SYED SHARIQUE AHMED
Insurance Officer
Dubai
Summary
Focused Insurance Officer Officer with 2+ years of experience in financial and customer services. Core competencies include interpersonal abilities, flexibility, problem solving and reasoning as well as excellent communication and time management skills. Assisting customers with insuring vehicles with insurance companies.
Overview
9
9
years of professional experience
Work History
Insurance Officer (Porsche Showroom)
Al Nabooda Insurance Brokers LLC
Dubai
12.2021 - Current
- • Handling day-to-day policy issuance of clients in a professional manner through Telephone, Email or face to face, ensuring issuance of policies without any errors.
- • Gathering and assessing background information before issuance of the policies.
- • Assuring strict compliance of tariff rates & loadings as per the pre-approved quotations.
- • Liaising with Insurance Companies Relationship managers & Motor Underwriters.
- • Negotiating terms with policyholders on behalf of the Insurance Companies pertaining to certain conditions in a policy.
- • Ensuring that premiums are competitive and business is booked on a regular basis.
- • Specifying conditions on different types of policies.
- • Reply to General Information requested with accurate information.
- • Receiving / Calling customers for renewal / Customer related enquiries
- SHOWROOM EXPERIENCE:
- • Calling (Inbound & Outbound) and coordinating with the renewal customer on daily basis.
- • Managing the Porsche Showroom with regards to provide quotations for new and existing customers.
- • Handling the PORSCHE/AUDI showroom’s insurance desk.
- • Assisting for the cancellation and the refunds.
- • Coordinating, collecting and analyzing regular feedback from customers and based on that, providing reports to the management.
- • Giving new quotes to the sales consultant for their vehicles.
- • Assisting customers with insuring vehicles with insurance companies.
Customer Relations Officer
British Airways
New Delhi
01.2020 - 10.2021
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Processed customer correspondence, reducing communication delays for improved client satisfaction ratings.
- Worked with call handling technology to respond to increased customers within target timeframes.
- Managed first class customer queries via phone.
Customer Care Executive
Admiral Solutions
New Delhi
08.2018 - 07.2020
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
Assistant Manager Customer Care
Teleperformance India
New Delhi
10.2016 - 07.2018
- Assist Manager in planning and executing customer service functions
- Plan, coordinate and assign daily workload to customer service team. Supervise team in providing excellent and outstanding services to customers.
- Ensure that team addresses customer inquiries and concerns promptly and professionally.
- Assist in resolving employee concerns and developing customer focused environment
Sales Officer
NBCL Marketing private limited
New Delhi
10.2015 - 08.2016
- Developing and sustaining long-lasting relationships with customers.
- Calling potential customers to explain company products and encourage purchases.
- Answering customers' questions and escalating complex issues to the relevant departments as needed.
- Developing in-depth knowledge of company products.
Education
Bachelors - Commerce
Sabarmati University
09.2019
Intermediate -
Syed Abid Hussain Senior Secondary School
Skills
Financial software
Proficiency in Search engine
Optimization and Google ads (Handled Northern USA clients)
Persuasive Speaking Skills
Customer care
Brand awareness and representation
Understanding Customer Concerns
Dispute resolution
Advanced product knowledge
Assisting customers
day-to-day policy insurance
Accomplishments
- Leading performer for newly launched product.
- Best performance for Sukoon Insurance in consecutive two quarters.
- Runner up for Managing Director's Award in 2024
Languages
English
Advanced (C1)
Urdu
Advanced (C1)
Hindi
Advanced (C1)
Arabic
Beginner (A1)
Timeline
Insurance Officer (Porsche Showroom)
Al Nabooda Insurance Brokers LLC
12.2021 - Current
Customer Relations Officer
British Airways
01.2020 - 10.2021
Customer Care Executive
Admiral Solutions
08.2018 - 07.2020
Assistant Manager Customer Care
Teleperformance India
10.2016 - 07.2018
Sales Officer
NBCL Marketing private limited
10.2015 - 08.2016
Bachelors - Commerce
Sabarmati University
Intermediate -
Syed Abid Hussain Senior Secondary School