Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Additional Information
Timeline
Work Availability
Hi, I’m

SYLVIA MENDINE

Dubai
SYLVIA MENDINE

Summary

Dedicated and customer-focused professional with a strong background in the service industry, seeking to leverage my excellent communication and organizational skills to excel as an Office Receptionist. Eager to contribute my ability to provide exceptional client support and maintain a welcoming atmosphere in an office setting.

Proven track record of delivering outstanding customer service in a fast-paced restaurant environment, demonstrating exceptional interpersonal and problem-solving skills. Skilled in handling diverse customer requests and concerns, ensuring a positive dining experience. Strong attention to detail and ability to multitask, with experience in managing reservations, coordinating seating arrangements, and maintaining a clean and organized work area. Proficient in Microsoft Office Suite, including Word, Excel, and Outlook, as well as experience with multi-line phone systems. Exceptional time management and organizational abilities, with a commitment to maintaining a professional and welcoming office environment.

Overview

7
years of professional experience

Work History

Belgian Beer Café

Waitress
10.2021 - Current

Job overview

  • Greeted and seated customers promptly, provided menus, and offered beverage recommendations to enhance their dining experience
  • Maintained thorough knowledge of menu items, including daily specials, ingredients, and preparation methods, to answer customer inquiries accurately
  • Managed reservations, coordinated seating arrangements, and optimized table turnover while ensuring guests' comfort
  • Effectively communicated with kitchen staff and bartenders to ensure accurate and timely delivery of orders
  • Addressed customer concerns and resolved issues promptly, ensuring customer satisfaction and loyalty
  • Consistently upheld high standards of cleanliness and hygiene in both dining area and workstations.
  • Supported needs of 30- person wait staff who attended to specific needs of countless customers daily for California Pizza Kitchen restaurant with social relevancy and intentionality.

California Pizza Kitchen

Hostess
03.2021 - 09.2021

Job overview

  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Monitored seating area and checked restrooms regularly to keep spotless.

Asah Alpha Consulting

Front Desk Receptionist
01.2017 - 04.2019

Job overview

  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Coordinated meeting room reservations and set-up requirements for various events or conferences held onsite.

Education

University of Yaoundé 1
Cameroon

Bachelor's Degree from English Language
09.2016

University Overview

Skills

  • Customer Service Excellence
  • Effective Communication
  • Problem Solving
  • Time Management
  • Multitasking
  • Reservation Management
  • Menu Knowledge
  • Office Equipment Proficiency
  • Microsoft Office Suite
  • Professionalism
  • Teamwork
  • Cash Handling
  • Payment Processing
  • Upselling
  • Point of sale operation
  • Guest Relations Management
  • Reservations Management

Accomplishments

Accomplishments
  • Recognized as "Employee of the Month" for consistently delivering exceptional service and achieving high customer satisfaction ratings.
  • Awarded for exceeding sales targets for four consecutive months, showcasing strong upselling skills.

Languages

English
Advanced (C1)
French
Advanced (C1)

Additional Information

Additional Information

Presently, I am undertaking online course on Business Administration,which is also helping me to gain more insight on handling and managing businesses professionally by following and implementing company policies,and organizational procedures.

Timeline

Waitress
Belgian Beer Café
10.2021 - Current
Hostess
California Pizza Kitchen
03.2021 - 09.2021
Front Desk Receptionist
Asah Alpha Consulting
01.2017 - 04.2019
University of Yaoundé 1
Bachelor's Degree from English Language
Availability
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SYLVIA MENDINE