TAHER ALI
Dubai
Summary
Versatile and detail-focused Executive, Administrative, and Customer Service Professional with 1.4+ years of experience in customer support, order management, and office administration. Recognized for maintaining service excellence, performing under pressure, and driving operational efficiency. Strong communicator with proven time management and organizational abilities, committed to delivering results through a proactive and dedicated work ethic.
Overview
1
1
year of professional experience
Work History
Trainee Process Consultant
Sagility
01.2024 - 04.2025
- Initiated outbound communications with insurance companies to confirm claim details, rectify overpayments, outstanding dues and fast-track reimbursements.
- Delivered high-level customer service by resolving queries and managing orders with efficiency.
- Maintained detailed documentation of claim activities and payer communications in compliance with Health Insurance Portability and Accountability Act (HIPAA) and company standards.
- Delivered administrative assistance to onboarding employees, managed meeting schedules, and compiled quality and production performance reports.
- Processed customer payments and billing with precision and attention to detail.
- Maintained professionalism in handling calls, chats, and ensuring fast and accurate communication flow.
- Supported team operations by contributing to a collaborative office environment.
Education
Bachelor of Commerce - Business Management
Little Flower Degree College
06-2023
Secondary Education - Commerce & Accounting
Bhavans Sri Aurobindo Junior College
Hyderabad, India06-2020
Primary & High School -
IZM High School
Hyderabad, India04-2018
Skills
- MS Office & IT Proficiency
- Detail-oriented
- Excellent communication
- Time management
- Organizational skills
- Conflict Resolution
- Telephone Etiquette
- Email Correspondence
Accomplishments
- Hall of Fame Winner - Awarded for best performance two quarters in a row
- Top Gun Award - Recognised for highest team performance within 6 months.
- Served as Deputy Chief Officer in college club, demonstrating strong leadership
Languages
English
Hindi
Hobbies and Interests
- Traveling
- Hiking
Timeline
Trainee Process Consultant
Sagility
01.2024 - 04.2025
Bachelor of Commerce - Business Management
Little Flower Degree College
Secondary Education - Commerce & Accounting
Bhavans Sri Aurobindo Junior College
Primary & High School -
IZM High School
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