Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Syed Sohail Ali

Syed Sohail Ali

Summary

Knowledgeable management professional with background in overseeing smooth-running restaurant operations. Skilled at creating positive dining experiences guaranteeing exceptional food service for every customer. Encourages customer feedback to implement insightful changes.

Overview

14
14
years of professional experience
3
3
years of post-secondary education

Work history

Asst Restaurant Manager

Galitos Restaurant
ABu DHabi, UAE
03.2015 - Current
  • Coordinated activities of dining room personnel to provide prompt, courteous service to patrons.
  • Optimized customer experience by implementing exemplary service standards.
  • Attended regular training to obtain and update food safety certificates.
  • Ensured exceptional health and safety standards by closely monitoring restaurant operations.
  • Strategically planned and reviewed restaurant staffing levels based on evolving service demands.
  • Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
  • Encouraged feedback from restaurant customers, using insights to implement positive process changes.
  • Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.

Restaurant Supervisor

Tablez Food COmpany
Abu Dhabi, uae
03.2015 - 05.2019
  • Conducted training sessions with staff in POS system and restaurant best practices, improving workforce talent and efficiency.
  • Analysed operations to improve restaurant efficiency and service levels.
  • Maintained safe working and guest environments, reducing injury and incident risks.
  • Attended regular training to obtain and update food safety certificates.

Waiter

T.G.I Friday's
Hyderabad, INDIA
09.2012 - 01.2014
  • Processed cash and card payments promptly, minimizing customer waiting times and enabling swift table turnarounds.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Used appropriate sanitizing and cleaning products to maintain hygienic kitchen and food preparation areas.
  • Opened, poured and served alcoholic and non-alcoholic beverages.
  • Managed timing standards in food deliveries to minimise delays.

Internship Trainer

Days Inn
Wuxi, Shangai, China
11.2011 - 05.2012

Trainee

Marriott
Hyderbad, INDIA
07.2009 - 01.2010
  • Gained skills, knowledge, and experience working across various departments including production, marketing, and operations.
  • Sought to understand thedaily processes and goals of each department.
  • Created written reports evaluating employee and department performance.
  • Contributed to strategic business planning and process improvement.

Education

Bachelor In Hotel Management -

Global Institute of Hotel Management
Hyderbad,INDIA
05.2009 - 06.2012

Skills

  • Employee management
  • Profit optimisation
  • Staff development
  • Staff scheduling
  • Front of House (FOH) training
  • Inventory control and record keeping
  • Performance and wage reviews
  • Waste reduction
  • Conflict resolution techniques

Languages

English
Fluent
Hindi
Native
Urdu
Fluent
Telugu
Fluent
Arabic
Elementary

Timeline

Asst Restaurant Manager

Galitos Restaurant
03.2015 - Current

Restaurant Supervisor

Tablez Food COmpany
03.2015 - 05.2019

Waiter

T.G.I Friday's
09.2012 - 01.2014

Internship Trainer

Days Inn
11.2011 - 05.2012

Trainee

Marriott
07.2009 - 01.2010

Bachelor In Hotel Management -

Global Institute of Hotel Management
05.2009 - 06.2012

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Syed Sohail Ali