Tahmina Rezhepova
Dubai,UAE
Summary
Dynamic professional with 5+ years of experience in executive support and client relations, focusing on office coordination in luxury and corporate environments. Skilled in calendar management, confidential communication, and VIP experience organization. Known for exceptional service focus, detail-oriented mindset, and adaptability in fast-paced, high-demand situations.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work history
Engagement Associate/Account Manager
TEC
Dubai, United Arab Emirates
2024.12 - Current
- Led successful centre launch by developing strategic check-in documents and promotional materials.
- Managed client onboarding and ensured sustained support for over 10 corporate accounts.
- Oversaw coordination of client travel logistics for events.
- Streamlined communication channels between departments and stakeholders.
- Directed logistical planning for meetings and events, ensuring seamless execution.
- Assured timely delivery of products and services to meet customer expectations.
- Resolved client issues promptly, ensuring high levels of satisfaction.
Marketing Assistant (Delivery Aggregators)
Freelance
Dubai, United Arab Emirates
2025.05 - Current
- Assisted in creating and uploading restaurant menus to major delivery platforms including Talabat, Deliveroo, and Careem.
- Supported accuracy and brand consistency across all menu listings.
- Coordinated promotional campaigns within aggregator backends, including discounts and seasonal offers.
- Monitored performance metrics and prepared weekly and monthly reports on orders, sales, and conversion rates.
- Analysed sales data, contributing towards improved product positioning strategies.
- Conducted market research to understand customer base and enhance products.
Guest Relations Executive
Raffles the Palm
Dubai, United Arab Emirates
2023.06 - 2024.11
- Supported departmental initiatives that resulted in increased revenue through promotion of hotel facilities.
- Assisted in enhancing guest satisfaction by providing responsive service and addressing concerns effectively.
- Facilitated smooth daily operations by anticipating executive needs and addressing issues proactively.
- Executed daily administrative duties, contributing towards efficient hotel operation.
- Liaised with other hotel departments to ensure seamless service delivery.
- Delivered exceptional service, resulting in repeat patronage from guests.
- Updated knowledge on local attractions routinely to provide accurate information to tourists.
- Managed workflow to continuously exceed quality service goals.
- Boosted departmental revenue by 20-25% through proactive promotion of hotel facilities, personalized upselling, and guest engagement strategies
- Managed front desk operations to streamline check-in and checkout processes.
Personal Assistant to General Manager
Rixos Hotels
, Kazakhstan
2021.03 - 2023.05
- Supported administrative functions through effective management of schedules, coordination of meetings, and careful handling of confidential correspondence.
- Facilitated VIP arrivals and organised internal meetings to ensure smooth operations across departments.
- Assisted sales team by arranging site inspections and managing client communications to enhance sales initiatives.
- Provided translation and cross-cultural communication assistance during meetings and events.
- Took minutes during meetings with accuracy and precision, facilitated follow-up actions efficiently.
- Maintained confidentiality of documents, ensured secure handling of sensitive information.
- Managed correspondence, reduced response time by ensuring timely replies.
Personal Assistant to General Manager
Novotel Almaty City Center
, Kazakhstan
2020.01 - 2020.12
- Facilitated seamless executive administrative processes resulting in enhanced scheduling and meeting preparation efficiency.
- Enabled successful VIP arrivals and improved interdepartmental communication, driving better operational alignment and project outcomes.
- Delivered accurate translations for meetings and documents, ensuring effective communication and guest satisfaction.
Guest Relations
The Ritz-Carlton Abama
Tenerife, Canary Islands
2019.03 - 2019.09
- Assisted in managing VIP guest profiles and tracking preferences.
- Coordinated personalised experiences across departments to enhance guest satisfaction.
- Supported behind-the-scenes arrangements for VIPs, including amenities and transportation.
- Identified guest needs and resolved issues to maintain luxury standards.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
HR Cross-Training
The Ritz-Carlton Abama
Tenerife, Canary Islands
2019.06 - 2019.07
- Assisted HR team with recruitment processes including CV screening.
- Supported interview scheduling and candidate follow-up.
- Helped organise internal team events and observed training sessions on service excellence.
Education
Postgraduate Diploma - International Hospitality Management
Les Roches Marbella
Marbella 2018.01 - 2019.01
Bachelor - International Affairs and Global Security
KIMEP University
Almaty 2013.01 - 2018.01
Bachelor of Science - Political Science / Exchange
Sungkyunkwan University
Seoul 2015.09 - 2015.12
Skills
- Executive Support & Calendar Management
- Office Administration & Coordination
- VIP Guest Relations & Client Communication
- Travel Planning & Event Logistics
- MS Office, Outlook, Canva
- Multilingual
- Problem-Solving
- Time efficiency
- Client communication
- Conflict Resolution
- Quality Assurance
- Customer service excellence
LANGUAGES
Russian
Native
English
Fluent
Korean
Intermediate
Turkish
Elementary
Timeline
Marketing Assistant (Delivery Aggregators)
Freelance
2025.05 - Current
Engagement Associate/Account Manager
TEC
2024.12 - Current
Guest Relations Executive
Raffles the Palm
2023.06 - 2024.11
Personal Assistant to General Manager
Rixos Hotels
2021.03 - 2023.05
Personal Assistant to General Manager
Novotel Almaty City Center
2020.01 - 2020.12
HR Cross-Training
The Ritz-Carlton Abama
2019.06 - 2019.07
Guest Relations
The Ritz-Carlton Abama
2019.03 - 2019.09
Postgraduate Diploma - International Hospitality Management
Les Roches Marbella
2018.01 - 2019.01
Bachelor of Science - Political Science / Exchange
Sungkyunkwan University
2015.09 - 2015.12
Bachelor - International Affairs and Global Security
KIMEP University
2013.01 - 2018.01