SYILENDRABABU RAJU
IT Support Engineer
Dubai
Summary
Results-oriented IT Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
4
4
Languages
Work History
IT Support Engineer
Saif Belhasa Holdings LLC
Dubai
08.2023 - Current
- Provide technical support to internal teams and users
- Regularly evaluate our IT systems to ensure they meet the necessary demands
- Assist with network architecture and implementation
- Manage and monitor all installed systems and infrastructure for the organization
- Collaborate with the team to ensure system consistency
- Maintain security, backup, and redundancy strategies
- Identify and act on opportunities to improve and update software and systems
- Conduct regular system audits
- Run and share regular operation system reports with senior staff
- Oversee and determine timeframes for major IT projects including system updates, upgrades, migrations and outages
- Installing and configuring computer hardware, software, systems, networks, printers and scanners
- Responding to service issues and requests
- Testing and troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
- Monitoring and maintaining computer systems and networks
- Providing technical support across the company (this may be in person or over the phone)
- Setting up accounts for new users and managing existing accounts
- Repairing and replacing equipment as necessary
- Training end-users how to setup and use new technologies
- Ensuring security and privacy of networks and computer systems
- Maintaining records of software licenses and managing stocks of equipment, consumables and other supplies
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Enhanced network security with regular vulnerability assessments and prompt patch installations.
- Installed and configured operating systems and applications.
IT Support Engineer
ALEB Automation Pvt Ltd
Dubai
07.2021 - 05.2023
- Programs BMS control and sequences of operations, monitor, troubleshoots, and refines the BMS to meet the equipment specifications
- Modifies equipment and programming graphics as needed and schedules HVAC equipment to meet comfort demands
- Installs and modifies alarms, Antenna configurations, and performs a high-level data analytics and alarm reports function
- Interprets control drawings, plans and specifications to test, program and troubleshoot the BMS
- Maintains recovery plan and preparedness in the event of system outage
- Manage information security compliance program as it relates to the BMS
- Coordinates and previous leadership for all phases of various facilities-remote projects performed by coworkers and outside contractors
- Inspect, monitor, and troubleshoot building systems
- Communicates to customer, project manager or facilities support staff, as appropriate, regarding status of projects or work orders
- Inspects mainlines, lateral lines, and manholes with a camera for closed circuit television (CCTV)
- Uses Global Positioning System (GPS) unit to log sewer features such as clean outs, manholes, sewer taps, etc
- Replaces and/or repairs Camera equipment
- Receives and/or reviews various records and reports such as safety training work orders, and maps
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
IT Support Engineer
Hard Precast Building Systems LLC
Dubai
06.2014 - 04.2021
- Administering and maintaining IT Infrastructure
- Efficient troubleshooter and problem solver
- Effective time management - Can solve complex system problems in minimum time
- Having more than 6 years of experience in Microsoft Windows Operating systems and Microsoft application software's, Networking, Desktop support, Laptops, Printers, Scanners Troubleshooting IT equipment System Assembling and Chip level service
- Highly experienced PC technician with strong background in hardware computer repair (Afield and lab)
- Qualified for the following: Troubleshooting, analyzing, and repairing problems of computer elements such as desktop computers, Laptops and various components/peripherals of an IT network
- Performing computer installation and operating system configuration in designated networks
- Troubleshooting and IP routing configurations
- Implementation, Administration and Maintenance of Windows Active Directory Services, Active Directory backup and restore
- Implementation wireless LAN using access points and wireless Routers
- Ability to learn and implement new technologies, methods, and best practice quickly and easily
- Handling and configuring wireless networks, Routers, Access points, Extenders, Repeaters, Switches
- CCTV Installation and troubleshooting
- Ticket Tool have an Experienced in Spice work
- Disaster Recovery Management
- Office 365 Proficient
- PABX and IP Phone Management
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Developed customized scripts to automate repetitive tasks resulting in increased efficiency within the IT department.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
- Developed and implemented preventive maintenance procedures.
Education
Bachelor of Arts - Commerce With Computer Science
Kamaraj University
Madurai 04.2009 - 01.2012
Skills
Communication
Customer service
Organizational skills
Time management
Building Management Systems
Problem-solving skills
Vulnerability scanning
Firewall configuration
Endpoint protection
Cyber threat intelligence
CCTV Management
Intrusion detection and prevention
BMS Programming
Automation Systems
Networking
Access control management
Backup Software
Active Directory
NVR & DVR Configuration
Debugging skills
Troubleshooting skills
System Administration
Technical Support
User Support
Remote Support
Incident Management
Certification
Diploma in Computer Application, CSC Computer Education, 01/01/08
Personal Information
- Date of Birth: 03/24/92
- Nationality: Indian
Timeline
IT Support Engineer
Saif Belhasa Holdings LLC
08.2023 - Current
IT Support Engineer
ALEB Automation Pvt Ltd
07.2021 - 05.2023
IT Support Engineer
Hard Precast Building Systems LLC
06.2014 - 04.2021
Bachelor of Arts - Commerce With Computer Science
Kamaraj University
04.2009 - 01.2012
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