Sylvia Elias
Dubai
Summary
Motivated, dynamic, and results-oriented professional with strong organizational skills, attention into details, and extensive experience in event management, office management, and customer service. Excelled in event coordination, critical thinking, and strategic planning, significantly enhancing operational efficiency. Demonstrated expertise in Microsoft Office and a proven track record as a dedicated team player. Achieved a consistent record of exceeding performance targets through exceptional time management, flexibility, and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrative Officer, Office of the Chancellor
Ajman University
05.2021 - Current
- Provided support to all stakeholders; faculty, staff, students, etc., including screening and handling telephone communications, greeting and directing visitors, and dealing with administrative issues and inquiries.
- Organized and facilitated meetings and special events; scheduled and coordinated dates and times, venues, attendance, agendas, and facilities; took minutes; and provided administrative support and follow-up on matters arising from meetings.
- Composed and prepared documents and correspondences for the office; handles incoming and outgoing correspondences and prepared responses as appropriate.
- Drafted, prepared, and edited presentations as requested.
- Translated documents from Arabic to English and vice versa.
- Handled the travel arrangements for the office.
- Gathered, entered, and updated data to maintain the office’s records and databases, as appropriate; established and maintained the filing system/archive of the office.
- Guided and overseen the work of newly appointed junior staff and/or trainee students when engaged in related support activities.
- Ordered, replenished, and maintained office supplies and equipment.
- Enhanced professional growth and development through participation in educational programs, in-service meetings, and workshops.
- Performed miscellaneous job-related duties as assigned.
Admin Assistant
Servcorp
01.2021 - 04.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Organized couriers and booked travel arrangements.
- Handled recruitment processes for clients.
Cabin Crew
Emirates Airlines
06.2016 - 08.2020
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
Auditor, Training
Price Water House Coopers (PWC)
03.2016 - 05.2016
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
Expert Advisor at First-Line Technical Team
Vodafone UK
06.2015 - 02.2016
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Customer Service Premiere Department, Internships
HSBC Bank
07.2013 - 07.2014
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Education
Bachelor Degree in English Commerce - Accounting And Finance
Georgia State University (USA), Cairo University
05.2015
Skills
- Event Management and Coordination
- Project Management
- Office Management
- Scheduling and Calendar Management
- Time Management
- Dedicated Team Player
- Decision Maker
- Strategic Thinker
- Customer Service and Client Relations
- Travel Arrangements
- Microsoft Office
- Diversity
- Prioritization
- Flexibility
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Certification
Event Management
Spearhead Training - March 2025
Office Management & Administration
ILM - November 2024
Office Management & Administration
Spearhead Training - October 2024
First Aid
Emirates Airlines - June 2016
TOEFL
TOEFL - May 2015
Timeline
Administrative Officer, Office of the Chancellor
Ajman University
05.2021 - Current
Admin Assistant
Servcorp
01.2021 - 04.2021
Cabin Crew
Emirates Airlines
06.2016 - 08.2020
Auditor, Training
Price Water House Coopers (PWC)
03.2016 - 05.2016
Expert Advisor at First-Line Technical Team
Vodafone UK
06.2015 - 02.2016
Customer Service Premiere Department, Internships
HSBC Bank
07.2013 - 07.2014
Bachelor Degree in English Commerce - Accounting And Finance
Georgia State University (USA), Cairo University
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