- Augmented sales value by upselling and cross-selling new products and services to existing customers.
- Managed escalated client enquiries with exceptional professionalism and enthusiasm to maintain trust and reliability.
- Created short-term and long-term goals for business team to achieve objectives.
- Planned and developed winning strategies to increase sales, expand territories and boost market positioning.
- Negotiated contracts with new clients, securing profitable deals and expanding the company's client base.
- Developed business plans to establish revenue and growth.
- Coached and trained staff to comply with company policy and procedures.
- Produced quotes and proposals to provide value and benefits to prospective clients.
- Coordinated with marketing teams to develop promotional materials and campaigns for target markets.
- Managed project timelines and budgets, ensuring successful completion of business development initiatives.
- Maintained detailed record of sales activities and compared trends to identify underserved areas and opportunities for improvement.
- Analysed current strategies for strengths and weaknesses and adjusted approaches to maintain sales trajectory.
- Motivated sales staff to continuously improve strategies through competitions and personalised coaching plans.
- Implemented seasonal and special discounts, driving customer engagement through promotions.
- Coordinated with other department heads to align operational activities with business objectives.
- Managed inventory control, reducing waste by 20% through strategic planning and execution.
- Led crisis management efforts during unforeseen events, minimising disruptions to operations.
- Developed and maintained health and safety protocols, significantly reducing workplace incidents.
- Spearheaded quality assurance programs, achieving a 98% compliance rate with industry standards.
- Managed budgeting and financial reporting, providing accurate forecasts and controlling expenditures.
- Conducted regular performance reviews, identifying opportunities for professional development.
- Analysed customer data to identify opportunities and improve relationships.
- Trained employees on optimal processes and use of equipment to boosting department productivity.
- Elevated customer satisfaction ratings by providing speedy resolutions.
- Fostered positive relationships with customers to maximise satisfaction, retention and experience.
- Trained and mentored high-performing team through regular performance reviews, individual feedback and professional coaching.
- Provided organisational leadership and established business vision to achieve sales, profit and revenue goals.
- Streamlined operations to consistently deliver on targets.
- Inspected new products to assess quality and preparedness.
- Analysed performance data to identify trends, making strategic decisions to boost operational success.
- Directed staff recruitment and training, building a highly skilled and motivated operations team.
- Collaborated with sales and marketing teams to align operational capabilities with customer demands.
- Managed budgets and financial planning, achieving cost savings without compromising on quality.
- Provided leadership to develop business plans and promote organisational vision.
- Optimised resource allocation, ensuring maximum productivity and minimal downtime.
- Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
- Modelled business processes to identify strengths, weaknesses and opportunities for improvement.
- Supervised supply purchases, management and tracking in line with budgetary requirements.
Head of Procurement & Project Engineer
CONNECT SWITCHGEAR ASSEMBLY LLC
Sharjah, United Arab Emirates
12.2015 - 01.2019
- Design Engineering & Technical Support, Final Estimation with negotiation, Procurement, Project planning & Management, Marketing skills with technical and commercial
- Managed procurement projects from inception to completion, delivering on time and within budget.
- Collaborated with legal teams to resolve contractual disputes, minimising financial impact on the company.
- Implemented robust procurement policies and procedures, promoting compliance and mitigating risk.
- Oversaw the tender process, from document preparation to contract awarding, ensuring transparency and fairness.
- Developed and maintained strong relationships with key suppliers, facilitating open communication and collaborative problem-solving.
- Spearheaded the adoption of sustainable procurement practices, aligning with corporate social responsibility goals.
- Initiated cost-reduction initiatives, achieving significant savings across various categories of spend.
- Managed a team of procurement professionals, fostering skills development and driving operational excellence.
- Facilitated training sessions for new staff on procurement procedures, enhancing team capabilities and performance.
- Negotiated with suppliers and implemented contracts to secure value for money and maximise resources.
- Guided budget holders to secure service level compliance for core processes and pursue remedial actions.
Education
Bachelor of Engineering - Electrical & Electronics Engineering
OASITM (Anna University)
Diploma - Electrical & Electronics Engineering
Seshasayee Institute of Technology (Autonomous)
Skills
- Microsoft office (word, excel, PowerPoint, outlook)
- AutoCAD version 2020
- Electrical Cad
- Revit 2014
- Business unit strategy and implementation
- International expansion
- Strong contacts in UAE
- Identify company needs for superlative performance and trigger the required periodic change initiatives
- Ability to see the big picture and re-align the resources accordingly
- Multi-unit operations management
- Process improvement strategies
- Lean manufacturing and design
- Organised
- Market penetration
- Budget management
- Staff management
- Supplier negotiation
- Adaptive leadership
- Product inspections
- Manufacturing expertise
- Performance reporting
- Systems implementation
- Performance Management
- Product knowledgeability
Area Of Expertise
10+ years of experience in the field of low voltage switchgear managing the below activities with track record for successfully employing best practices that improve efficiency and reduce operations cost which increasing profitability.
Custom Section
M3639270
Personal Information
- Date of birth: 06/12/1992
- Gender: Male
- Nationality: Indian
- Marital status: Married
Hobbies and Interests
Reading about new market trends
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Languages
English
Fluent
TAMIL
Fluent
Hindi
Fluent
Malayalam
Advanced
Timeline
Sales operations manager
Al JALAL SWITCHGEAR INDUSTRIES LLC
09.2024 - Current
Operations Manager
AL FARHAN SWITCHGEAR ASSEMBLY LLC
09.2022 - 09.2024
Manager of Operations
ARABIAN SEA DYNAMIC SWITCHGEAR ALAIN
09.2019 - 11.2025
Head of Procurement & Project Engineer
CONNECT SWITCHGEAR ASSEMBLY LLC
12.2015 - 01.2019
Bachelor of Engineering - Electrical & Electronics Engineering
OASITM (Anna University)
Diploma - Electrical & Electronics Engineering
Seshasayee Institute of Technology (Autonomous)