Network Engineer
Al Jabr
Al Jubail, Al Jubail
06.2012 - 08.2014
- Created help desk tickets, troubleshoot and resolved desktop issues.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Answered questions and provided information to customers about new software or hardware.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Managed backup and recovery of data assets to safeguard system availability.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Monitored systems in operation and quickly troubleshot errors.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Collaborated with vendors to identify best options for optimizing network performance.
- Created VPN infrastructure and allowed for secure remote connections.