SYED MOHSIN RIZWAN
Dubai
Summary
Proactive, adaptable and result oriented sales and customer services professional with excellent interpersonal and organizational skills. My aim is to become a top Sales & Customer Services professional and participate in achieving organization targets whilst focusing on personal development and progression. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Multi-tasking Team Leader well-known for executing successful, new [Type] initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.
Overview
16
16
years of professional experience
Work History
Team Leader in Du Telecom (GTS)
Syed Mohsin Rizwan
12.2020 - 04.2024
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Key Account Manager In Sales Du Telecom (GTS)
Syed Mohsin Rizwan
01.2018 - 12.2020
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
Key Accounts Manager
Du Telecom Channel Partner (GTS) UAE
01.2018 - 01.2020
- Endeavor to establish an outstanding working relationship with service providers in designated field
- Bargain or support bargaining with key essential service so as to enhance the cost structure
- Prepares annual, quarterly and monthly update accounts on current opponents or business possibilities
- Work together with colleagues from other departments to improve efficiency and overall service delivery
- Give prompt reports on crucial issues to direct senior officer, suggest answers where obtainable
- Supervise essential key account possibilities
- Make propositions, give suggestions and designate sales target and job obligations to each sales staff
- Appraise performance of staff, give suggestions, reward or award punishment and offer proposals on dismissal of personnel where applicable
- Recommend hiring additional staff and make required resources available to accomplishing target objectives and goals.
Key Accounts Manager (Etisalat UAE)
01.2017 - 09.2018
- Developing a solid and trusting relationship between major key clients and company
- Resolving key client issues and complaints
- Developing a complete understanding of key account needs
- Anticipating key account changes and improvements
- Managing communications between key clients and internal teams
- Managing account team assigned to each client
- Strategic planning to improve client results
- Negotiating contracts with client and establishing timeline of performance
- Establishing and overseeing internal budgets with the company and external budgets with the client
- Working with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs met
- Collaborating with sales team to maximize profit by up-selling or cross-selling
- Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
- Meeting all client needs and deliverables according to proposed timelines
- Analyzing client data to provide customer relationship management
- Expanding relationships and bringing in new client.
Sales Account Manager
Etisalat UAE
01.2016 - 01.2017
- Manage a portfolio of accounts to achieve long-term success
- Develop positive relationships with clients
- Act as the point of contact and handle customers' individual needs
- Generate new business using existing and potential customer networks
- Resolve conflicts and provide solutions to customers in a timely manner
- Supervise account representatives to ensure sales increase
- Report on the status of accounts and transactions
- Set and track sales account targets, aligned with company objectives
- Monitor sales metrics (e.g
- Quarterly sales results and annual forecasts)
- Suggest actions to improve sales performance and identify opportunities for growth.
Sales Team Leader
Du Telecom Channel Partner (commit) UAE
01.2015 - 08.2016
- Endeavor to establish an outstanding working relationship with service providers in designated field
- Bargain or support bargaining with key essential service so as to enhance the cost structure
- Prepares annual, quarterly and monthly update accounts on current opponents or business possibilities
- Work together with colleagues from other departments to improve efficiency and overall service delivery
- Give prompt reports on crucial issues to direct senior officer, suggest answers where obtainable
- Supervise essential key account possibilities
- Make propositions, give suggestions and designate sales target and job obligations to each sales staff
- Appraise performance of staff, give suggestions, reward or award punishment and offer proposals on dismissal of personnel where applicable
- Recommend hiring additional staff and make required resources available to accomplishing target objectives and goals.
Corporate Sales Executive
(Du Telecom Channel Partner) ) 050 TELECOM U.A.E
01.2014 - 01.2015
- Plan, organize and present enterprise connection to business entities
- Make appointment and meet with Admin, IT and owner of trade holder
- Collect market data for promoting du plans and get business while closing sales
- Follow up to existing clients and introduce new customers for corporate sales.
Customer service Supervisor
OMAN TEL
01.2008 - 01.2014
- Working as customer services supervisor, managing sales call center agents
- Organized training workshops to improve the performance of the members who were lagging behind in terms of performance
- Successfully building professional and friendly working environment for customer services team
- Keep track of attendance, daily statistics, paid time off, sick time, etc
- Gather and analyze data and provide weekly and hoc reports to key stakeholders
- Sales Targets: Achieve assigned sales targets in order to contribute to the sales volumes / revenues.
Education
IELT From British Council -
12.2013
FSC Pre Engineering -
09.2008
Higher Diploma Software Engineering -
Aptech World Wide
12.2004
E-commerce Intel Innovation -
12.2001
Skills
- Competent Sales and Marketing with 12 years diverse experience in multinational organizations Professionally qualified with Higher Diploma in Software Engineering, Web Development and Graphic Designing
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Team Supervision
Languages
English
Urdu
Hindi
Punjabi
Training Certifications Awards
- Awarded By Etisalat Telecommunication Best Sales contribution in 2016&2017
- Communication systems including CCNA & CCNP Cisco, HP, Avaya, Siemens, ASP.Net, ASP Covering ADO, ASP Objects, VB Scripting, Java Scripting, Advance Java, Core Java and JSP, HTML Front Page 2000, Macromedia Dreamweaver, SQL Server 6.5/7.0/2000, Access, XML XSL, DTD, Xslt, Xpath, Adobe Photoshop 7.0, Corel Draw 11, FLASH Mx Designing, Scripting
Timeline
Team Leader in Du Telecom (GTS)
Syed Mohsin Rizwan
12.2020 - 04.2024
Key Account Manager In Sales Du Telecom (GTS)
Syed Mohsin Rizwan
01.2018 - 12.2020
Key Accounts Manager
Du Telecom Channel Partner (GTS) UAE
01.2018 - 01.2020
Key Accounts Manager (Etisalat UAE)
01.2017 - 09.2018
Sales Account Manager
Etisalat UAE
01.2016 - 01.2017
Sales Team Leader
Du Telecom Channel Partner (commit) UAE
01.2015 - 08.2016
Corporate Sales Executive
(Du Telecom Channel Partner) ) 050 TELECOM U.A.E
01.2014 - 01.2015
Customer service Supervisor
OMAN TEL
01.2008 - 01.2014
IELT From British Council -
FSC Pre Engineering -
Higher Diploma Software Engineering -
Aptech World Wide
E-commerce Intel Innovation -
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