SYLVIE MATOLO SAMO
Dubai,UAE
Summary
Dynamic and energetic professional with a keen interest in information systems and securities technology. Demonstrates exceptional communicational and interpersonal skills, coupled with a systematic approach to problem-solving. Proven ability to work independently and as part of a team in busy and stressful environments, consistently delivering results with a positive attitude. Highly organised, disciplined, and punctual, with a strong commitment to customer service excellence. Proficient in MS Office applications including Excel and PowerPoint, showcasing effective time management and analytical abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Concierge
EJADAH ASSET MANAGEMENT GROUP LLC
Dubai
07.2022 - 06.2025
- Greet guests/residents warmly and ensure a positive first impression.
- Respond promptly to customer inquiries and resolve issues with professionalism.
- Provide information on local attractions, restaurants, transportation, and entertainment.
- Make dining, event, tour, and transportation reservations.
- Handle mail, messages, packages, and deliveries in a timely and secure manner.
- Maintain updated knowledge of hotel/residence services, policies, and current promotions.
- Coordinate with housekeeping, maintenance, and other departments as needed.
- Assist with check-in/check-out procedures, luggage handling, and special guest needs.
- Maintain accurate records of guest preferences, requests, and special requirements.
- Ensure the lobby and front desk areas are tidy and presentable.
Waitress / Events Assistant
ANSAMBLE CATERING
Dubai
10.2021 - 04.2022
- Welcomes customers when they arrive at the Restaurant.
- Introduces customers to the menu and announces daily or seasonal menu specials.
- Maintains familiarity with menu items, specials, restaurant and bar information.
- Take accurate food and drinks, snacks orders, order slips or by memorization.
- Communicate order details to the Kitchen Staff.
- Check dishes and kitchenware for cleanliness and presentation and report any problems.
- Ensures that customers are satisfied with their meals and processes orders for additional courses if necessary.
Receptionist
SAWA HOTEL CAMEROON
Douala
01.2018 - 01.2020
- Greet and welcome guests in a warm and professional manner.
- Handle check-in and check-out procedures efficiently.
- Manage room reservations, cancellations, and modifications via phone, email, or in person.
- Answer and direct phone calls and respond to guest inquiries.
- Process payments and maintain accurate billing records.
- Coordinate with housekeeping and other departments to ensure guest requests are fulfilled.
- Maintain the reception area and lobby in a tidy and welcoming state.
- Provide information about hotel services, facilities, and local attractions.
- Address and resolve guest complaints or issues promptly and professionally.
- Follow hotel security and safety procedures.
- Perform administrative tasks such as filing, data entry, and maintaining logs.
Education
Bachelor Degree - Human Recourse
High School Education Certificate - undefined
Skills
- Good Communicational and Interpersonal Skills
- Hard working Team member
- Very Energetic result oriented and organized
- Courageous true towards the duties
- High respect for customer's service
- Ability to smile under pressure
- Efficient and well behaved person
- Extremely hardworking self motivated
- Ability to work independently
- Positive attitude
- Organized
- Systematic approach
- Accustomed to work in busy & stressful environment
- Excellent team player
- Proactive
- Self-motivated
- Independent worker
- Punctual
- Disciplined
- Energetic
- Loyal
- Proven time management
- Ability to work under tremendous work pressure
- Keen interest in Information system and securities technology
- Proven analytical and problem solving abilities
- Ms Office
- Excel
- PowerPoint
- Internet
- Emails
- Basic Computer Operating Knowledge
Certification
- Customer Service Professional (CSP)
- Certified Customer Service Professional 24h (CCSP)
- Knowledge and Human Development Authority (KHDA)
Languages
English
Fluent
French
Fluent
German
Beginner
Personal Information
- Passport Number: 1291944
- Passport Date Of Issue: 04/14/21
- Gender: Female
- Nationality: Cameroon
- Marital status: Single
- Visa status: Employment Visa
Custom
I hereby certify that the above information are true and correct according to the best of my knowledge & My Experience.
Timeline
Concierge
EJADAH ASSET MANAGEMENT GROUP LLC
07.2022 - 06.2025
Waitress / Events Assistant
ANSAMBLE CATERING
10.2021 - 04.2022
Receptionist
SAWA HOTEL CAMEROON
01.2018 - 01.2020
High School Education Certificate - undefined
Bachelor Degree - Human Recourse
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