Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Languages
Timeline
Tools And Platforms
Generic

Tahseen Banu N, ACAMS CERTIFIED

Dubai

Summary

Accomplished professional with extensive expertise in fraud detection, prevention, and anti-money laundering. Skill set includes due diligence, suspicious activity reporting, and rigorous transaction monitoring. Experience overseeing onboarding processes, account openings, and comprehensive risk assessments while maintaining exceptional customer service. Proficient in navigating complex regulatory requirements, with expertise in FATCA and compliance approvals. Committed to enhancing financial security through innovative solutions and strategic risk management practices to protect assets and uphold integrity within financial systems.

Overview

16
16
years of professional experience
1
1
Certification

Work History

KYC Analyst- Quality Controls Officer

RAK BANK
06.2024 - 05.2025
  • Conducted in-depth due diligence on high-risk clients, including PEPs and HNWIs, to ensure compliance with AML regulations.
  • Verified the accuracy and compliance of customer data and supporting documentation, upholding the financial institution's integrity.
  • Analyzed customer transactions for suspicious patterns, contributing to the prevention of financial crime.
  • Performed enhanced name checks and adverse media screenings as part of comprehensive risk assessments.
  • Collaborated with the compliance team to enhance the efficiency of the document approval process.
  • Addressed compliance inquiries on potential true/false positive matches, ensuring precise risk evaluations.
  • Set customer account transaction limits based on declared income to maintain alignment with customer profiles.
  • Managed the execution of exit strategies for accounts identified as risks, preserving the institution's risk posture.
  • Compiled and presented detailed case status reports to senior management, promoting transparency and accountability.

KYC PROCESSOR - Corporate Operations Group

Finesse Global / Mashreq Bank
09.2023 - 01.2024
  • Managed the reception of client documents at branch locations, ensuring efficient document workflow.
  • Assigned incoming files to appropriate department queues for further processing.
  • Maintained prompt communication by responding to external and internal emails in a timely manner.
  • Supported corporate clients with the placement of Fixed Deposits, demonstrating strong customer service skills.
  • Collected and verified KYC documents for new signatories, ensuring regulatory compliance.
  • Responded to compliance team inquiries, effectively addressing true and negative customer hits.
  • Facilitated new account setups and performed thorough entity-wide E-name screenings.
  • Conducted comprehensive due diligence checks for corporate clients to mitigate risk.
  • Processed corporate customer cheque book orders, tailoring to specific client specifications.
  • Prepared and issued bank account confirmation and liability letters with accuracy and attention to detail.
  • Updated corporate bank account titles to reflect changes in client documentation.
  • Maintained accurate logs of daily requests, demonstrating strong organizational skills.

Client Onboarding, Account Opening & Fraud Analyst

HSBC
03.2014 - 03.2022
  • Monitored real-time financial transactions for HSBC UK and First Direct accounts utilizing SAS Software, ensuring prompt identification of suspicious activities.
  • Implemented halts on transactions under suspicion of fraud, effectively mitigating potential processing of fraudulent activities and reducing revenue losses.
  • Adhered to strict service level agreements, resolving queued transactions promptly to maintain operational efficiency and customer satisfaction.
  • Ensured the highest level of data confidentiality in all investigative processes to secure sensitive customer information.
  • Proactively identified and recommended system enhancements to bolster defenses against fraudulent activity, enhancing overall security measures.
  • Successfully transitioned to Premier Banking support from Retail and Commercial Banking support in October 2016, demonstrating adaptability and commitment to growth.
  • Recognized as a Subject Matter Expert, consistently ensuring the accurate and thorough completion of tasks within the team.
  • Developed and delivered comprehensive training modules on Application Scam and Voice Authorization Centre, elevating team knowledge and capability.
  • Appointed as the primary point of contact for handling complex escalations and supervisor-level inquiries, showcasing exceptional problem-solving skills.
  • Advanced to the role of Client Onboarding Processor for top-tier customers, exemplifying trust, and expertise in managing high-value client relationships.
  • Diligently completed KYC and AML compliance documentation, ensuring all client accounts met regulatory standards.
  • Orchestrated seamless customer onboarding experiences through virtual meetings, optimizing client satisfaction and engagement.
  • Conducted thorough due diligence and Politically Exposed Persons (PEP) checks for clients, reinforcing the integrity of the onboarding process.
  • Maintained strict adherence to compliance and control standards during the onboarding process, upholding the company's reputation and regulatory obligations.
  • Performed checker duties with precision, validating and approving client account setups to ensure accuracy and compliance.
  • Coordinated effectively with branch personnel to facilitate in-person document verification, ensuring a comprehensive approach to client identity validation.

Customer Service Officer

Mphasis
10.2012 - 02.2014
  • Expertly managed a high volume of inbound calls, ensuring timely and effective support for UK-based Capital One credit card customers.
  • Resolved customer complaints with precision and efficiency, enhancing satisfaction and loyalty.
  • Identified and communicated fraudulent credit card activities to the appropriate department, contributing to the security and integrity of customer accounts.
  • Advised customers on optimal payment methods tailored to their financial situations.
  • Assisted customers with credit limit increases by evaluating credit scores and providing informed recommendations.

Customer Support Executive (Level 2 Escalation)

Tata Business Support Services
02.2011 - 10.2012
  • Resolved billing disputes for Tata Sky DTH Packages, ensuring customer satisfaction and accurate account management.
  • Validated customer eligibility for debit and credit transactions, maintaining financial integrity and compliance.
  • Coordinated repair and service activities between customers and service partners, facilitating timely resolutions.
  • Managed and tracked service levels for each customer call in accordance with contractual agreements.
  • Assisted in the management of sub-processes for Estimated Time of Arrival (ETA) and Long Duration Packages (LDP), optimizing service delivery.

Administrator

Acme Consultants Inc
01.2009 - 02.2011
  • Coordinated the collection, verification, and dissemination of information to staff, ensuring effective communication channels within the organization.
  • Administered procurement processes by managing Purchase Orders, Work Orders, and Goods Receipt Notes, contributing to streamlined operations.
  • Supervised facility operations, catering to the needs of a diverse client base and maintaining high standards of service delivery.
  • Monitored employee attendance and managed vendor workforce schedules to optimize resource allocation and productivity.
  • Collaborated with the security team to oversee security operations, enhancing the safety and integrity of the workplace.
  • Maintained the client database and managed correspondence, ensuring accurate record-keeping and prompt response to client inquiries.
  • Produced comprehensive daily, weekly, and monthly reports on helpdesk activity, calls, and customer complaints to support continuous improvement.
  • Organized travel arrangements for the Travel Desk, demonstrating efficiency and attention to detail in logistical planning.

Education

Bachelor of Commerce - Accounting and Finance

Bengaluru University
08-2008

Skills

  • Fraud Detection Specialist
  • Know Your Customer analyst
  • Quality assurance review
  • AML compliance management
  • Risk analysis
  • Suspicious Activity/Transaction Filing
  • Transaction Monitoring
  • Ownership identification Identification
  • Ultimate beneficial owner identification
  • PEP due diligence procedures
  • Source of Wealth Analysis
  • Source of Funds Analysis
  • FATCA compliance expertise
  • E-name screening
  • Sanction Screening
  • Risk assessment in correspondent banking

Accomplishments

Received, "BEST PERFORMER AWARD" consecutively four times in a row while working with Tata Business Support Services.

Certification

  • ACAMS - Accredited Certified Anti Money Laundering Specialist
  • FINTS - Transaction Monitoring and Simulation
  • UDEMY - Ultimate AML/Transaction Monitoring Bootcamp
  • VSKILLS- Certified AML - KYC Compliance Officer
  • FCA- Anti Money Laundering and Compliance

Languages

English
Hindi

Timeline

KYC Analyst- Quality Controls Officer

RAK BANK
06.2024 - 05.2025

KYC PROCESSOR - Corporate Operations Group

Finesse Global / Mashreq Bank
09.2023 - 01.2024

Client Onboarding, Account Opening & Fraud Analyst

HSBC
03.2014 - 03.2022

Customer Service Officer

Mphasis
10.2012 - 02.2014

Customer Support Executive (Level 2 Escalation)

Tata Business Support Services
02.2011 - 10.2012

Administrator

Acme Consultants Inc
01.2009 - 02.2011

Bachelor of Commerce - Accounting and Finance

Bengaluru University

Tools And Platforms

  • FIRCOSOFT
  • WORLD CHECK
  • LEXIS NEXIS
  • SAS AML
  • BPM
  • SAIL
  • FLEXCUBE

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Tahseen Banu N, ACAMS CERTIFIED