Syriac John
Summary
Dynamic professional with over 8 years of diverse experience in the U.A.E., specializing in Last Mile Delivery, Procurement, Operations, Project Management, and the Kitchen Industry. Expertise includes implementing strategic initiatives for Projects and Sales Management while consistently optimizing processes to enhance operational efficiency. Proven track record of driving cost reductions and exceeding business objectives, resulting in measurable financial growth. Committed to leveraging skills to deliver innovative solutions that align with organizational goals. Experienced with planning and executing comprehensive project plans. Utilizes strong leadership and organizational skills to guide teams and ensure project milestones are met. Track record of implementing efficient processes and achieving project goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Project Manager - Procurement & Operations
Bespoke Kitchen Co
10.2023 - Current
- Project Procurement & Logistics: Managed procurement and logistics for commercial kitchen fit-outs and turnkey projects, ensuring timely and cost-efficient delivery.
- Supplier & Contract Management: Led supplier sourcing, contract negotiations, and tender administration, ensuring high-quality standards and adherence to project timelines.
- ECommerce Project Oversight: Led the setup and launch of an eCommerce platform for listing and selling commercial kitchen equipment, including coordination of the online portal infrastructure.
- Product & Supplier Sourcing: Actively sourcing critical components such as caster wheels and electronic/technical items from international suppliers, particularly from China, to ensure quality and cost-effectiveness.
- Company Structuring & Operational Framework: Establishing foundational company structures and operational processes to ensure seamless scalability and efficient management.
- ERP Implementation: Introducing an ERP system to streamline workflow, enhance team collaboration, and centralize key business functions for improved decision-making.
- Financial Analysis & Cost Optimization: Conducting detailed financial assessments to identify operational inefficiencies and implementing cost optimization strategies for long-term sustainability.
- Vendor & Stakeholder Coordination: Managing communications and negotiations with suppliers and stakeholders to maintain alignment with project timelines and business goals.
Strategy & Operations Manager
Limitless 7
11.2022 - 10.2023
- Business Strategy & Operational Frameworks: Developed and executed business strategies for wellness and clinic ventures, optimizing processes to boost productivity and scalability.
- Procurement & Vendor Management: Managed procurement of CRM systems, POS machines, medical supplies, and clinic fit-out items; nurtured strong vendor partnerships to ensure cost-effective and timely delivery.
- Systems Implementation: Led successful deployment of CRM platforms, enhancing customer relationship management and streamlining operations.
- Digital & Influencer Marketing: Directed digital marketing campaigns, including influencer partnerships, to improve brand visibility and drive customer acquisition.
- Team Leadership & Collaboration: Managed and coached a team of 20 professionals, fostering cross-departmental collaboration between operations, supply chain, and marketing teams.
- Cost & Budget Control: Oversaw financial planning and procurement budgets, achieving a 15% reduction in overheads through strategic sourcing and process optimization.
- Customer Retention Strategy: Improved client retention by 25% by implementing targeted strategies and enhancing service quality.
- Performance Monitoring & KPIs: Introduced KPIs and tracking systems to measure outcomes, ensuring data-driven improvements and alignment with investor expectations.
- Financial Forecasting: Built financial projections to support long-term strategic planning and investor communications.
Sr. Operations Manager
Quiqup Delivery LLC
06.2021 - 11.2022
- Procurement & Sourcing: Led the procurement of operational resources for the company's transition into an e-commerce business, encompassing a diverse array of needs. Procurement efforts covered a fleet of 130 vehicles, comprising cars, trucks, and bikes, alongside implementing a warehouse doorstep fueling system in collaboration with ENOC and CAFU. Additionally, sourced and established relationships for courier parcel bags crucial for delivery logistics. Managed the acquisition of warehouse point-of-sale (POS) machines, scanners, printers, and warehouse racks to optimize the flow of goods. Orchestrated the procurement of uniforms for delivery personnel gadgets such as mobile devices and mCashiers.
- Project Delivery Excellence: Consistently met or exceeded project objectives, deadlines, and budget constraints across a portfolio of operations projects.
- Operational Excellence: Identified and implemented process improvements that resulted in cost savings, time savings, and enhanced productivity for the organization.
- Cross-functional Collaboration: Successfully led cross-functional project teams, fostering collaboration and communication among stakeholders from different departments or areas of expertise.
- Change Management: Led successful change management initiatives related to operations projects, ensuring smooth transitions and minimizing resistance from stakeholders. This involves effective communication, stakeholder engagement, and training programs to support organizational change.
- Risk Management: Proactively identified project risks and developed mitigation strategies to minimize potential impacts on project delivery. This involves conducting risk assessments, implementing risk controls, and monitoring risk throughout the project lifecycle.
- Expense Tracking: Monitoring and recording all expenses to ensure they are within the approved project budget. Collaborating with department heads to review expenditures and implement corrective actions when necessary to prevent budget overruns. Providing detailed expense analysis to senior management to support informed decision-making and financial planning.
- Technology Integration: Successfully managed the implementation of new technologies to improve operational processes. This includes overseeing requirements gathering, vendor selection, implementation planning, testing, and user training.
- Resource & Cost Optimization: Effectively managed project resources, including budget, personnel, and materials, to ensure optimal utilization and cost-effectiveness through adopting agile methodologies.
- System Updates: 1) Developed procedures to update SalesForce and Tableau in terms of compliant information and collected compliance data. 2) Worked with Salesforce system administrators and Fleet team to transfer courier data into SalesForce and created dashboards.
- Fulfillment: Analyzed the market pricing, facility management, and operational process, and built a base system on tableau for the orders and pricing model for fulfillment.
- Inventory management: Process mapping on collecting and storing items for internal fleet stocks and client fulfillment. Overseeing client fulfillment and warehousing operations to be efficient, creating Tableau dashboards and critical metrics needed to monitor performance.
Operations Project Manager
Quiqup Delivery LLC
09.2020 - 06.2021
- Business Intelligence: Generated insightful reports for the leadership team, aiding in strategic decision-making by providing comprehensive business performance analysis.
- CapEx & OpEx Management: Managing and controlling capital expenditures to ensure efficient use of resources and optimizing operational expenditures to maintain financial efficiency.
- Demand Planning: Developed Demand Forecasting and Supply Provisioning strategies, leveraging Tableau dashboards to analyze week-on-week demand trends.
- Sales Enablement: Created client performance reports in collaboration with the Head of Operations to help Account Management teams identify client behaviors and trends, working with data engineers to address data gaps and ensure accuracy.
- Fleet Analytics: Developed dashboards to track courier earnings, including hourly and orderly bonuses, based on pooling ratios and transportation mode, optimizing compensation structures.
- Operation Optimization: Conducted root cause analysis on delivery failures and implemented corrective actions to minimize future occurrences, reducing customer complaints by 25%.
- Fleet Management & Performance: Generated daily courier performance reports tracking job timings, hours worked, orders delivered, KPIs, and times escalating management insights.
- Rider Management: Assisted Fleet Manager with monthly Timesheets and implemented a penalization program to monitor rider retention rates, reducing churn.
- Timesheets: Automated courier pay structure by data mapping the dashboard and creating it on Tableau, for the monthly payroll of rider salary processing.
- Supplier Payments
- Cost-Benefit Analysis: Assessing the financial impact and benefits of different initiatives or projects to guide decision-making.
Logistics Analyst
Abbott Laboratories
08.2019 - 01.2020
- Transportation Coordination: Coordinated transportation of medical goods, ensuring timely deliveries.
- Budget & Forecasting: Collaborated on demand forecasting and budget planning, aligning with supply chain needs.
Logistics Coordinator Intern
Fortuna Global Shipping
04.2019 - 06.2019
- Shipment Documentation: Managed documentation for air and sea shipments, ensuring compliance with customs regulations.
- Freight Coordination: Liaised with third-party transporters and booking services to ensure timely deliveries.
Logistics Intern
Ace Middle East Logistics & Transport L.L.C
04.2015 - 06.2015
- Freight Tracking & Coordination: Assisted in tracking freight shipments and coordinating services with third-party providers.
- Warehouse Inspection: Conducted warehouse inspections to ensure goods were ready for shipment.
Education
Master of Science - Logistics And Supply Chain Management
Heriot-Watt University, Edinburgh Business School
07-2024
Bachelor of Science - Business Administration, Major in Logistics & Supply Chain
IMT Business School, Dubai
01.2019
Skills
- Advanced Excel & Sheets
- Tableau (Creator) Metabase
- Procurement
- Supply Chain Optimization
- Continuous Improvement
- Project Management
- Operations Strategy
- Salesforce
- Website Development & SEO Tools
- Inventory & Warehouse Management
- Woo Commerce
- Shopify
- MCIPS - Member of Chartered Institute of Procurement & Supply
- MILT - Member of Charted Institute of Logistics & Transport
- Project planning, development and scheduling
Certification
- CIPS - Chartered Institute of Procurement & Supply
- MILT - Member of Charted Institute of Logistics & Transport
References
References provided upon request
Section name
Valid U.A.E Driving License
Timeline
Project Manager - Procurement & Operations
Bespoke Kitchen Co
10.2023 - Current
Strategy & Operations Manager
Limitless 7
11.2022 - 10.2023
Sr. Operations Manager
Quiqup Delivery LLC
06.2021 - 11.2022
Operations Project Manager
Quiqup Delivery LLC
09.2020 - 06.2021
Logistics Analyst
Abbott Laboratories
08.2019 - 01.2020
Logistics Coordinator Intern
Fortuna Global Shipping
04.2019 - 06.2019
Logistics Intern
Ace Middle East Logistics & Transport L.L.C
04.2015 - 06.2015
Master of Science - Logistics And Supply Chain Management
Heriot-Watt University, Edinburgh Business School
Bachelor of Science - Business Administration, Major in Logistics & Supply Chain
IMT Business School, Dubai
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