Tabitha Karuri
Summary
Self- driven professional equipped with outstanding leadership and management abilities. Drives store success by overseeing team development, excellent customer experience and staying on top of daily operations. with 7+ years of vast experience with a Proven track record to meet and exceed short-term and long-term goals. Successful in developing high achieving ,highly motivated team. Resourceful and forward-thinking with hard-working and dedicated mindset.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Retail Store Manager
L'OCCITANE EN PROVENCE
Dubai, United Arab Emirates
08.2021 - Current
- Consistently achieved 90% - 110% monthly sales goals for two consecutive years
- Achieved +5% growth FY1 against Budget 1 and +8% growth FY2
- Achieved Grade A Results for Semi -Annual stock takes .Monitored stock levels, managing inventories and introduced FIFO in store which reduced number of Expired and damaged products.
- Oversaw daily store operations Ensuring timely opening and closing of store , Till and POS operations and maintaining a daily checklist for different Shifts.
- Through Team effort met set KPIs (Revenue, ATV, IPT ,Conversion Rate, Line Target, Sell - Through Rate by promoting Excellent Customer Experience.
- Increased customer sales conversions from Cafe to Retail through strategic staff performance incentives.
- Maintained and imparted outstanding product knowledge, enhancing staff capabilities and customer satisfaction.
- Developed high-achieving and highly motivated retail staff to regularly build on monthly sales.
- Raised productivity by 3% through strategic scheduling and Proper Rota management.
Brand Executive
L'OCCITANE EN PROVANCE
Nairobi, Kenya
01.2019 - 07.2021
- Succesfuly took part in the Launch of L'occitane En Provence in Kenya.
- Developed a series of High impact Sales, Customer Service, Customer Experience, Product Knowledge , Upselling, and Cross-selling training for Sales representatives across 5 stores.
- Worked with Marketing team to Control Launch expenses to deliver cost-effective marketing and advertising.
- Planned, implemented and tracked sales across 5 stores.
- Oversaw product planning and demand management on monthly basis to meet consumer desires.
- Accurately forecasted sales by analyzing market and customer data.
- Developed deep consumer insights, translating findings into strategic brand positioning and promotional campaigns.
- Planned and delivered launch activities in store to engage target consumers.
Retail Store Manager
M.A.C COSMETICS
Nairobi Kenya, Kenya
04.2016 - 01.2020
- Contributed to team success by achieving Monthly Targets and annual Budget consistently for 2 years
- Successfully led my Store to number 3 Ranking within East and North Africa .
- Promoted to Retail Manager from a Supervisor within 7months.
- Conducted regular in- store trainings for Team
- Developed highly achieving and highly motivated team
- Maintained and imparted outstanding product knowledge, enhancing staff capabilities and customer satisfaction.
- Implemented Stock rationalization for My store which was later implemented across other Stores.
- Monitored stock levels, managed inventories and ensured never OOS for top 10 SKUs.
Education
CERTIFICATE - Foundations of Foresight
DUBAI FUTURE ACADEMY
Dubai , UAE 08.2023 - 09.2023
Bachelor of Business Administration - Procurment
MANAGEMENT UNIVERSITY OF AFRICA
Nairobi, Kenya 09.2021 -
Foundation degree - Purchasing and Supplies Management
KENYA INSTITUTE OF MANAGEMENT
Nairobi, Kenya 01.2014 - 08.2016
Diploma - Business Management
KENYA INSTITUTE OF MANAGEMENT
Nairobi, Kenya 01.2013 - 01.2014
Skills
- Retail management
- Key Performance Indicator monitoring
- Visual merchandising standards
- Product knowledge
- Mentoring and coaching
- Product and service expertise
- Staff appraisals
- Performance evaluation
- Store management
- Staff mentorship and training
- Inventory control
- Point Of Sale system operation
- Engaging leadership style
- Staff rota management
- Stock take management
- Exceptional interpersonal communication
- Customer Relationship Management Software (CRM)
- Sales proficiency
- Adherence to high customer service standards
Languages
English
Fluent
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
CERTIFICATE - Foundations of Foresight
DUBAI FUTURE ACADEMY
08.2023 - 09.2023
Bachelor of Business Administration - Procurment
MANAGEMENT UNIVERSITY OF AFRICA
09.2021 -
Retail Store Manager
L'OCCITANE EN PROVENCE
08.2021 - Current
Brand Executive
L'OCCITANE EN PROVANCE
01.2019 - 07.2021
Retail Store Manager
M.A.C COSMETICS
04.2016 - 01.2020
Foundation degree - Purchasing and Supplies Management
KENYA INSTITUTE OF MANAGEMENT
01.2014 - 08.2016
Diploma - Business Management
KENYA INSTITUTE OF MANAGEMENT
01.2013 - 01.2014
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