TABISH DUSTE

• Handling Export Shipments by Air, Land and Sea.
• Well versed with Dubai Trade, Calogi, Emirates SkyCargo, Sharjah Aviation Authority And all major Shipping Lines Websites.
• Taking stock into warehouses through Transfer, Transit In, Transit Between shipments and later taking out Stock as per orders for Export using ERP Software (Focus 9).
• Handling Sea Export for Local as well as Freezone shipments.
• Good knowledge about sea shipping and good connections with NVOCC’s for getting good freight rates.
• Looking after warehouse operations for stock availability and proper handling of stock as per customer order.
• Coordinated logistics for smooth operation of daily tasks, optimizing workflow.
• Assisted with day-to-day operations of facility, including scheduling and customer service.
• Collaborated with internal teams to streamline cross-functional operations.
• Managed inventory levels, maintaining adequate stock for operational requirements.
• Drafted documents and reports for management review.
• Responded to inquiries, providing information and assistance to team members.

• Making BL's, Passing BOE, Handling mails, documentation and customer service.
• Dealing with shipping line for quotations. Handling all the documentation required for Import and Export. End to End support to the customers regarding Import and Export inquiries.
• Provided information to clients regarding postal rates, shipment costs and miscellaneous charges.
• Updated booking system to reflect shipping delays and changes, providing details to customers.
• Prepared bills of lading, invoices and shipping documents for shipments.
• Followed correct customs clearance procedures for exporting and importing goods.
• Coordinated with transportation and shipping services to determine logistics details.

• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
• Assisted customers with varying questions using product knowledge and service expertise.
• Maintained excellent client satisfaction by providing in-depth support.
• Answered customer telephone calls promptly and improved on-hold wait times.
• Obtained feedback from customers to improve service experience.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Listened actively to offer accurate information and best solution to their needs.
• Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
• Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
• Handled phone, email and social media inquiries with consistent customer service across multiple channels.
• Adhered strictly to policies and procedures for continued company compliance.

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• Collated logistics-related information for analysis and process improvement.
• Planned schedules to minimize transport times between clients and suppliers.
• Organised delivery and acquisition of raw materials for business use.
• Coordinated logistics operations according to stakeholder, supplier and client needs.
• Advised on transport types, routes and schedules to improve operational efficiency.
• Coordinated supply chains and staff to maximize productivity and minimize shipping delays.
• Established operational and administrative procedures and enforced controls.