Hi, I’m
SYED SULAIMAN AHMED
Dubai,U.A.E
Summary
In Systems Optimization and Strategic IT Solutions Multi-certified (MCSE, MCSA, CCNA) IT Engineer with strong experience managing server infrastructures and operation systems. Effectively plan, install, configure and optimize IT infrastructures to achieve high availability and performance. Proven ability to create and deliver solutions tied to business growth, organizational development and systems/network optimization. Skilled problem identifier and troubleshooter comfortable managing systems, Projects and teams in a range of IT environments. Projects and teams in a range of IT environments.
Overview
4
years of professional experience
3
years of post-secondary education
1
Certification
Work History
Aster Primary Care HQ Dubai, U.A.E
IT ENGINEER
04.2023 - Current
Job overview
- Serve as subject matter expert or primary point-of-contact to end-users for escalated incidents
- Handles deployment, monitoring, maintenance, development, upgrade and support of all IT systems, including Laptops, Desktops, Mobile devices, Printers, Hardware, Email, Operating systems, software, mobile devices and other peripherals.
- Provide guidance and explain policies and procedures to IT support staff and end-users
- Provide advanced troubleshooting principles, practices, and procedures
- Create, track, and maintain reports and provide updates to management
- Communicate and translate technical information to non-technical end users; maintain communication and monitor incident through resolution
- Replace equipment that has reached end of its warranty or lifecycle
- Maintaining and managing IT Inventories hardware and software; interact with vendors
- Monitor infrastructure issues and resolve or escalate to higher levels of support
- May mentor, train, and direct work of other staff members and/or student workers
Dubai Health Authority, Central Services ComplexDubai, U.A.E
IT support engineer
11.2020 - 12.2022
Job overview
- Maintains network operations and software applications (e.g., servers (file, print, application, WEB, database, proxy, etc.), operating systems, organization wide server backup, routine maintenance programs, etc.) for purpose of ensuring efficient operations
- Configure and install local servers, execute hardware and software upgrades, and support disaster recovery and backup procedures
- Developed organizational units in Active Directory (AD), managed user and computer security with group policy objects (GPO)
- Administers organizations policies regarding use of computers and data access (e.g., updating software, set passwords, etc.) for purpose of ensuring compliance with organizations policy and departmental guidelines
- Share IT process documentation, procedures, and troubleshooting guides with users
- Install firewalls and anti-virus software and deploy 2-factor authentication to ensure data integrity and cybersecurity for highly sensitive legal documentation
- Attend meetings with IT department to identify continuous improvement opportunities and enhance delivery of IT services to users
- Trained employees across multiple departments on network operations including log-in procedures, network management software, permissions, printing issues, security and use of software.
SOLA INFO IT SOLUTIONSHyderabad
IT Support Engineer
09.2019 - 11.2020
Job overview
- Configuration, deployment and management of workstations, laptops and peripheral equipment and its installation
- Installed, serviced and upgraded over 1000 Windows computers
- Managed administrative server functions, including back-ups, upgrades, recovery, management of disk space, and more
- Detecting and solving service problems ranging from disaster recovery to login problems
- Provides on-site and remote end-user services, including help desk and technical support services
- Installed/replaced power supplies, network cards and additional ram in HP and Dell servers
- Peripheral installation/support (LAN/local printers, card readers, scanners, etc.)
- Created user accounts, edited user account information, reset user passwords and removed access to network utilizing active directory
- Assess vendors and develop test strategies for new hardware and software
- Coordinated with IT project manager and cross-functional teams to identify automation opportunities and eliminate manual processes for clients, which included attending meetings with stakeholders to deliver project proposals.
Education
Kalinga UniversityNaya Raipur - Chhattisgarh, India
Bachelor of Commerce from Computers
07.2016 - 06.2019
New Indian Model School Dubai - United Arab Emirates
Higher Secondary from Commerce
/2004 - /2016 (12 years)
Skills
- Highlights of IT Skills:
- Initiative & Self-confidence
- Project Management /Operation Management
- Workflow Planning
- Productivity Improvement
- Database Design & Management
- NOS Patches & Updates
- Training & Mentoring
- Team Work
- Trouble Shooting & Problem Solving
- Systems Installation, Configuration & Upgrading
- Data backup & Recovery
- Asset Management
- LAN/WAN/NOC Administration
- Active Directory DNS TCP/IP
- MS Office (Advanced)
Certification
- Hardware & Networking
- MCSE & MCSA CCNA & Linux Administration
- Microsoft Azure (Cloud Computing)
- C language & C++
- Php/MySQL Python
- Data Science & Artificial Intelligence (Pursing)
Timeline
IT ENGINEER
Aster Primary Care HQ
04.2023 - Current
IT support engineer
Dubai Health Authority, Central Services Complex
11.2020 - 12.2022
IT Support Engineer
SOLA INFO IT SOLUTIONS
09.2019 - 11.2020
Kalinga University
Bachelor of Commerce from Computers
07.2016 - 06.2019
New Indian Model School
Higher Secondary from Commerce
/2004 - /2016 (12 years)
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