Tahseen Banu N
Client Onboarding And Fraud Analyst
Summary
Accomplished as a Fraud Detection Specialist and worked a Client Onboarding Specialist. Demonstrates efficiency in coordinating onboarding activities, conducting due diligence checks, verifying the documents and detecting fraudulent activities on bank accounts. Seeking a challenging position in a company with opportunity for advancement. I strive to Learn, Adapt and Evolve.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Client Onboarding, Account Opening & Fraud Analyst
HSBC
Bangalore
03.2014 - 03.2022
- Held accountable for monitoring real-time customer financial transactions for HSBC UK and First Direct accounts, which were outsourced in India
- Investigated or assessed any suspicious activities or possible fraud cases and cancelled them from further processing
- Monitored the activity on an account level to identify if the account takes over, friendly fraud, or other similar risks
- Supported the customers to use the account without any hassle by clearing the trigger if the user has been confirmed genuine to reduce the potential revenue losses and ensure the smooth functioning of the account
- Worked on all the different queues in the process through I gained a lot knowledge and experience about the complete process
- Executed relevant queues in Fraud Detection and leading to progressive movement from Retail & Commercial Banking support to Premier Banking Support in 2016
- Acted as a Subject Matter Expert and ensuring work is completed accurately and providing resolutions within stipulated timelines
- Provided training and expertise on Application Scam and Voice Authorization Centre (VAC)
- Authorized as a single point of contact for managing escalation & supervisor calls
- Bestowed with Strong Performer for the Year Award in 2018 and maintained a successful tenure
- Got promoted as a Client Onboarding Processor (onboarding premier customers) i.e., the role of a Case Manager
- Conducted both external and internal checks on clients after obtaining the required information
- Conducted all required KYC, AML, procedures and documentations
- Performed customer onboarding via non face-to face meetings or digital onboarding
- Conducted standard due diligence, enhanced due diligence and PEP (Politically Exposed Parties) checks for clients
- Meeting the compliance and control standards set in the end to end onboarding process
- Performed checkers tole to validate/authorize the setting up of client's account
- Communicated to the branch staffs to verify the client's documents in person
Customer Service Officer
Mphasis
Bangalore
10.2012 - 02.2014
- Managed large volume inbound calls from UK for resolving issues about Capital one credit cards
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Reported fraud or disputed credit card transactions to the relevant team
- Advised customers on their payment options and suggested methods of payments
- Assisted customers in increasing the credit limit based on the credit score
Customer Support Executive (Level 2Escalation)
Tata Business Support Services
Bangalore
02.2011 - 10.2012
- Clarified and resolved billing disputes about Tata Sky DTH Packages
- Validated Debit & Credit eligibilities and provided end-to-end resolution towards customer satisfaction
- Provided support to sub process levels of ETA and LDP (Long Duration Packages)
- Received the Best Performer Award consecutively 4 times in a row.
Administrator
Acme Consultants Inc.
Bangalore
01.2009 - 02.2011
- Collected, validated, and distributed information to employees
- Performed various duties like Purchase Order, Work Order & Goods Receipt Note according to company requirements and processed vendor bills, invoice filling along with accounts division
- Managed Facility Management for all clients in the property
- Maintained attendance of company employees and outsourced/ handled vendor manpower
- Handled Security Management within the firm with assistance from the Security Team
- Oversaw database of clients, management and managed correspondence
- Involved in helpdesk calls & provided quick resolution within policy limits and created daily weekly & monthly reports of helpdesk calls & complaints
- Prepared letters & couriers using maintained records and managed Travel arrangements of Travel Desk
Education
Bachelor of Commerce - Accounting And Finance
Bangalore University
Bangalore, India 06.2005 - 2008.08
Skills
Fraud Detection
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Client Onboarding, Account Opening & Fraud Analyst
HSBC
03.2014 - 03.2022
Customer Service Officer
Mphasis
10.2012 - 02.2014
Customer Support Executive (Level 2Escalation)
Tata Business Support Services
02.2011 - 10.2012
Administrator
Acme Consultants Inc.
01.2009 - 02.2011
Bachelor of Commerce - Accounting And Finance
Bangalore University
06.2005 - 2008.08
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