Tahseen Banu N, CAMS CERTIFIED

· Verified customer data and documents for compliance with AML regulations.

· Conducted due diligence for high-risk clients, including PEPs and HNWIs.

· Analysis of documents submitted based on the persona and purpose of the account.

· Performing E-name checks and adverse media screening.

· Analyzed transactions to detect financial crime patterns and flagged unusual activity.

· Strengthened financial security by flagging and reporting unusual transaction patterns.

· Established transaction limits on customer accounts according to declared income.

· Streamlined the document approval process in collaboration with the compliance team.

· Clarified compliance team queries on true/false customer name hits.

· Executed necessary actions on accounts scheduled for organizational exit.

· Provided comprehensive updates on completed and pending cases to senior management.

• Received documents from clients at branch location.
• Processed received files by assigning them to relevant department queues.
• Ensured timely response to external and internal emails.
• Assisted corporate clients with Fixed Deposit placements.
• Gathered KYC documents for new signatories.
• Addressed compliance team inquiries regarding true and negative customer hits.
• Processed account setups and executed entity-wide E-name screenings.
• Conducted due diligence checks for corporate clients.
• Executed cheque book orders aligned with corporate customer specifications.
• Prepared bank account confirmation and liability letters.
• Revised corporate bank account titles in alignment with received client documents.
• Logged information of requests received each day.

• Monitored real-time customer financial transactions using SAS Software for HSBC UK and First Direct accounts.
• Examined suspicious activities and fraud cases, halting further processing.
• Resolved queued transactions within service level agreements to reduce potential revenue losses.
• Maintained strict confidentiality of collected data during investigations.
• Identify system improvements to prevent fraudulent activities.
• Acquired extensive experience through handling different queues in the process.
• Transitioned from Retail and Commercial Banking support to Premier Banking support in October 2016.
• Served as Subject Matter Expert, ensuring accurate completion of work.
• Delivered training on Application Scam and Voice Authorization Centre.
• Designated as sole contact for handling escalations and supervisor-level inquiries.
• Elevated to role of Client Onboarding Processor handling top-tier customers.
• Completed necessary documentation for KYC and AML compliance.
• Facilitated customer onboarding through virtual meetings.
• Performed comprehensive due diligence and PEP checks for clients.
• Ensured adherence to compliance and control standards during onboarding.
• Executed checker duties to validate and approve client account setup.
• Coordinated with branch personnel for in-person document verification.

• Handled high volume of inbound calls from UK to address Capital One credit card issues.
• Handled customer complaints with precise and efficient resolutions.
• Communicated fraudulent credit card activities to appropriate department.
• Recommended suitable payment methods to customers.
• Assisted customers in enhancing credit limits through credit score evaluation.

• Resolved and clarified issues related to billing disputes over Tata Sky DTH Packages.
• Validated eligibility for debit and credit transactions.
• Coordinated between customers and service partners for repair and service activities.
• Ensured service levels for each call were managed and tracked per contract.
• Assisted in managing sub-process levels for ETA and LDP.(Long Duration Package)

• Collected, confirmed, and distributed information to employees.
• Handled various duties including Purchase Orders, Work Orders, and Goods Receipt Notes.
• Oversaw facility operations for diverse clientele.
• Oversaw employee attendance and managed vendor workforce.
• Managed security operations in collaboration with the security team.
• Managed client database and handled correspondence.
• Generated daily, weekly, and monthly reports on helpdesk calls and complaints.
• Coordinated travel arrangements efficiently for the Travel Desk.