Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
Timeline
Generic
Tabrez Shaik

Tabrez Shaik

Summary

Detail-oriented professional with expertise in process improvement, analytical problem-solving, and database management. Proficient in ORACLE, Main System, and MS Office, with a strong focus on optimizing workflows and enhancing operational efficiency. Adept at leveraging technical skills to drive data-driven decision-making and support organizational goals.

Overview

20
20
years of professional experience
8
8
years of post-secondary education

Work history

Accountant (Receivables)

DHL Logistics
09.2019 - 03.2025
  • Effectively manage accounts receivable, including diligent monitoring of customer accounts for overdue payments, proactive collection efforts, and accurate transaction recording.
  • Handles diverse client billing, including complex international shipments and multi-currency transactions, within the logistics sector (shipping, forwarding, warehousing, customs).
  • Ensures invoice compliance with contracts and regulations, manages credit risk, reconciles accounts, resolves discrepancies, and provides insightful performance reports to management.

Assistant Accountant (Receivables)

DHL Logistics
03.2015 - 08.2019
  • Drive cash flow by meeting monthly targets, manages customer accounts through regular statements and reconciliations, resolves invoice queries promptly, and aggressively pursues collections via various methods.
  • Monitors credit, manages aging, and escalates issues, while also preparing legal actions and ensuring accurate receipt matching

Customer Service Coordinator

DHL Logistics
03.2011 - 02.2015
  • Managed end-to-end international freight shipments for key clients like Emirates, FlyDubai, Airbus, and Boeing.
  • On receiving the request from customer, responsible to send the instructions to origin station, in order to arrange timely pickup from supplier & forward on FAF (First Available Flight) to Dubai, ensuring timely pickups, FAF uplifts, and deliveries.
  • Coordinates with all stakeholders (suppliers, airlines, cargo handlers, customs & port authorities, operations team), provides proactive updates, handles special service requests, ensures accurate billing, and delivers weekly performance reports to management.

Operations Clerk

DHL Logistics
03.2008 - 02.2011
  • Ensure smooth shipment operations by coordinating customs clearances, providing accurate status updates, resolving client queries, and managing job files with precise costing.
  • Facilitates customs releases, handles COD instructions, maintains accurate system updates, expedites urgent deliveries, and addresses document discrepancies with origins.

Documentation & Clearing Clerk

E-Freight International (DCV)
12.2007 - 01.2008
  • Handled end-to-end cargo logistics at the airport, including document collection, customs clearance, delivery arrangements, and cost accounting.
  • Manages pre-alerts, reclaims deposits, inspects cargo for damages, coordinates with authorities, conducts inventory checks, and provides detailed monthly reports to management.

Customer Service Agent

Net Global Travel Margao (Goa)
05.2005 - 05.2006
  • Provides comprehensive travel services including online and airline ticket issuance, reservations, reconfirmations, passport processing, and sales record maintenance, while prioritizing customer satisfaction and handling cash transactions.

Education

Bachelor of Business Administration -

Manipal University Dubai
01.2020 - 12.2023

Higher Secondary -

Goa Board of Secondary & Higher Secondary Education
03.2002 - 04.2004

Diploma of Education -

International Air Transport Association (IATA)
09.2005 - 08.2006

Diploma of Education -

Institute of Air Travel Management IATM
03.2004 - 02.2005

Skills

  • Process improvement
  • Analytical expertise
  • Database management
  • ORACLE, Main System, MS Office

Languages

English
Fluent
Hindi
Fluent

Accomplishments

Best Employee (Bravo) Award, 2011, DHL Logistics, UAE

Timeline

Bachelor of Business Administration -

Manipal University Dubai
01.2020 - 12.2023

Accountant (Receivables)

DHL Logistics
09.2019 - 03.2025

Assistant Accountant (Receivables)

DHL Logistics
03.2015 - 08.2019

Customer Service Coordinator

DHL Logistics
03.2011 - 02.2015

Operations Clerk

DHL Logistics
03.2008 - 02.2011

Documentation & Clearing Clerk

E-Freight International (DCV)
12.2007 - 01.2008

Diploma of Education -

International Air Transport Association (IATA)
09.2005 - 08.2006

Customer Service Agent

Net Global Travel Margao (Goa)
05.2005 - 05.2006

Diploma of Education -

Institute of Air Travel Management IATM
03.2004 - 02.2005

Higher Secondary -

Goa Board of Secondary & Higher Secondary Education
03.2002 - 04.2004

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Tabrez Shaik