Taghreed Mohamed AlAmmary

• Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
• Handled complex project management concerns independently and accurately.
• Capitalised on industry and marketplace trends to enhance sales solutions and approaches.
• Increased new business connections and revenue generation opportunities by improving networking strategies.
• Performed monthly and quarterly employee performance appraisals.
• Improved customer service experiences to facilitate organic growth and loyalty.
• Documented department data and compiled accurate reports.
• Managing more than a branch along with my assigned branch as requested by Area Head.
• Handled all assigned area staff training's (approx. 100 staff) and made sure completion is done before the deadline

• Develop business activities and provide the best banking services.
• Oversee overall control and coordination of the branch including staff-related issues.
• Perform, monitor, and control lending (Personal loans, term loans, credit cards...etc)
• Meet business targets and manage the customer service and sales areas, including handling customer complaints.
• Good knowledge of most of the bank's systems (Oracle, CRM,Intellect, Ultimus, T24, CAS..etc)
• Updated Knowledge of UAE Central Bank directives.

Operation tasks:

• Monitor daily operations to ensure a free Flow process and supervise the execution of daily tasks.
• Hold vaults custodian of the branch, access door, and police Alarm System.
• Follow up on monthly basis on the balance sheet as regards expenditure, lending, and profits to ensure that projected budgets are always achieved
• Conducting surprise checks of the cash held in the branch.
• Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels.

• Created and directed sales team training and development programmes.
• Achieved exceptional client satisfaction feedback and ratings.
• Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
• Ensure adequate staging of the retail sales department and raise any concerns to branch manager.

• Documented client applications for personal, business and mortgage loans.
• Evaluated client credit check outcomes to provide complete financial advice.
• Actively sell / cross-sell asset and liability products to new and existing customers.
• Attend all training courses assigned by supervisor.
• Meet and Greet customers, and provide superior customer service and solutions.

• Understood and adhered to organization policies.
• Answered phones and took messages or routed calls to correct people.
• Took on additional tasks on manager's request (handled DFM, ADX LPOs subscriptions for VIP clients)
• Handled various day-to-day admin responsibilities to maintain smooth business operations.
• Organised and coordinated manager conferences.
• Maintained databases and filing systems to boost team efficiency.
• Made travel arrangements and booked accommodation for executives.