Hi, I’m
Syed Parwaiz Ahmad
Dubai
Summary
High-achieving team player with 12 years of business-to-business cold calling, networking and closing experience. Notable background selling amazing products and driving massively impressive numbers and results. Offers inbound and outbound telesales expertise clearing monthly and quarterly targets in dynamic environment. Proven and persuasive Telesales Executive remains on top of leaderboards by selling high-converting quality products and services. Thrives in fast-paced demanding environment by consistently hitting ambitious targets and delighting customers while maximizing revenue. Effortlessly leverages script and adapts to customers by building rapport, understanding problems and deploying solutions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
years of professional experience
1
Certification
Work History
Finance Bank
Senior Telesales Representative
04.2024 - Current
Job overview
- Opened new accounts and documented personal, demographic, and payment information in system.
- Educated customers on product and service benefits, explaining features and answering questions.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Implemented upselling techniques to increase revenue and move product.
- Made average of 150 to 200 outbound and inbound calls per day.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Overcame objections using friendly, persuasive strategies.
- Attained 6 to 8 cards in sales targets on monthly basis.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Set up appointments with interested customers according to schedule availability.
Pw Vidyapeeth
Team Lead Sales Associate
03.2022 - 04.2024
Job overview
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Achieved or exceeded company-defined sales quotas.
- Set and achieved company defined sales goals.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Aakash Institute
Regional Sales Manager
06.2016 - 02.2022
Job overview
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Finalized sales contracts with high-value customers.
- Executed successful marketing campaigns to generate new business and expand customer base.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Managed team of 25 regional sales representatives and consistently achieved high sales targets.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Executed successful promotional events and trade shows.
- Conducted product demonstrations and presentations to potential clients to capture more sales.
- Attended industry conferences and tradeshows to stay up-to-date with market trends and customer needs.
- Developed and maintained positive relationships with clients in assigned sales territories.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Emirates NBD Bank
Assistant Team Leader
04.2013 - 03.2016
Job overview
- Worked with customer service to handle escalated customer issues.
- Created staff schedules, approved requested time off and updated reports.
- Managed team workload to reach production targets.
- Supervised 15 co-workers.
- Increased sales revenue by 100 % each quarter.
- Developed solid professional relationships to broaden efficiency.
- Supervised 15 staff.
Mashreq Bank
Senior Business Development Executive
04.2012 - 03.2013
Education
Monad University India
Master Of Business Administration from Sales And Marketing Education
05.2013
A N COLLEGE India
Bachelor Of Business Administration from Sales And Marketing Education
06.2009
Skills
- Sales Presentations
- Territory Management
- Script Development
- Call Monitoring
- Performance Tracking
- Industry Expertise
- Cold-calling
- Sales Strategies
- Sales Training
- Objection handling
- Closing Techniques
- Cross-selling abilities
- CRM Software
- Customer Inquiry and Response
- Marketing Strategies
- Sales Solicitation
- Customer Service
- Time Management
- Relationship Building
- Customer Targeting
- Outbound Calling
- Product Descriptions
- Decision-Making
- Problem-Solving
- Team Collaboration
- Teamwork and Collaboration
- Goal Setting
- Task Prioritization
- Microsoft Office
- Records Maintenance
- Adaptability and Flexibility
- Client Needs Assessment
- Problem-solving aptitude
- Effective Communication
- Organizational Skills
- B2C Marketing
- Team Leadership
- Email Etiquette
- Multitasking Abilities
- Complaint resolution
- Documentation
- Customer Engagement
- Inbound and outbound calls
- Continuous Improvement
- Product Promotion
- Lead Generation
- Team building
- Appointment Scheduling
- Consultative Sales
- Time management abilities
- Excellent Communication
- Outbound telemarketing
- Self Motivation
- Staff Mentoring
Certification
- Area of certification, SALES AND MARKETING
- Company Name - PHYSICS WALLAH & EMIRATES NBD
- Area of certification 5 TIMES STAR 🌟 PERFORMER AWARD
Languages
English, hindi
Bilingual or Proficient (C2)
Timeline
Senior Telesales Representative
Finance Bank
04.2024 - Current
Team Lead Sales Associate
Pw Vidyapeeth
03.2022 - 04.2024
Regional Sales Manager
Aakash Institute
06.2016 - 02.2022
Assistant Team Leader
Emirates NBD Bank
04.2013 - 03.2016
Senior Business Development Executive
Mashreq Bank
04.2012 - 03.2013
Monad University
Master Of Business Administration from Sales And Marketing Education
A N COLLEGE
Bachelor Of Business Administration from Sales And Marketing Education
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