Sylviana Wakio
Dubai,DU
Summary
Highly efficient young ambitious individual who's well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
7
7
years of professional experience
Work History
Team Member, Flight Operations and Preparations
Emirates Flight Catering
10.2022 - Current
- Executing all tasks assigned by the team leader or manager diligently, on schedule, and to the highest standard.
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Working with team members to achieve daily, weekly, and monthly targets.
- Participating in meetings and voicing concerns as well as suggestions for improvement.
- Completing a range of administrative tasks.
- Maintaining a high level of professionalism while representing the company.
- Expanding your skills by attending workshops and training sessions.
- Effectively managing your time by prioritizing urgent tasks.
- Assisting the manager or team Leader as required.
Customer Relations/Customer Service Representative
Al Rayyan Hotel
06.2017 - 04.2020
- Greet and welcome guests as soon as they arrive at the office.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided primary customer support to internal and external customers.
- Direct visitors to the appropriate person and office.
- Answer, screen and forward incoming phone calls.
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms and brochures)
- Sorting and distributing mail.
- Provide excellent customer service.
Education
High School Diploma -
Senior Chief Mwangeka High School
Kenya11.2010
Skills
- Customer Service
- Microsoft Office Expert
- Complaint Resolution
- Attention to Detail
- Call Center Operations
- Problem-Solving
- Clear Communication
- Teamwork and Collaboration
Timeline
Team Member, Flight Operations and Preparations
Emirates Flight Catering
10.2022 - Current
Customer Relations/Customer Service Representative
Al Rayyan Hotel
06.2017 - 04.2020
High School Diploma -
Senior Chief Mwangeka High School
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