Sylvia Nansamba
Customer service Representative Receptionist cum Cashier
Summary
Customer service Representative with experience in customer service, reception, and cashier duties. Holds a degree in procurement and supply chain management.
Overview
4
4
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
GAME OVER ESCAPE ROOMS
01.2025 - Current
- Listen to customers' questions and concerns and provide answers or responses.
- Provide information about products and services.
- Take orders, calculate charges, and process billing or payments.
- Review customer accounts and make changes, if necessary.
- Handle returns or complaints.
- Answering phone calls, live chat messages or emails.
- Maintaining expert knowledge about a company's offerings.
RECEPTIONIST CUM CASHIER
SHARJAH GOLF & SHOOTING CLUB
01.2023 - 01.2025
- Greet and welcome guests as soon as they arrive at the office.
- Direct visitors to the appropriate person and office.
- Answer, screen and forward incoming phone calls.
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures).
- Provide basic and accurate information in-person and via phone/email.
- Receive, sort and distribute daily mail/deliveries and order front office supplies.
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
- Keep updated records of office expenses and costs.
- Perform other clerical receptionist duties such as filing, photocopying.
- Receive cash and credit card payments from customers and record the amount received on the counter ticket.
- Process customer payment transactions.
- Manage transactions using cash registers and point of sale system (POS).
- Ensure electronic billing machine/device is properly functioning and report any fault or anomalies.
- Hand over feedback form to clients while processing transactions.
- Issue receipts, refunds, change or tickets.
- Redeem stamps and coupons.
- Cross-sell products and introduce new ones.
- Technologies: Cash registers, Point of sale system (POS), Electronic billing machine/device
Education
Other - Procurement and supply chain management
Skills
- Proficiency in Microsoft Office suite (Word, Outlook), Excellent communication and interpersonal skills, Multitasking abilities and time management, Attention to detail and accuracy, Good Customer service and professional phone etiquette, Cash handling, Administrative support and problem Solving
Timeline
CUSTOMER SERVICE REPRESENTATIVE
GAME OVER ESCAPE ROOMS
01.2025 - Current
RECEPTIONIST CUM CASHIER
SHARJAH GOLF & SHOOTING CLUB
01.2023 - 01.2025