Summary
Overview
Work history
Education
Skills
Languages
References
Timeline
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Sylvia Beshara

Sylvia Beshara

Abu Dhabi,UAE

Summary

Travel and Tourism Specialist with over 8 years of experience in corporate, government, luxury travel, and airline operations. Skilled in managing complex travel arrangements, VIP itineraries, and cultural tourism programs. Proven expertise in travel operations, including hands-on experience with Flydubai, coordinating flight processes and delivering exceptional customer service. Strong collaborator with government entities, tourism boards, and international organizations. Committed to leveraging my travel consulting and operational skills to contribute effectively within a dynamic, service-driven organization.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work history

Flyt for Trave and Tourism

Customer Experience Agent
Abu Dhabi
12.2023 - Current
  • Managed end-to-end travel arrangements for government and corporate clients, including the Department of Culture and Tourism – Abu Dhabi and Safeen Subsea, while ensuring adherence to internal travel policies and budget constraints.
  • Acted as the primary point of contact for VIP delegations and executive-level travelers, overseeing flight bookings, hotel accommodations, visa processing, and ground transportation.
  • Coordinated closely with procurement, finance, and travel approval teams to align bookings with organizational policies and contractual agreements.
  • Collaborated with diverse stakeholders across the travel and hospitality industry—such as tourism boards, airlines, hotels, OTAs, tour operators, DMCs, and corporate clients—to ensure high-quality service delivery.
  • Delivered accurate and timely travel quotations, handled last-minute itinerary changes, and maintained effective communication to support smooth travel operations.

Bin Saleh Travel

Travel Consultant
Abu Dhabi
11.2022 - 11.2023
  • Designed and implemented comprehensive travel itineraries, coordinating flights, ground transportation, and accommodations to ensure seamless travel experiences.
  • Developed and managed travel budgets in line with government guidelines, while negotiating competitive rates with airlines, hotels, and transport providers to optimize cost-efficiency.
  • Promoted premium travel packages for increased sales conversion.

Fly Dubai

Operation Agent
Alexandria, Egypt
04.2020 - 08.2022
  • Coordinate flight schedules, crew assignments, and ground handling activities to support timely departures and arrivals.
  • Monitor and communicate real-time flight information, including delays, cancellations, and operational disruptions.
  • Liaise with airport authorities, ground handling teams, and other internal departments to resolve operational issues promptly.
  • Assist with passenger-related operational matters such as rebooking, special assistance, and irregular operations management.

Banna Tours

Ticketing Reservation Agent
Alexandria, Egypt
07.2017 - 07.2020
  • Issued tickets, processed refunds, and handled cancellations using GDS systems.
  • Booked accommodations globally, ensuring alignment with client preferences and requirements.
  • Organized international school student camps across multiple destinations.
  • Maintained and regularly updated client databases with travel details and relevant information.
  • Negotiated customizations and modifications to travel arrangements based on client requests to ensure satisfaction..

Education

Bachelor's Degree in Tourism and Hotels - Tourism

Faculty of Tourism and Hotels
Alexandria, Egypt
09.2015 - 06.2019

Skills

  • Strong administrative skills with attention to detail
  • Ability to build and maintain strong relationships with stakeholders and vendors
  • Excellent problem-solving skills with focus on delivering high-quality outcomes
  • Proficient in MS Office (PowerPoint, Word, Excel)
  • Strong knowledge of airline ticketing, fare rules, and travel documentation
  • Effective communication and negotiation skills with vendors and suppliers
  • Ability to work efficiently under pressure and adapt to dynamic situations
  • Familiarity with travel budgeting and cost control
  • Multitasking and organizational skills for managing multiple bookings simultaneously
  • Expertise in Global Distribution Systems (GDS) like Amadeus, Sabre, or Galileo

Languages

English
Advanced
Arabic
Native

References

References available upon request.

Timeline

Flyt for Trave and Tourism

Customer Experience Agent
12.2023 - Current

Bin Saleh Travel

Travel Consultant
11.2022 - 11.2023

Fly Dubai

Operation Agent
04.2020 - 08.2022

Banna Tours

Ticketing Reservation Agent
07.2017 - 07.2020

Bachelor's Degree in Tourism and Hotels - Tourism

Faculty of Tourism and Hotels
09.2015 - 06.2019

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Sylvia Beshara