TABASSUM ABBAS
Courier And Logistics
Dera Ghazi Khan Punjab
Summary
A Sales & Marketing Manager with an executive capacity where leadership and management skills can be exercised to improve the firm's expansion and long-term viability as a successful business. CAREER SUMMARY: Highly accomplished, versatile and respected professional presenting with years of extensive accomplishments within diverse environments utilizing exemplary management, analytical, organizational, and people skills. History of accepting full accountability for divisional direction and strategic management, development of new services and operations, and revenue performance and enhancement strategies. Dynamic leader consistently achieves outstanding results in challenging environments while building and maintaining strong, loyal relations with both clients and colleagues. Moves and relates effortlessly across all levels of management. Workflow Management Administration/Sales / Marketing Customer Relations Staff Supervision/Training Accounts Administration Productivity Improvements Team Leadership Strategic Sales Planning Market Expansion Vendor and Customer Relations Promotional Activities Organizational Development
Overview
16
16
years of professional experience
1
1
Language
Work History
Station MANAGER
01.2012
- Years of Total Career Experience:
- Currently working in
Sales Manager
Soft Numerics Project Management
Dubai
09.2023 - Current
- Established and cultivated solid business relationships with new or existing customers.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
BUSINESS DEVELOPMENT MANAGER
TCS World Wide Express
02.2018 - 07.2023
- Area Sales Manager, Last 6 Month working in a TCS World Wide Express Punjab, Pakistan officiating as
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Established and cultivated solid business relationships with new or existing customers.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Managed accounts to retain existing relationships and grow share of business.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
IT COORDINATOR
World Wide
03.2020 - 09.2020
- Area Business Manager, Duties and responsibilities:
- Developed new accounts, generated growth and profitability, adapt to changing circumstances with innovative sales strategies and achieved sales target on monthly basis
- Developed close and personal relationships with clients to ensure customer loyalty and retention
- Handled stock, customer special orders with various vender nations and international, providing technical information regarding shipments and returns and special orders
- Devising & effectuating sales and marketing programs / strategies to improve the product awareness and enhance business growth
- Developed marketing and sales strategy for new product release
- Customer dealing including account opening and documentation dealing with walk in and out door clients offering different product and services
- Conducting market research, trend & competitor analysis, prospecting customer approach etc
- Market identification and penetration & conceptualizing sales promotional strategies
- Giving help to customer and complete support regarding their complaints
- Outdoor visits including northern and southern areas regarding sales
- Last working in a TCS, Express Dubai Head office, as
04.2013 - 02.2018
- IT Manager, Duties and responsibilities:
- Working on TCS OMS operating system in oracle/ PLSQL DEVLOPER
- Installs, configures and updates miscellaneous hardware and software such as memory, network
- Cards, adapter cards, printers, as well as new work station setup and installs
- Maintain all systems and upgrade when needed
- Scanning invoices and shipment, Entering invoices, delivery sheets, manifest invoices and making delivery sheets
- Insert customer and account data by inputting text based and numerical information from source documents with in time limits
- Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry
- Review data for deficiencies or errors, correct any incompatibilities if possible and check output
- Apply data program techniques and procedures
- Generate reports, store completed work in designated locations and perform backup operations and also keep information confidential
- Merging TNT, DHL, FedEx, and Aramex Data in TCS Oms operating system
- Developed new accounts, generated growth and profitability, adept to changing circumstances with innovative sales strategies and achieved sales target on monthly basis
- Developed and personal relationships with clients to ensure customer loyalty and retention
- Handled stock, customer special orders with various vender nations and international, providing technical information regarding shipments and returns and special orders.
Store keeper
Sharjah Municipality
01.2012 - 04.2013
- Branch Manager, :
- Keeping the Stock Record in Online Computer System using Oracle Software Application
- To make a Purchase requisition and Local Purchase Order (LPO) for all items issued in an order and processing of these LPO for payment
- Receiving of Materials from different companies
- Arranging of material in different location in Store
- Preservation of materials
- Recording of Materials
- Issuing of materials
- Issuing of purchasing requisition
- Supervision 2 Years’ Experience in Silk bank as a Relationship Manager “Grade-II” in Pakistan from
01.2010 - 05.2011
- Branch Manager, Duties and responsibilities:
- Gain the complete level of product knowledge Reflect the strong corporate culture of the organization as characterized by high ethical and moral standards both personally and professionally
- Give direction and guidance to subordinates and customers on policies, regulations and procedures
- Ensure jobs are carried out effectively to meet with principle’s satisfaction
- Review the customers profile as per KYC & prudential regulations
- Deals staff matters as and when required
- Corresponding to reporting line as and where required
- Improve strategies /operation in the organization.
Relationship Officer
Faysal Bank
01.2008 - 12.2009
- Branch Manager, Duties and responsibilities:
- To handle books of Accounts, Debtors, Creditors, Remittance Department
- Involved in the Account opening Department
- To prepare customers Bank Accounts Statement
- To handle Customers Accounts
- Maintain Daily Bank Position
- Corresponding to reporting line as and where required
- Improve strategies /operation in the organization.
Education
MBA - Marketing
COMSATS University
BBA - IT
KHAIR University (AJK)
DIPLOMA - Commerce
Commerce College Lahore Board
D.G - undefined
Science inter College
Skills
COMPUTER SKILLSWell versed in Computer Systems, Oracle, PL/SQL Developer, and MS WindowsHas the capability to installing software’s and Operating SystemsCapable of using MS-Office components skillfully eg MS-Words, MS- Excel, MS- Power Point, MS-Outlook in various version eg 97, 2000 and XP Internet / E-mail
Effective communication
Staff Scheduling
Fleet Management
Distribution Services
Transportation Management
Work Planning
Sales Variances
Risk Assessments
Operating Procedures
Knowledgeable in [System]
Data Entry
Schedule Management
Production improvements
Strategy development
Quality service
Effective communication
Accomplishments
- Having done “Spoken English” course from “British University Council Pakistan”
- Having done “Computer Automation” course from “Digitec Computer Training Center, Pakistan
- Attended a workshop on the topic of “WTO and Productivity” organized by NPO (Ministry of Industries and Trade) in collaboration with CIIT, Pakistan
- Worked as member of organizing team in British university Council Pakistan
- Worked as member of organizing in “Visio Spark 2007” (All Pakistan Software Competition and Exhibition) organized by CIIT, Islamabad, Pakistan
- Last Worked in Store & Purchase System, Sharjah Municipality Sharjah UAE
- Getting Appreciation letter from TCS Express Worldwide including “STAR OF THE MONTH”
- Appreciation Letter from TCS Express Worldwide to achieve highest “sale of prepaid coupon”
Timeline
Sales Manager
Soft Numerics Project Management
09.2023 - Current
IT COORDINATOR
World Wide
03.2020 - 09.2020
BUSINESS DEVELOPMENT MANAGER
TCS World Wide Express
02.2018 - 07.2023
04.2013 - 02.2018
Station MANAGER
01.2012
Store keeper
Sharjah Municipality
01.2012 - 04.2013
01.2010 - 05.2011
Relationship Officer
Faysal Bank
01.2008 - 12.2009
MBA - Marketing
COMSATS University
BBA - IT
KHAIR University (AJK)
DIPLOMA - Commerce
Commerce College Lahore Board
D.G - undefined
Science inter College