Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Syed Muhammad Jamal Shafiq Gillani

Syed Muhammad Jamal Shafiq Gillani

Dubai, UAE

Summary

Over 9 years of experiences in aviation industry with strong interpersonal skills and strategic planning. Skilled at developing new business and nurturing key relationship to create win scenarios. A good team player who priorities and complete tasks in a timely manner.
Forward-thinking senior supervisor skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

8
8
years of professional experience

Work History

Airside Operation Supervisor / Team Leader

Transguard Group
07.2017 - Current
  • Delivered services to client locations within the target timeframe and ensured all staff reported on duty on time.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Planning for any extra requirements required by the client to run the operation smoothly.
  • Delivered prompt service to prioritize client needs.
  • Conducting staff briefings concerning staff safety, ensuring they follow work instructions, airport authority standards and regulatory requirements.
  • Ensuring excellent discipline and grooming standards are displayed at all times while on duty.
  • Ensuring all staff are competent with required training card before assigning them to the required areas.
  • Checking the staff time and attendance record system through Altars.
  • Investigated and resolved client inquiries and complaints quickly.
  • Motivated and trained employees to maximize team productivity.
  • Investigated and reported accidents, incidents, or safety concerns to appropriate personnel and authorities.
  • Cross-trained and provided backup support for organizational leadership.
  • Final roster preparation, once the recurrent training schedule employee replacements are also assigned to the roster.
  • Shift supervisor reports are to be updated and sent to the operation manager on a daily basis before COB.

Accommodation Coordinator

Transguard Group
09.2015 - 07.2017
  • Handled both incoming and outgoing shifts in all area's Ramp services, Baggage services, passenger and customer services.
  • Communicate with the ops team regarding staff deployments.
  • Arrange the number of staff according to the requirements of the client.
  • Covered the shortage of the staff if needed.
  • Listen and help with the staff's problems and report them to management.
  • Freshers training assistance and ensure they report with complete PPE.
  • Arrange the transport for the staff on time.
  • Brief all staff about how jobs can be done safely and save ourselves from getting injured.
  • Report to operation issue to Manager and Supervisor.

Education

Associate of Arts - Commerce Certificate

Board of Intermediate & Secondary Education
Lahore, Pakistan
04.2011

High School Diploma -

Board of Intermediate & Secondary Education
Lahore, Pakistan
03.2009

Skills

  • Hardworking and dedicated with ability of handle pressure
  • Time punctuality, good personality and good customer services
  • Organizing and planning skills
  • Critical thinking and problem solving
  • Computer knowledge, MS office, Excel, Outlook, mailing and browsing
  • Good ability to manage a team and take responsibility

Languages

English
Advanced (C1)
Urdu
Advanced (C1)
Punjabi
Advanced (C1)
Hindi
Advanced (C1)

Timeline

Airside Operation Supervisor / Team Leader

Transguard Group
07.2017 - Current

Accommodation Coordinator

Transguard Group
09.2015 - 07.2017

Associate of Arts - Commerce Certificate

Board of Intermediate & Secondary Education

High School Diploma -

Board of Intermediate & Secondary Education

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Syed Muhammad Jamal Shafiq Gillani