TABITHA MWENDE MUSYA
Abu Dhabi
Summary
Productive Barista accustomed to delivering excellent customer service while making and serving coffee and specialty beverages. Consistently follows recipe and presentation standards and maintain clean, hygienic workspaces. Familiar with sanitation regulations and dedicated to customer satisfaction.
Overview
7
7
years of professional experience
Work History
Barista
Milestone Coffee
Abu Dhabi
01.2022 - Current
- Responsibilities: Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments
- Preparing and serving hot and cold drinks such as coffee, tea, artisan and specialty beverages
- Cleaning and restocking work and dining areas, emptying trash and sanitizing equipment and utensils
- Improving on brewing methods, beverage blends, and presentation techniques to improve food quality
- Describing menu items and suggesting products to customers
- Adhering to all food safety regulations and quality controls.
Customer Service Officer
Big 5 Restaurant
Nairobi
01.2017 - 11.2021
- Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Acknowledging and resolving customer complaints
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Ensure customer satisfaction and provide professional customer support.
Education
Speciality Barista Course -
01.2023
Food Hygiene and Safety Level 3 -
01.2022
Bartender and Barista Training -
01.2022
Some College (No Degree) - Food And Beverage Management
Universita Commericale Luigi Bocconi
Italy Skills
- Interpersonal Skills
- Persuasive Speaking Skills
- Organization
- Attention to Detail
- Problem Solving
- Complain Handling
- Teamwork
- Communication Skills
- Verbal Communication
- Listening Skills
- Writing Skills
- Flexibility
- Time Management
- Positive Language
- Coffee expertise
Soft Skills Courses
- Customer Service Leadership
- Reporting and Communication
Current Visa Status
Visit Visa
Personal Information
- Date of Birth: 04/17/96
- Nationality: Kenyan
- Marital Status: Single
Languages
- English
- Luganda
References
Available on Request
Hobbies and Interests
- Volley Ball
- Reading
- Listening to News
Languages
Swahili
First Language
English
Proficient (C2)
C2
Timeline
Barista
Milestone Coffee
01.2022 - Current
Customer Service Officer
Big 5 Restaurant
01.2017 - 11.2021
Speciality Barista Course -
Food Hygiene and Safety Level 3 -
Bartender and Barista Training -
Some College (No Degree) - Food And Beverage Management
Universita Commericale Luigi Bocconi
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