Syed Moaz Hussain
Dubai,UAE
Summary
Seasoned banking professional with 7 years of comprehensive experience in the financial sector—5 years in retail banking and 2 years in corporate banking. Demonstrates proven expertise in financial analysis, debt collection, account opening, KYC/due diligence, sales (inside and outside), audit and compliance, and remittance services. Skilled in using CRM platforms, T-24, and Teresol systems to manage client relationships and streamline operations. Known for strong communication, negotiation, and analytical abilities, with a solid background in risk assessment and corporate finance. Proficient in Microsoft Excel for data analysis and reporting. Committed to delivering service excellence through strategic thinking, attention to detail, and a results-oriented approach to support organizational success.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work history
Customer Relationship Officer
Innovations for HSBC Bank
Dubai
12.2024 - 04.2025
- Offer expert guidance on credit requirements, product features, and the benefits of various credit card options.
- Build and grow a new customer base and credit card portfolio through referrals, aiming to meet or exceed monthly sales goals.
- Address member inquiries and concerns with professionalism and courtesy.
- Handle applications and service requests for ATM, debit, and credit cards efficiently.
- Carry out updates and maintenance tasks related to the bank’s plastic card products.
- Improved customer loyalty by promptly addressing concerns and resolving complaints.
- Fostered positive working environment within the team, encouraging open communication and collaboration amongst colleagues.
Relationship Associate – Corporate
JS Bank
Karachi
06.2022 - 10.2024
- Effectively manage both prospective and existing corporate client relationships to achieve targeted profitability.
- Utilize CRM software to monitor, track, and manage all customer interactions and activities.
- Continuously assess the financial standing and creditworthiness of clients and industries within the portfolio to proactively mitigate potential risks in future transactions.
- Develop, strengthen, and maintain strong relationships with existing and new clients to ensure the achievement of profit objectives.
- Implement structured calling programs to uncover business opportunities and align client needs with the bank’s product offerings.
- Manage and cultivate relationships with high-net-worth individuals, overseeing their portfolios to drive financial growth through personalized strategies.
- Prepare and initiate credit approval documentation, ensuring all applications and renewals comply with the bank’s policies and regulatory requirements.
- Ensure the completeness of credit proposal documentation and collaborate with the quality assurance team to address any potential security shortfalls.
- Successfully delivered on tasks within tight deadlines.
Relationship Manager – Liability
MCB Islamic
Karachi
12.2021 - 06.2022
- Build and maintain strong relationships with retail clients to understand their financial needs and deliver customized banking solutions.
- Identify and pursue opportunities to promote liability products such as current accounts, fixed deposits, and treasury services.
- Conduct ongoing market research to stay abreast of industry trends and competitor offerings.
- Foster long-term relationships with high-net-worth clients, offering holistic portfolio management tailored to their specific financial goals.
- Oversee client accounts and transactions to ensure adherence to banking regulations and internal compliance policies.
- Developed new business opportunities for enhanced revenue generation.
- Coordinated with cross-functional teams, ensured smooth project execution.
Relationship Manager - Liability
Al Baraka Bank
Karachi
01.2018 - 12.2021
- Cultivated and maintained strong relationships with retail clients by understanding their banking needs and delivering tailored financial solutions.
- Identified and capitalized on opportunities to promote liability products, including current accounts, fixed deposits, and treasury services.
- Conducted comprehensive market research to remain informed about industry developments and competitor strategies.
- Collaborated cross-functionally with internal teams to ensure seamless account management and high-quality service delivery.
- Monitored client accounts and transactions to ensure full compliance with regulatory requirements and internal policies.
- Prepared and presented detailed reports on client activities, portfolio performance, and market trends to senior management.
- Maintained a robust portfolio of high-net-worth clients, providing personalized financial guidance and strategic portfolio management to support their long-term wealth objectives.
Business Development Officer
Al Baraka Bank
Karachi
01.2018 - 12.2018
- Built and nurtured long-term relationships with retail clients by identifying their financial goals and delivering personalized banking solutions.
- Proactively uncovered opportunities to market liability products such as current accounts, fixed-term deposits, and treasury solutions.
- Performed thorough industry analysis to stay ahead of market trends and benchmark competitor offerings.
- Partnered with cross-functional teams to streamline account servicing processes and enhance client satisfaction.
- Oversaw client account activities to ensure alignment with internal compliance standards and regulatory guidelines.
- Led strategic market research projects that influenced the development of innovative growth initiatives.
- Conducted and facilitated high-stakes client negotiations, securing lucrative agreements and long-term partnerships.
- Compiled and delivered analytical reports on client engagement, investment portfolio trends, and market dynamics to executive leadership.
- Maintained and expanded a high-value portfolio of affluent clients, offering bespoke financial strategies to support their wealth-building objectives.
Education
MBA - Marketing & Supply Chain
PAF – KIET
Pakistan 01.2016 - 01.2019
Bachelor of Commerce - undefined
Superior College
01.2011 - 01.2015
Skills
- CRM
- T-24
- Teresol
- Communication Skills
- Customer Relationship
- Negotiation Skills
- Analytical Skills
- Financial analysis
- Client Relationship Management
- Microsoft Excel proficiency
- Data analysis
- Financial risk assessment
- Corporate finance
- Customer Service
- Interpersonal communication
- Attention to Detail
- Strategic thinking
Custom
- Successfully onboarded and managed a portfolio of 2 new corporate clients within the first year, contributing to 10% increase in the revenue of the department.
- Increased the retail deposit base by 5% in one year through targeted outreach initiatives, NTB and personalized relationship management.
Languages
English
Fluent
Urdu
Fluent
Affiliations
- Football
- Music
- Exploring New Places
Timeline
Customer Relationship Officer
Innovations for HSBC Bank
12.2024 - 04.2025
Relationship Associate – Corporate
JS Bank
06.2022 - 10.2024
Relationship Manager – Liability
MCB Islamic
12.2021 - 06.2022
Relationship Manager - Liability
Al Baraka Bank
01.2018 - 12.2021
Business Development Officer
Al Baraka Bank
01.2018 - 12.2018
MBA - Marketing & Supply Chain
PAF – KIET
01.2016 - 01.2019
Bachelor of Commerce - undefined
Superior College
01.2011 - 01.2015
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