Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Tabrez Shaikh

Tabrez Shaikh

Dubai,UAE

Summary

An accomplished professional specializing in customer relationship management software with proven Salesforce proficiency. Strong leadership skills combined with expertise in lead generation and customer retention strategies. Experienced in process improvement and advanced Excel usage, driving business success through effective strategic initiatives.

Overview

13
13
years of professional experience
3
3
years of post-secondary education

Work history

Business development manager

Keen Consultancy
Mumbai, India
09.2021 - 03.2025
  • Closed B2B subscription sales for accounting services, generating over 35% of new business.
  • Managed complete sales lifecycle, encompassing lead generation, pitching, negotiation, and closure.
  • Established a robust pipeline through cold calling, referrals, and LinkedIn outreach.
  • Maintained strong client relationships by providing comprehensive post-sales support.
  • Negotiated contracts with vendors to secure favourable terms.
  • Oversaw key accounts to ensure high levels of customer satisfaction.

Team Coach – Subscription Sales & Support

Disney+ Hotstar (Star India Pvt Ltd)
Mumbai, India
12.2018 - 09.2021
  • Supervised customer service and sales team, resolving technical issues and subscription queries.
  • Drove B2B partnerships with telecom providers like Vodafone and Airtel for bundled offers.
  • Managed subscription upgrades, renewals, and new acquisitions through effective call handling.
  • Engaged in direct sales of Disney+ Hotstar subscriptions, pitching tailored plans to customers.
  • Managed conflict situations efficiently for harmonious working relationships.
  • Collaborated closely with management to align team goals with company vision.
  • Developed strong leadership skills, resulting in a more proactive team.
  • Organised training sessions for improved team performance.
  • Monitored team performance, delivering training to enhance conversion rates and customer satisfaction.
  • Utilised CRM tools (FreshDesk/Salesforce) for effective task and pipeline management.

Senior Associate – Insurance Operations

Willis Towers Watson
Mumbai, India
05.2015 - 11.2018
  • Processed insurance renewals and certificates within SLA timelines.
  • Managed sensitive client portfolios to ensure high levels of confidentiality.
  • Facilitated onboarding processes for new hires to promote seamless integration.
  • Cultivated client relationships, resulting in improved customer satisfaction.

Recovery Specialist / Debt Collector

Tracmail AR Services Pvt Ltd
Mumbai, India
06.2012 - 04.2015
  • Negotiated settlements with debtors, enhancing cash flow and minimising escalations.
  • Contacted customers for payment recovery, providing support during financial difficulties.
  • Resolved conflicts to ensure collections while maintaining positive relationships.
  • Liaised with debtors to establish successful payment plans.

Education

Bachelor of Science - Chemistry

K J Somaiya College of Science & Commerce
06.2009 - 03.2012

Skills

  • Customer Relationship Management (CRM – Salesforce, FreshDesk, etc)
  • Customer retention strategies
  • Product expertise
  • Lead generation strategies
  • Leadership skills
  • Time Management & Multi-tasking
  • Excellent Communication & Interpersonal Skills

Languages

English
Fluent
Urdu
Fluent
Hindi
Fluent
Arabic
Beginner

Timeline

Business development manager

Keen Consultancy
09.2021 - 03.2025

Team Coach – Subscription Sales & Support

Disney+ Hotstar (Star India Pvt Ltd)
12.2018 - 09.2021

Senior Associate – Insurance Operations

Willis Towers Watson
05.2015 - 11.2018

Recovery Specialist / Debt Collector

Tracmail AR Services Pvt Ltd
06.2012 - 04.2015

Bachelor of Science - Chemistry

K J Somaiya College of Science & Commerce
06.2009 - 03.2012

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Tabrez Shaikh