TABASSUM ZUBAIR

· Planning and review related activities.

· Implementing methods to inspect, test and evaluate process.

· Identifying and soliciting individuals either from within or outside an organization to fill job vacancies or staff for growth.

· Preparing reports by collecting, analysing and summarizing data.

· Devise and establish a company's quality procedures, standards and specifications.

· Review client’s requirements and make sure they are met.

· Planning the internal audits.

· Preparing/Reviewing the validation protocols and reports.

· Preparing / Reviewing the APR.

· Preparing and reviewing the SOP.

· Product quality reviews.

· Making sure that the quality related complaints are investigated and resolved.

· Calibration records review.

· Giving guidance to colleagues for following quality systems.

· Complaints investigation and causes identification.

• Management of claiming payment protection insurance on mis-sold policies.
• Manage a team of 20 trainee’s batch wise (weekly).
• Maintained KRA’s with 100 % conversion and 0% attrition.
• Call monitoring to maintain quality.
• Sales Management. Generation of report to update attrition and conversion weekly

• Promoting business through calling high profile customers and maintaining customer’s relations by addressing their queries.
• Reporting to BDM on daily sales report.
• Preparation of applications, framing of special instructions, Amendment regarding approvals of loans followed by disbursals to their relevant.
• Managing a team of sales executives on daily reports thereby enhancing sales.
• Assisting manager in all administration & HR activities.
• Training new candidates on bank policies.
• Tele sales executive for personnel loans.

Follow up on defaulter on credit cards For Lloyds Bank - in credit cards.