Tabitha V.
Al Rashidiya
Summary
Dedicated and compassionate Counselling Psychologist transitioning into a Real Estate Guest Executive role. Skilled in client engagement, customer service, front-desk operations with expertise in handling client inquiries, resolving concerns, maintaining high standards of hospitality. Strong background in psychological assessments, empathetic communication, and relationship management to ensure client satisfaction and build long term connection.
Overview
2
2
years of professional experience
Work History
Guest relation executive (Psychology Background)
DACAL Special School
Chennai
06.2023 - 04.2025
- Provided personalized assistance and support to targeted individuals, students, parents and visitors addressing concerns and ensuring a positive experience.
- Resolved issues for targeted individuals by addressing concerns resulting in 80% of issues resolved on first contact as point person.
- Delivered one-on-one and group interactions to resolve issues and maintain a welcoming environment.
- Conducted psychological assessments to identify individual’s needs and recommend appropriate solutions to improve overall satisfaction and outcomes.
- Designed and delivered workshops and informational sessions to educate parents on child development and practical strategies.
- Conducted Stress management workshops for employees to enhance productivity, well-being and maintain positive workplace environment.
- Supported children with special needs and mental health concerns through structured intervention plans.
- Collaborated with the student government association organizing 5+ campus wide events promoting inclusivity and cultural awareness, fostering a more welcoming and diverse environment.
Education
M.Sc. - Counselling Psychology
University of Madras
01.2023
B.Sc. - Psychology
Bhaktavatsalam Memorial College for Women
01.2021
Higher Secondary - Science, Computer Science
Velammal Matriculation School
01.2018
Secondary School - CBSE
Velammal Vidhyalaya
01.2016
Skills
- Guest relation and Client Service Excellence
- Customer Query handling and Issue Resolution
- Workshop Facilitation & Public Speaking
- Report Writing, Documentation and MS-Office (Word, Excel, PowerPoint)
- Employee and Client Counselling for Conflict Management
- Leadership & Team Collaboration
- Confidentiality & Professionalism
Accomplishments
- Best Paper Award (2023): Received National recognition for research on Autism Spectrum Disorder at an International Conference on Applied Forensic Psychology, University of Madras.
- Employee Retention Impact: Successfully reduced the employee resignation rate by 70% through effective counselling, problem solving and conflict resolution strategies that improved workplace satisfaction and engagement.
WHY SHOULD YOU HIRE ME?
- Applied CBT and counselling techniques to understand client needs ensuring high quality guest experiences.
- Demonstrated ability to conduct psychological assessments and design workshops, essential skills for managing appointments and supporting office tasks effectively.
- Adept at fostering a supportive and welcoming environment, aligning with the requirement to greet and welcome visitors with a customer-oriented attitude.
Timeline
Guest relation executive (Psychology Background)
DACAL Special School
06.2023 - 04.2025
B.Sc. - Psychology
Bhaktavatsalam Memorial College for Women
Higher Secondary - Science, Computer Science
Velammal Matriculation School
Secondary School - CBSE
Velammal Vidhyalaya
M.Sc. - Counselling Psychology
University of Madras