Summary
Overview
Work History
Education
Skills
Timeline
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Sylviana Wakio

Sylviana Wakio

Dubai,DU

Summary

Highly efficient young ambitious individual who's well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

7
7
years of professional experience

Work History

Team Member, Flight Operations and Preparations

Emirates Flight Catering
10.2022 - Current
  • Executing all tasks assigned by the team leader or manager diligently, on schedule, and to the highest standard.
  • Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
  • Working with team members to achieve daily, weekly, and monthly targets.
  • Participating in meetings and voicing concerns as well as suggestions for improvement.
  • Completing a range of administrative tasks.
  • Maintaining a high level of professionalism while representing the company.
  • Expanding your skills by attending workshops and training sessions.
  • Effectively managing your time by prioritizing urgent tasks.
  • Assisting the manager or team Leader as required.

Customer Relations/Customer Service Representative

Al Rayyan Hotel
06.2017 - 04.2020
  • Greet and welcome guests as soon as they arrive at the office.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Provided primary customer support to internal and external customers.
  • Direct visitors to the appropriate person and office.
  • Answer, screen and forward incoming phone calls.
  • Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms and brochures)
  • Sorting and distributing mail.
  • Provide excellent customer service.

Education

High School Diploma -

Senior Chief Mwangeka High School
Kenya
11.2010

Skills

  • Customer Service
  • Microsoft Office Expert
  • Complaint Resolution
  • Attention to Detail
  • Call Center Operations
  • Problem-Solving
  • Clear Communication
  • Teamwork and Collaboration

Timeline

Team Member, Flight Operations and Preparations

Emirates Flight Catering
10.2022 - Current

Customer Relations/Customer Service Representative

Al Rayyan Hotel
06.2017 - 04.2020

High School Diploma -

Senior Chief Mwangeka High School
Sylviana Wakio