Tahsin Abdullah
Sharjah,UAE
Summary
A highly skilled professional with a strong ability to work with different nationalities and excellent time management skills. Demonstrates a smart appearance, self-confidence, and a friendly and confident personality. Proficient in relationship building, service-minded approaches, and well-versed in MS-Office, internet, and other applications. Expertise in debt collection strategies, communication proficiency, resilience under pressure, and documentation management. Committed to leveraging these skills to achieve organizational goals while maintaining high standards of service.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Customer service representative
Al Huriah Tourism
Sharjah
07.2020 - 09.2020
- Politely assisted customers in person and via telephone
- Set up and explained new membership contracts
- Contacted customer to follow up on purchases and inform them about promotions and upcoming
- Asked open-ended questions to assess customer needs
- Learned, referenced and applied product knowledge information
Private Tutor
01.2022 - 08.2023
- Provided one-to-one educational assistance to students at home
Debt collection officer
Alltel Business Solutions
Sharjah, UAE
09.2023 - Current
- Keeping track of assigned accounts to identify outstanding debts
- Planning course of action to recover outstanding payments
- Locating and contacting debtors to inquire of their payment status
- Negotiate payoff deadlines or payment plans
- Handle questions or complaints
- Investigate and resolve discrepancies
- Create trust relationships with debtors when possible to avoid future issues
- Update account status and database regularly
- Alert superiors of debtors unwilling or unable to pay when necessary
- Comply with requirements when legal action is unavoidable
Education
10th - ICSE
Progressive English School
01.2019 - 01.2020
12th - ISC
Progressive English School
01.2021 - 01.2022
Skills
- Ability to work with different nationalities
- Time management skills
- Smart appearance
- Self confidence
- Friendly and confident personality
- Relationship building
- Service-Minded
- Well verse with MS-Office
- Internet and other applications
- Debt collection strategies
- Communication proficiency
- Resilience under pressure
- Documentation management
Languages
English
Proficient (C2)
Bengali
Native
Hindi
Intermediate (B1)
Urdu
Advanced (C1)
References
References available upon request.
Timeline
Debt collection officer
Alltel Business Solutions
09.2023 - Current
Private Tutor
01.2022 - 08.2023
12th - ISC
Progressive English School
01.2021 - 01.2022
Customer service representative
Al Huriah Tourism
07.2020 - 09.2020
10th - ICSE
Progressive English School
01.2019 - 01.2020
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