Syed Mohamed Faizal Basheer Ahamed

• Provided technical field support for installation, modernization, maintenance, and troubleshooting of multi-brand elevator and escalator systems.
• Managed daily workforce planning, task allocation, and field service scheduling to meet operational and customer requirements.
• Provided technical guidance, coaching, and on-the-job training to field teams, enhancing troubleshooting capabilities and technical competency.
• Diagnosed and resolved complex electrical, mechanical, and control system faults across various elevator brands and models
• Supported field technicians with advanced troubleshooting, root cause analysis, and corrective action implementation to minimize equipment downtime.
• Conducted site inspections, technical audits, and performance assessments to ensure compliance with safety standards and operational requirements.
• Monitored team performance through KPIs, service quality metrics, safety compliance, and customer satisfaction indicators.
• Collaborated with engineering, operations, sales, and service departments to resolve technical issues and improve equipment reliability.
• Managed spare parts planning, inventory control, and technical resource utilization to improve operational efficiency.
• Prepared technical reports, service performance reviews, maintenance documentation, and management presentations.

Progressive 4+ years of professional experience in the Team management, Service sales, diagnosis, repair, and maintenance of Elevators and Escalators.

• Carrying out corrective, reactive maintenance and troubleshooting of elevators & escalators including mechanical, electrical, VFDʼs , etc. Oversee complex troubleshooting and diagnosis of KDH160H, KDH ACS600, KDM150, KDM90 drives faults.
• Collaborated with sales and project teams to provide
  technical expertise in customer meetings and proposals.
• Conducting of major repairs like Main hoist rope replacement, Counter weight pulley, Cartop pulley and divertor pulleys, etc.
• Collaborate with clients and building owners to understand their unique requirements and provide tailored solutions.

• Perform routine maintenance, inspections, and repairs on elevator systems to ensure optimal functionality and compliance with safety standards.
• Conduct sales presentations to prospective clients, showcasing the company's elevator maintenance services and value propositions.
• Manage and expand customer relationships, addressing concerns, and ensuring high levels of customer satisfaction.
• Generate leads and contribute to the development of sales
  strategies to achieve revenue targets.

• Execute testing and commissioning plans for new elevator installations, ensuring compliance with safety standards and specifications of Fujitec CP38 & CP 40 models
• Conduct functional testing of elevator control systems, safety devices, and communication systems to verify proper operation
• Collaborate with the installation team to troubleshoot and resolve technical issues during the commissioning phase
• Perform performance testing to validate the efficiency and reliability of elevator components
• Document and report testing results, providing comprehensive reports to project stakeholders