Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Designation Certificates
Micro Credentials
Awards Certificates
References
Certification
Timeline
Generic

TAHNOON NOMAN

Abu Dhabi

Summary

Diligent and experienced Senior Document Controller with a comprehensive background in spearheading process improvements and document preparation initiatives within diverse organizational structures. I bring forth a steadfast commitment to operational excellence, underpinned by an exceptional command of computer systems and database management. My career is highlighted by a proven track record in the meticulous handling of documentation, ensuring the integrity and confidentiality of sensitive information.


My expertise extends to the development and implementation of Key Performance Indicators (KPIs) that align with organizational objectives and operational benchmarks. I am well-versed in compliance adherence, having successfully navigated multiple audits, and consistently maintaining high standards in Quality, Health, Safety, Environment (QHSE), and governance protocols.


Core Competencies

  • Document Management Systems
  • Process Optimization
  • KPI Development and Analysis
  • Audit and Compliance
  • Quality Control
  • Performance Management
  • Health, Safety, and Environmental (HSE) Standards
  • Governance and Policy Administration
  • Training and Development
  • Cross-Functional Team Leadership

Overview

19
19
years of professional experience
1
1
Certification

Work History

Senior Document Controller

National Marine Dredging Company
03.2022 - Current
  • Carefully reviewed all documents and reports for completeness and accuracy.
  • Scanned, filed and transmitted various documents and adhered to digital filing procedures.
  • Monitored due dates and deadlines and worked to submit all documents on time or early.
  • Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
  • Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
  • Coordinated document exchange between departments, contractors, suppliers and customers.
  • Provided support for document controls and worked with contract documents.
  • Enforced use of standardized forms and templates to achieve uniformity of communications across departments and functions.
  • Evaluated current document processes, suggested methods for change and implemented successful improvements.
  • Implement and continuously enhance best-practice management standards, policies, and procedures within the department
  • Actively contribute to the entire strategy life cycle, which encompasses strategic planning, execution, performance management, and task management.
  • Analyze, monitor, and report on key performance metrics, offering corrective actions when they don't align with our plans.
  • Consistently prepare high-level reports for senior leadership, providing strategic recommendations to close performance gaps.
  • Regularly review departmental performance and implement both corrective and preventive measures.
  • Ensure the department's adherence to QHSE, Audit, and Performance Management regulations.
  • Act as department's primary contact for QHSE and Audit, ensuring timely completion of audits and compliance.
  • Maintain accurate departmental records and develop comprehensive reports.
  • Overseeing the document control department, managing project-related documents, and conducting audits to ensure document accuracy.
  • Closely follow the operations as directed by the Corporate Support Director, regularly updating them on challenges and solutions.
  • In charge of real estate matters, including leasing showrooms, warehouses, and offices.
  • Coordinate with section managers to align departmental goals and provide guidance in setting KPIs.
  • Responsible for training new staff and ensure proper communication among cross-functional teams.
  • Actively seek out and remedy any weaknesses, ensuring the best productivity outcomes
  • Manage the Electronic Document Management Systems (EDMS) and Document Management System (DMS)
  • Familiarity with top-tier strategy consulting firms like McKinsey & Accenture.
  • Provide coaching to section managers and oversee a range of sections, from
  • Accommodation/Transportation, Facility, Building Maintenance to Government Relations.
  • Support in collaborating with relevant internal sections/departments, aligning with established KPIs.

Document Controller

National Marine Dredging Company
02.2020 - 03.2020
  • Carefully reviewed all documents and reports for completeness and accuracy.
  • Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
  • Monitored due dates and deadlines and worked to submit all documents on time or early.
  • Scanned, filed and transmitted various documents and adhered to digital filing procedures.
  • Coordinated document exchange between departments, contractors, suppliers and customers.
  • Provided support for document controls and worked with contract documents.
  • Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
  • Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.
  • Allocated unique document numbers to internal documents and incoming external documents and tracked in database.
  • Evaluated current document processes, suggested methods for change and implemented successful improvements.
  • Enforced use of standardized forms and templates to achieve uniformity of communications across departments and functions.
  • Transmitted documents, organized revisions and tracked changes.
  • Managed regulatory requirements and audit support needs by completing and submitting accurate paperwork.
  • Assisted in continuous improvement activities while developing and maintaining resulting documents.
  • Established, improved and reinforced document management systems to handle current and expected requirements.
  • Identified areas of weakness and recommended or implemented process improvements.
  • Assisting departments with queries on documentation requirements & submissions
  • Allocating and controlling the document numbering system
  • Assist Manager in Preparing Annual Forecasted Budget
  • Encouragement Engagement ,participation and initiatives within department
  • Preparation of KPI (Key Performance Indicator) and Metrics for Department
  • Works with precision to ensure that all electronic and hard copy filing is accurate and is easily retrievable
  • Responds in a timely manner to requests to retrieve information, information searches and general requests for support from department personnel
  • Responsible for maintenance and continual improvement of Document Control
  • Management System as per ISO Standard and organization document procedures
  • Monitor the document control requirements on an ongoing basis so as to make recommendations for any improvements in the system if necessary.
  • Reviewing, updating and maintaining all documents registers (incoming and outgoing registers) such as subcontractor, Quality documents, HSE related documents, letters and document transmittals logs on daily weekly and monthly basis and updating the same in corporate EDMS software.
  • Preparing EDMS weekly reports for Section Heads for GS department
  • Highlighting the issues if in case find any unsuitable document number to a document.
  • Monitor Expired documents and make sure it is renewed
  • Supervised Government Relation Department: Assisting in renewing licenses , coordinate with PR Teammate necessary payments.
  • Ensuring compliance with internal policies and procedures, as well as industry standards and regulations.
  • Providing training and support to team members on document control processes and procedures.
  • Continuously seeking opportunities to improve processes and systems to enhance the quality of documentation
  • Implementing and managing document management systems, ensuring efficient and compliant documentation processes

Job Controller

Nissan Automobiles (Al-Masaood)
08.2016 - 02.2020
  • Opening PDI job order for every car after it has inspected by the PDI team .
  • Opening Repairing order for defect Car that issued a notification by ware housing team
  • Follow up the Pre Delivery Inspection labors & distributing them according to every technician effort.
  • Make vacations & permission and missions to the PDI technicians.
  • Take responsibility to operate and follow PDI team in case of PDI supervisor absent (delegation)
  • Coordinates between the service reception and workshop
  • Effective and Efficient planning, monitoring, and control of workshop load according to workshop capacity
  • Communicate the job priorities with Workshop Supervisors and allocate it appropriately to the technicians.(Giving priorities to Average Delivery and VIP Customers)
  • Determine the entire workshop capacity at all times and grasp the remaining available hours
  • Appropriate job allocation to technicians based on their training and skills
  • Monitors allowed time vs actual time take for the work
  • Input man hours data for the purpose of Job Costing
  • Conveying the available man –hours to the service reception to assist in Workshop loading
  • Inform Service Advisor of any delay in completion of work ,actual job status, any additional work or lost time in a timely manner
  • Responsible for Job completion with respect to promised delivery
  • Follow up with Parts Department for parts availability
  • Reporting disciplinary issues to the Team Leader and Workshop Manager
  • Data Entry of F1(Fix it the First time) and Reporting the same on weekly and monthly report (Technicians by the Job Type Report)

Marketing Manager

Talk Events Exhibitions and Conferences
02.2015 - 08.2016
  • Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
  • Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
  • Maintained documentation, detailing assignments, in-progress work and completed project milestones.
  • Worked with graphic designers and writers to establish theme and tone for content.
  • Development production and delivery of projects from proposal right up to delivery
  • Setting,communicating and maintaining timelines and priorities on every project communicating ,maintaining and developing client relationship.
  • Managing Supplier Relationships
  • Regularly managing Operational and Administrative Function to ensure specific projects are delivered efficiently.
  • Providing leaderships,motivation,direction and support to your team.
  • Maintain and manage the event
  • Responsible for all marketing duties and responsibilities (Offline and Online)
  • Being Responsible for all project budgets from start to finish.

Business and Management Teacher

Sara Institute of Science and Technology
10.2012 - 12.2014
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
  • Managing all Marketing Duties
  • Teaching Business Courses such as Human Resource-Marketing Management-International Business-Sales Techniques –Office Management +Secretary Course+Economics+Strategic Management and more

Business and Marketing Consultant

Money Matters Marketing Research LLC
12.2010 - 09.2012
  • Planned and executed events and marketing programs to increase qualified leads.
  • Consulted with clients on business issues and developed innovative proposals.
  • Achieved client vision and marketing objectives by collaborating with various departments.
  • Consulted with clients on business issues and developed innovative, high-impact proposals.
  • Conducted market research and reported on clients' competition.
  • Directed marketing plans for [Number]+ clients, proactively servicing needs, maintaining satisfaction and consistently achieving profit goals.
  • Built and maintained strong working relationships with companies and Investors to evaluate their financial positions, discuss opportunities available for them to invest in, through/ performing comprehensive research reports
  • Ability to utilize latest software such as attendance,KPIs,tasks management to improve business efficiency and effectiveness.
  • Produced comprehensive pitch decks, used for internal research and external marketing
  • Doubled new user acquisition from 10-15 users to 20-25 through the implementation of new marketing strategies focused on online advertising and improving the company's web presence, social media, and search engine optimization
  • Provided the critical research, analytical and documentation support essential for the growth and expansion of each firm and Preparing Market Research and Marketing / Profitable Strategies
  • Led development and Execution of Marketing Strategies and new business initiative that drove rapid growth
  • Designed, executed, and optimized digital marketing campaign on Google's AdWords with better ROI improvements
  • Created and developed advertising campaigns proven successful in positioning the company with a competitive distinction
  • Preparing Branding Tools such as Logos ,Websites, Brochures and other marketing tools
  • Preparing Business and Marketing Plans/ Guide clients in branding, positioning and marketing implementation
  • Assisting Clients in Financing their business through Government Funding(Khalifa Funding)
  • Experience in Generating Policies and Contracts
  • Develop HR and Marketing Strategies for the Business
  • Administer employee compensation and benefits like medical insurance and leaves.

Sales Agent

Transatlantic Brokers LLC
08.2019 - 11.2010
  • Increased sales and customer satisfaction through personalized servicing.
  • Assisted call-in customers with questions and orders.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Trading in Commodities (Scrap, Sugar, Metal)
  • Intermediating and helping buyers to find their need to buy product at the right price and the right place.
  • Deal with Customers with highest hospitality treatment manners
  • Monitoring international market performance
  • Providing buying/selling advice and market recommendations to clients
  • Trading on behalf of clients
  • Liaising with transport, shipping and insurance companies
  • Visiting international suppliers
  • Meeting with clients
  • Interpreting market reports
  • Negotiating price, specification and delivery details
  • Investigating new business openings

HR Assistant

First Gulf Bank (Temporary HR Position)
09.2008 - 12.2008
  • Documented human resources records and maintained confidentiality of sensitive personal information.
  • Responded to inquiries by answering telephone calls, in-person questions and emails.
  • Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
  • Maintained office supplies and distributed mail
  • Oversaw and managed hiring process and assisted human resources.
  • Supported coordination of benefits open enrollment activities and process.
  • Typing all correspondences reports, Managing all incoming and out going calls, faxes and emails in a professional Manner
  • Prepares correspondence and new employee files, processes mail and performs other duties as assigned
    Assists the HR Manager in Short listing, coordinating interview arrangements
  • Following up the interviews
  • Maintaining records and documents of the employees in the data base
  • Answering the candidates and giving feed back
  • Providing Admin support to the management and the employees
  • Following up their visa status, medical card and employment card status
  • Operating Pensions
  • Managing Letter Requests for the Staff
  • Managing incoming Calls
  • Preparing Letters, Memo's
  • Maintaining References

Personal Assistant

Saudi Economic Consultancy
02.2005 - 06.2008
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Maintained appropriate filing of personal and professional documentation.
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
  • Displayed absolute discretion at handling confidential information.
  • Preparing quotations, purchasing orders, invoices, reports, etc.
  • Provide information to customers who call.
    Handled stocks
  • Prepared weekly reports and submitted to supervisor
  • Recommended new stocking system
  • Talented in handling business issues.
  • Consolidate and process all departmental expenses
  • Typing all correspondences, reports, cheques, managing all incoming and outgoing calls, faxes, mail and emails in a professional manner
  • Creating and maintaining a filing system and keeping records of all internal memos
  • Administrating Paperwork

Education

Bachelor of Business Administration - International Business

Alhosn University
12.2008

Skills

  • MS Office
  • Communication
  • Organizational know-how
  • Collaboration talent
  • Stress Management
  • Problem-solving abilities
  • Curiosity
  • Interpersonal
  • Performance Management
  • Teamwork
  • Creativity
  • Computer proficiency
  • Leadership
  • Adaptability
  • Openness
  • SEO
  • Data analysis
  • Writing
  • Project Management
  • Coaching
  • Consulting
  • Training
  • People Management
  • Digital Marketing
  • Social Media
  • Financial Planning
  • Marketing Planning
  • Business Planning
  • Regulatory Compliance
  • Standard Operating Procedures
  • Data Accuracy
  • Compliance Controls
  • Process Improvements
  • Process Auditing
  • Quality Management
  • Records Management
  • Tracking Document Flow
  • Policy Development
  • Regulatory Controls
  • Project Support
  • Reporting Capabilities
  • Document Scanning
  • Quality Assurance
  • Electronic Records Management
  • Database Management
  • Records Maintenance
  • Document Organization

Accomplishments

  • 1'st Accomplishment, Transatlantic Brokers LLC, Managed to assist in securing a contract with an amount of 4,875,000 AED during my tenure with Transatlantic Brokers LLC
  • 2'nd Accomplishment, Money Matters Consultancy, Assisted Entrepreneurs to get funded by Government Funding during my tenure with Money Matters LLCDeveloped and Assist in creating SIM Card Security Technology during my tenure with Money Matters LLCIncrease Profits by 25% by introducing new services such as patents, trademarks, and commercial brokerageIntroduced new online solution integration between parts department and workshop department of Nissan within Airport Branch during my tenure as job controller
  • 3'rd Accomplishments, National Marine Dredging Company, Managed leasing and work request maintenance for a commercial building within Industrial Mussafah Area -during my tenure with NMDC -Including 8 offices and 4 Showrooms and 3 WarehouseImproved department documentation process by using EDMS system with my tenure as Document Controller, & Government Relation Department was handed over to me to handle and supervise their staff to continue operation.Introduced and Implemented OneDrive, Flowy Team App for better reporting and collaboration, in addition to EDMS (Electronic Document Management System)Maintained Excellent Self Performance Record Exceed and Far Exceed ExpectationPresented quarterly reports savings & kpi's to the Director on time with maintaining excellent score for the department.Assisting with defining KPI's for the department.
  • 4th Accomplishments, MarketingInstitute.com & Salesinstitute.com, Designed the website and project completelyCollaborated with business partners for education contents providersDirected implementation of online education platform and automationLaunched two online education sites (Sales and Marketing)Developed training program for online education platformOrganized marketing and advertising campaign to increase membership.Ensured that platform is free forever, meaning onetime payment and less cost effective and efficient.
  • 5th Accomplishments, Almasaood Automobile, Introduced new online solution integration between parts department and workshop department of Nissan within Airport Branch during my tenure as job controller.
  • 6th Accomplishments, Sara Institute of Science and Technology, Have increased the institute brand awareness and was able to boost their ranking in google 1st place, organically without advertising.Increase the institute partnerships that boosted the demand of the certification such as partnering with City and GuildsIncrease the leads by 15% by partnering with directory sites such as laimoon.com and in social media presence.Increasing the educations product offering for both Customers and Governments.Created all marketing materials such as brochures, flyers, business cards, website, and more.

Languages

English
Advanced (C1)
Arabic
Bilingual or Proficient (C2)

Designation Certificates

  • Certified Mutual Fund Specialist, 08/2010
  • The National Investment Company Service Association
  • CFA Institute Investment Foundations, 03/2021
  • CFA Institute
  • Capital Market and Securities Analyst, 04/2021
  • Corporate Finance Institute
  • Financial Modeling and Valuation Analyst, 05/2021
  • Commercial Real Estate Finance, 06/2021
  • Business Intelligence & Data Analyst, 02/2022
  • Business Essentials, 02/2022

Micro Credentials

  • Modern Supervisor Skills
  • Six Sigma Tools for Define and Measure
  • Strategic Career Self-Management
  • Inspiring and Motivating Individuals
  • Recruiting, Hiring, and Onboarding Employees
  • Social Media and Digital Marketing Fundamentals
  • Leadership, Motivation, and Organizational Control
  • Business Analysis & Process Management
  • Digital Leadership and Digital Strategy Execution
  • Six Sigma Principles
  • The Manager's Toolkit: A Practical Guide to Managing People at Work
  • Foundations of Business Strategy
  • Strategic Planning and Execution
  • Six Sigma and the Organization (Advanced)
  • Digital Strategy and Business Opportunity
  • OKR Foundation Course

Awards Certificates

  • Safe Child City - A tolerant society free of bullying, 01/03
  • Saif Bin Zayed Academy For Police Science And Security
  • Appreciation Certificate
  • Daman Tech Public Networking Services
  • Excellent Achievement in Psychology
  • Al Rawafed Private School
  • Employee of the Month
  • Nissan Automobile, 02/2019

References

  • Attachment can be downloaded by clicking on this link

Certification

  • Certified KPI Professional
  • Interpersonal Skills Certificate
  • Performance Management Certificate
  • Stress Management Certificate

Timeline

Senior Document Controller

National Marine Dredging Company
03.2022 - Current

Document Controller

National Marine Dredging Company
02.2020 - 03.2020

Sales Agent

Transatlantic Brokers LLC
08.2019 - 11.2010

Job Controller

Nissan Automobiles (Al-Masaood)
08.2016 - 02.2020

Marketing Manager

Talk Events Exhibitions and Conferences
02.2015 - 08.2016

Business and Management Teacher

Sara Institute of Science and Technology
10.2012 - 12.2014

Business and Marketing Consultant

Money Matters Marketing Research LLC
12.2010 - 09.2012

HR Assistant

First Gulf Bank (Temporary HR Position)
09.2008 - 12.2008

Personal Assistant

Saudi Economic Consultancy
02.2005 - 06.2008

Bachelor of Business Administration - International Business

Alhosn University

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TAHNOON NOMAN