Syed Muzaffar Abdi
Dubai,UAE
Summary
Experienced sales specialist with a strong focus on customer service. With a proven track record of driving sales and expanding my client base skilled in building relationships, understanding customer needs, and delivering exceptional service. Detail-oriented team player with excellent communication and organizational abilities.
Educates and engages using excellent interpersonal skills for informed decision-making. Flexible and responsive for adaptable services tailored to business needs.
Overview
13
13
years of professional experience
Work History
International Telesales Specialist
Tilal Properties
Sharjah, UAE
10.2023 - Current
- Built and maintained relationships with international local clients, agents maintain long-term business partnerships.
- Managed over 200 customer calls per day.
- Lead sales presentations, property tours, meetings with prospective international clients, effectively communicating value proposition of Tilal Properties offerings.
- Provided personalized customer service support throughout sales process, following up with internal teams to ensure client satisfaction while meeting client needs.
- Successfully closed multiple deals achieved 89% sales targets, demonstrating strong negotiation skills & market expertise.
- Handled incoming calls for clients, answering questions queries, & consistently achieved top-quality scores 95% for sales performance since joining Tilal Properties.
Portfolio Manager
ARK Vision International Real Estate
Dubai, UAE
08.2023 - 10.2023
- Advised clients on buying, selling, and investing in real estate, making strategies to meet their unique objectives and financial goals.
- Connect more than 300 people on calls.
- Align more than 15 business meetings with prospective clients and built and maintained strong relationships with clients.
- Promote sales through advertisements, open houses, listing services. Provide exceptional customer service throughout transaction.
- Process, from initial consultation to closing with client satisfaction rate.
Business Development Associate
Dubizzle Group (Zameen.com)
Dubai, UAE
10.2022 - 08.2023
- Maintaining relationships with existing clients. Arrange 5 business meetings daily keep records of sales, revenue.
- Conducted market research to understand customer requirements. Develop implement strategies for new targets.
- Proactively initiated 30 connected sales calls to new prospects. Successfully closed multiple deals in given timeline achieved 100% sales target, rewarded as Star Performer.
- Maintained impeccable account and client data in industry-leading CRM system.
- Provide exceptional customer service throughout transaction process, from initial consultation to closing with client satisfaction rate.
E-Commerce Manager
Fibbi House Of Tea
Karachi, Pakistan
06.2022 - 09.2022
- Established all online activity about traffic acquisition, sales. Coordination with warehouse fulfillment team for order processing.
- Work with marketing team or manage digital marketers to improve quality traffic acquisition.
- Oversee or directly manage 100-plus online orders from other channels. Connect with relevant stakeholders for promotions.
- Increased 69% online sales through targeted marketing campaigns.
- Develop content calendar oversee website uploads landing page development.
Direct Sales Manager
Oriflame Cosmetics
Karachi, Pakistan
10.2012 - 12.2016
- Demonstrating products to customers. Meeting exceeding weekly, monthly sales quotas.
- Educating customers about products, services offered by company.
- Identifying potential clients through word-of-mouth referrals or other means such as attendance at mega shows or catalogue launch events.
- Qualified new sales prospects to continually meet 100% targets.
- Achieved exceptional client satisfaction feedback ratings.
Insurance Sales Representative
State Life Insurance Corporation of Pakistan
Karachi, Pakistan
04.2011 - 11.2012
- Helped customers determine appropriate products policy terms.
- Handled insurance queries from stage to renewal.
- Evaluating business or individual customers’ needs financial status proposing protection plans that meet their criteria.
- Work with clients to deliver risk management strategies that fit their risk profiles report progress of monthly/quarterly initiatives to stakeholders.
- Successfully closed 5 cases and achieved sales targets.
Education
Diploma of Education - Business Administration
Private Sector
Karachi PakistanSkills
- Administrative skills
- Coaching and development skills
- Communication skills
- Negotiation and customer service skills
- Sales strategies
- Key Account Management
Languages
English
Fluent
Hindi
Fluent
Urdu
Native
Accomplishments
- Star Performer - Zameen.com - Dubizzle Group
- Highest Achiever of the Month - Zameen.com - Dubizzle Group
- #1 Brand Ambassador - Oriflame- Cosmetics
- Employee Of The Month - Oriflame Cosmetics
- Sales Champion - Oriflame Cosmetics
Timeline
International Telesales Specialist
Tilal Properties
10.2023 - Current
Portfolio Manager
ARK Vision International Real Estate
08.2023 - 10.2023
Business Development Associate
Dubizzle Group (Zameen.com)
10.2022 - 08.2023
E-Commerce Manager
Fibbi House Of Tea
06.2022 - 09.2022
Direct Sales Manager
Oriflame Cosmetics
10.2012 - 12.2016
Insurance Sales Representative
State Life Insurance Corporation of Pakistan
04.2011 - 11.2012
Diploma of Education - Business Administration
Private Sector
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