Taha Orabi
Sharjah
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Auditor
Arkan Accounting
08.2023 - Current
- Followed established auditing processes to meet internal and regulatory requirements.
- VAT Registration & Auditing
- Communicated with auditees staff to obtain necessary information for audits.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Corporate Tax Registeration
Team Supervisor
Etisalat E
06.2020 - 08.2023
- Maintaining a positive, empathetic, & professional atmosphere in the LOB
- Coaching advisors for any KPI not achieved
- Setting action plans to achieve the targets
- Attending client meetings to make sure from business continuously.
- Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
Senior Customer Support Representative
Etisalat E
01.2016 - 06.2020
- Respond promptly to customer inquiries
- Acknowledging & resolving customer complaints
- Ensure customer satisfaction
- Handling Customers over the phone, chats & Emails.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
Education
Mass communication -
Misr University for science and technology
07.2013
Skills
- Customer oriented
- Communication skills
- Hardworking & Organized
- Team Coaching
- Time management
- Data analyzing
- Ambitious
- Audit Reporting
- Leadership Skills
- Data Analysis
Certification
- Data Analysis, 06/2022, 08/2022, well-growth
- HubSpot "CRM", 07/2023, 07/2023
Accomplishments
- Achievements/Tasks
Languages
Arabic
English
Hobbies and Interests
- Playing Padel
- Playing Football
Additional Information
- I have my own employment Visa
- I have a driving license & my own car
Timeline
Auditor
Arkan Accounting
08.2023 - Current
Team Supervisor
Etisalat E
06.2020 - 08.2023
Senior Customer Support Representative
Etisalat E
01.2016 - 06.2020
Mass communication -
Misr University for science and technology
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