Highly efficient young ambitious individual who's well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
7
7
years of professional experience
Work History
Team Member, Flight Operations and Preparations
Emirates Flight Catering
10.2022 - Current
Executing all tasks assigned by the team leader or manager diligently, on schedule, and to the highest standard.
Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
Working with team members to achieve daily, weekly, and monthly targets.
Participating in meetings and voicing concerns as well as suggestions for improvement.
Completing a range of administrative tasks.
Maintaining a high level of professionalism while representing the company.
Expanding your skills by attending workshops and training sessions.
Effectively managing your time by prioritizing urgent tasks.
Assisting the manager or team Leader as required.
Customer Relations/Customer Service Representative
Al Rayyan Hotel
06.2017 - 04.2020
Greet and welcome guests as soon as they arrive at the office.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Provided primary customer support to internal and external customers.
Direct visitors to the appropriate person and office.
Answer, screen and forward incoming phone calls.
Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms and brochures)
Sorting and distributing mail.
Provide excellent customer service.
Education
High School Diploma -
Senior Chief Mwangeka High School
Kenya
11.2010
Skills
Customer Service
Microsoft Office Expert
Complaint Resolution
Attention to Detail
Call Center Operations
Problem-Solving
Clear Communication
Teamwork and Collaboration
Timeline
Team Member, Flight Operations and Preparations
Emirates Flight Catering
10.2022 - Current
Customer Relations/Customer Service Representative
Al Rayyan Hotel
06.2017 - 04.2020
High School Diploma -
Senior Chief Mwangeka High School
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