Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Accomplishments
Languages
References
Timeline
Generic

TAHIR SADIQ

Dubai

Summary

Telecommunications Technician with extensive experience at QuessCorp Manpower Service LLC, specializing in VoIP configuration and network troubleshooting. Demonstrated success in improving customer satisfaction through effective problem-solving and technical support. Proficient in installing and maintaining advanced telecom systems, ensuring optimal performance and reliability for clients.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Telecommunications Technician

QuessCorp Manpower Service LLC
Dubai
01.2020 - Current
  • Provided remote support to end-users experiencing difficulties with their phone system.
  • Performed regular maintenance checks on telecom equipment to ensure proper functioning.
  • Installed and maintained telecommunications systems, including routers, switches, and related hardware.
  • Configured VoIP phones for customers on the company's private branch exchange.
  • Troubleshot network issues to identify root causes of problems.
  • Resolved customer complaints regarding telephone service or technical issues.
  • Installed network interface devices and rearranged inside wiring.
  • Briefed customers on equipment, usage, and product specification.
  • Tested connections to verify power supplies and communication link functionality.

Field Engineer (Du Project)

Xad Technologies LLC.
Dubai
08.2015 - 08.2020
  • Facilitated closure of service orders through Net Cracker application for backend support.
  • Executed operations management for DU customers utilizing Net Cracker to enhance efficiency.
  • Installed Triple Play services at customer locations using multiple devices.
  • Configured ONTs, IADs, and routers from various manufacturers including Alcatel, Huawei, Cisco, TP-Link, and D-Link.
  • Conducted troubleshooting of GPON networks from IDF to customer premises for optimal performance.

Field Engineer (GPON) (Etislat Migration Project)

Xad Technologies LLC.
09.2014 - 07.2015
  • Company Overview: (Etislat Sub Contractor) - Website not provided.
  • Migration of services from Copper to GPON on customer premises.
  • Installation of ONT, IAD, Routers and Telephone services on Customer End.
  • Troubleshooting of GPON Network from FDH to Customer premises.
  • Troubleshooting of GPON Devices ONT, IAD and Routers etc on Customer premises.
  • Installation of CAT6 cable, Maintenance and Docket clearance.
  • (Etislat Sub Contractor) - Website not provided.

CPEI (Customer Premises Equipment Installer)

Pakistan Telecommunication Limited.
01.2014 - 08.2014
  • Company Overview: (Etisalat) - Website not provided.
  • Installation of Broad band services on Copper and ONU network.
  • Configuration of different routers on customer premises.
  • Maintenance and troubleshooting of Broadband services on different PTCL exchanges and on customer end.
  • MDF patching in MDF Room, Patching of ONU on Cabinet.
  • Installation of IPTV devices on customer premises.
  • (Etisalat) - Website not provided.

Education

D.A.E - Electronics

Pak Polytechnic Institute
Lahore, Pakistan
01.2012

Matriculation - Science

Board of intermediate & secondary Education
Lahore, Pakistan
01.2008

Skills

  • GPON technology
  • Customer support
  • VoIP configuration
  • Network troubleshooting
  • Telecommunications installation
  • Router configuration
  • Cable installation
  • Problem solving
  • Test equipment operation
  • Troubleshooting and repair
  • Wireless networking
  • Signal testing
  • Device installation
  • Network configuration
  • Effective communication
  • Installation and maintenance

Certification

  • CCNA training, Corvit, 2013
  • CCNP training, Corvit, 2013

Languages

  • Urdu
  • English

Personal Information

  • Nationality: Pakistani
  • Driving license: UAE
  • Marital status: married

Accomplishments

  • Best Field Engineer in 2017
  • Best employee of the year, 2018

Languages

Urdu
First Language
English
Advanced (C1)
C1

References

References available upon request.

Timeline

Telecommunications Technician

QuessCorp Manpower Service LLC
01.2020 - Current

Field Engineer (Du Project)

Xad Technologies LLC.
08.2015 - 08.2020

Field Engineer (GPON) (Etislat Migration Project)

Xad Technologies LLC.
09.2014 - 07.2015

CPEI (Customer Premises Equipment Installer)

Pakistan Telecommunication Limited.
01.2014 - 08.2014

D.A.E - Electronics

Pak Polytechnic Institute

Matriculation - Science

Board of intermediate & secondary Education

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TAHIR SADIQ