TABREZ SAYED
Sales & Customer Service Training Manager
Dubai
Summary
A results-oriented Learning & Development professional with over 10 years of experience designing and coordinating impactful training programs that drive employee engagement and performance. Adept at conducting learning needs analysis, developing training calendars, and creating a positive workplace culture. Proven success in managing end-to-end training processes for a diverse workforce of over 5,300 employees. Thrives in fast-paced environments, partnering with departmental leaders to identify skill gaps and align L&D initiatives with business objectives.
Overview
14
14
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Sales & Customer Service Training Manager
Oskan Properties
04.2023 - 07.2025
- Designed, coordinated, and delivered comprehensive training programs in alignment with business objectives, enhancing sales team performance by 20%.
- Partnered with departmental leaders to identify learning needs and skill gaps, creating innovative training materials and learning modules
- Supported employee engagement by leading a team of trainers, fostering individual growth through mentorship, performance evaluations, and career development programs.
- Promoted a positive and inclusive workplace culture by embedding cultural awareness and a customer-centric approach into all training initiatives.
- Designed interactive e-learning modules that allowed employees to complete training at their own pace, increasing participation rates.
- Enhanced team performance by conducting regular evaluations and providing constructive feedback.
Assistant Executive - Training & Development
Ejadah Asset Management
01.2012 - 06.2023
- Managed end-to-end corporate training processes, significantly improving team competency and operational efficiency.
- Developed high-impact training programs focused on customer service excellence, leading to measurable improvements in customer satisfaction scores.
- Facilitated workshops on conflict resolution, communication skills, and negotiation tactics that empowered teams to perform under pressure.
- Recognized for driving organizational change through innovative training programs that aligned with business objectives.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
Education
BBA - Business Communication
Albedo School of Business Management
Sharjah, United Arab Emirates 04.2001 -
Skills
Learning & Development: Training Program Design & Coordination Learning Needs Analysis Skill Gap Identification New Employee Induction & Onboarding Training Effectiveness Evaluation Curriculum Development Performance Management
Certification
Driving License
Accomplishments
- Successfully delivered training programs to a diverse workforce of over 5,300 professionals, empowering 4,300 blue-collar employees and 1,000+ managers and executives with key facility management skills.
- Sales Training Success, Designed and implemented training programs enhancing sales team performance by 20%.
- Customer Service Enhancement, Developed customer-centric training modules raising satisfaction scores by 15%.
PROFESSIONAL DEVELOPMENT COURSES (SKILLSOFT)
- Building Innovation Cultures and Leaders
- Choosing the Right Interpersonal Communication Method to Make Your Point
- Polishing Your Skills for Excellent Customer Service
- Dealing with Customer Service Incidents and Complaints
- Customer Service: Discovering Customer Needs
- Facing Confrontation in Customer Service
Timeline
Sales & Customer Service Training Manager
Oskan Properties
04.2023 - 07.2025
Assistant Executive - Training & Development
Ejadah Asset Management
01.2012 - 06.2023
BBA - Business Communication
Albedo School of Business Management
04.2001 -