Tafadzwa W Chirimuhuta
Waiter
Abhu Dhabi
Summary
Hotel Waiter delivering polished table service in fine dining hotel settings while processing 61+ food and beverage orders per shift, with strong guest anticipation, order accuracy, and dietary request handling. Supports smooth service by refilling drinks, communicating with kitchen teams, and responding quickly to feedback from guests and management. Adds barista support when needed, bringing flexibility across beverage service and front-of-house duties.
Overview
1
1
Language
1
1
Certification
11
11
years of professional experience
Work History
Hotel Waiter
Micheal Koth
09.2024 - Current
- Checked designated tables regularly to refill drinks, respond to requests, and receive feedback.
- Processed food and beverage orders while communicating dietary needs to kitchen staff.
- Ensured smooth dining room operations by performing additional tasks efficiently.
- Enhanced service quality by incorporating customer and management feedback.
- Coordinated table assignments, minimizing wait times and improving service consistency.
- Supervised dining room service to maintain smooth guest flow and timely meal delivery.
Waiter Hotel Silo
Shift Supervisor
04.2021 - 03.2024
- Executed top quality customer service including greeting and welcoming customers in Silo hotel.
- Enhanced customer satisfaction through attentive service and proactive anticipation of guest needs.
- Consistently provide professional service to customers in friendly manner
- Arranged alternative selections for guests with food allergies through careful collaboration with kitchen teams.
- Resolved customer complaints to ensure guest satisfaction and foster business loyalty.
- Assisted VIP guests with orders and requests to enhance overall guest experience.
- Checked customer IDs to confirm compliance with age restrictions to ensure compliance with age-restricted item regulations
Bar Waiter
Kyle Freeborough
03.2019 - 04.2021
- Exceeded daily sales targets consistently through effective up-selling strategies and personalized service.
- Increased bar revenue by upselling premium beverages and promoting special offers.
- Anticipated guest needs and provided proactive service.
- Engaged with guests to gather feedback to record orders and assess needs.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior
- Processed and delivered over 200 beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.
- Coordinated event planning for private parties and special occasions at bar venue, enhancing guest experience.
- Maintained clean and organized bar area.
Barista
Willem Turner
03.2016 - 03.2019
- Provided professional, friendly service to over 200 customers daily, enhancing overall guest experience.
- Implemented sustainable practices such as waste reduction initiatives, contributing to cafe's environmental responsibility goals.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Implemented sustainable practices such as waste reduction initiatives, contributing to cafe''s environmental responsibility goals.
- Operated espresso machines, grinders, and brewing equipment to deliver consistent beverage quality.
- Trained new baristas on espresso preparation, drink standards, and customer service routines.
- Operated manual and semi-automatic coffee machines to prepare beverages.
- Preparing shots specialty drinks such as drip coffee, french press.
Education
Some College (No Degree) - Computer And Information Sciences
St Johns High Chikwaka
ZimbabweSkills
Order taking
Order Accuracy
Touch POS system
Multitasking
Table Management
Sanitation Standards
Menu Knowledge
Upselling techniques
Guest service recovery
VIP guest service
Hospitality Etiquette
Certification
Hexco- Computer Operation and Packages
Personal Information
Title: Waiter , Barista , Bar Waiter
Hobbies and Interests
- Current affairs
- Nature
Timeline
Hotel Waiter
Micheal Koth
09.2024 - Current
Waiter Hotel Silo
Shift Supervisor
04.2021 - 03.2024
Bar Waiter
Kyle Freeborough
03.2019 - 04.2021
Barista
Willem Turner
03.2016 - 03.2019
Some College (No Degree) - Computer And Information Sciences
St Johns High Chikwaka