Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Taimoor Zaib

Taimoor Zaib

Dubai

Summary

Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Operations Manager

UAS International Trip Support
07.2021 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Implemented quality control systems to boost overall product consistency and reliability.

Quality Control Manager

UAS International Trip Support
02.2017 - 06.2021
  • Spearheaded root cause analysis investigations when needed, determining underlying issues and recommending appropriate fixes.
  • Participated in regular management review meetings, providing updates on quality control performance and suggesting areas for improvement.
  • Updated quality control standards, methods, and procedures to meet compliance requirements.
  • Implemented data-driven decision-making strategies, enabling more accurate identification of trends and areas for improvement.
  • Streamlined quality control processes, resulting in increased efficiency and reduced costs.
  • Developed comprehensive training programs for new team members, ensuring consistent performance across the board.
  • Reduced turnaround time for quality concerns by establishing efficient communication channels between departments.
  • Increased customer satisfaction with comprehensive quality assessment strategies.
  • Recorded, analyzed, and distributed statistical information.

Senior Operations Specialist

UAS International Trip Support
03.2011 - 01.2017
  • I was responsible to lead the shift and to manage flight operations activities on daily basis e.g.
  • Timely acknowledgement of UAS International Trip Support client’s request, according to set SOP i.e. within 05-10 minutes.
  • Ensured to carry out read back procedures as well as to update client with new procedures and government regulations e.g. crew , passenger entry; latest NOTAMs and airport restrictions (Airway, FIR, Airport), aircraft or operator banned list etc.
  • Ensured, operations specialist to file request correctly to appropriate vendor or authority based on their set format and to provide all information (flight, passengers, cargo, ATS route, receiving party details, documents etc.) based in their requirement.
  • Ensured, operations specialist to follow up pending services or approval with appropriate vendor / authority and keep client updated with progress.
  • Ensured, a regular arrangement of training program as well as discussion for detailed understanding of handling the State flights, Military flights, Commercial Aviation (Cargo & passengers) and General Aviation, which covers following key areas.
  • Client’s requirement in particular.
  • Focused on staff’s approach to handle request and ensure timely follow up and services delivery.
  • Familiarized him/herself with Airport manuals to handle aircraft, crew, passengers, cargo and General Aviation flights.
  • Familiarized with overflight permits, landing permits, PPR, slots requirement globally.
  • Organized basic material to familiarize operations staff with technical and airport operations software (FIDs, Departure Control System (DCS), Baggage Reconciliation System (BRS), Weight and Balance. Advance Passenger Information System- APIS (electronic via DCS or through carrier portal submission), post flight departure messages of commercial passenger flights and cargo messages transmission through Automated Commercial Environment (ACE) or through ACE Secure Data Portal (ACE Portal).
  • Enhanced customer satisfaction through the implementation of service improvement initiatives and quality control measures.

Customer Service & Ground handling Supervisor

Sharjah Aviation Services
04.2008 - 02.2011
  • In my role Customer services Supervisor (April 2008 - February 2017), responsible for the management of daily shift at Sharjah International Airport to carry out smooth and on time flight operations with coordination with internal departments like passengers handling, baggage handling, ramp handling, cargo terminal, crew control, operations control and external stakeholders i.e. airlines representative.
  • Managed staff allocation in shift, to make sure that each area i.e. transfer desk, check-in counters, hand baggage collection, blue 3 (airside and landside), boarding gates are being properly manned, according to airport operations and airlines requirement.
  • Arranged a briefing session with staff to discuss their duties based on allocations, special requirement of airlines (in case any) and be reminded that shift goal is to achieve 100% OTP.
  • Resolved issues prior opening check-in counters like flight activation in departure control system (DCS), passengers name list (PNL), addition or deletion list (ADL), special note / remarks for passengers services. Ensured that airline representative and duty manger is well brief too.
  • Ensured, check-in (at counters, transfer desk) and boarding should be closed on time and flight data has to share with Turnaround Coordinator (TCO), cargo operation, baggage supervisor, ramp supervisor etc. based on set Standard Operational Procedures (SOP)
  • Worked under time constraints to ensure the safe on time departure of flights, and that the service delivery targets and schedules are consistently met within the boundaries of safety and regulatory requirements.
  • Resolved complaints and answers questions of passengers under denied passenger situation and issues concerning check-in, boarding, visa, baggage allowance, flight delayed or cancel etc.
  • Prepared shift report, always passed recommendations to duty manager for the improvement of services delivery and procedures.
  • 2 years 11 months

Education

Bachelor's Degree - Biochemistry

Institute of Administrative Sciences, University of the Punjab
01.2003

Associate's Degree - Biology/Biological Sciences, General

Government College Rawalpindi
01.1998

Science, Mathematics and Computer Science

Government High School Murree
01.1996

Skills

  • International Flight Operations
  • Problem-solving
  • Team leadership
  • Operations management
  • Operational efficiency
  • Decision-making
  • Staff training
  • Management
  • Employee motivation
  • Goal setting
  • Client relationships

Accomplishments

  • Promoted to Operation Manager after 10 years with the company.
  • Achieved 100% by introducing Performance Evaluation, Operations Check list, Stations Audit, Country profile update for permitting, handling services.
  • Used Microsoft Excel / VBA to develop tracking, data spreadsheets.
  • Supervised team of 16 staff members.
  • Achieved 100% by completing Cargo missions (Royal Cars, Medical Equipment’s, Relief cargo etc), passengers flight (VIP, Charter, Repartition, season non schedule and schedule flight), Ad-hoc & block permits globally with accuracy and efficiency.

Certification

  • Document Security and Fraud at Sharjah International Airport
  • Certified for Airport Customer Service & Flight Handling Procedures from skyline university college Sharjah
  • IATA Dangerous Goods - CAT 10 (In accordance with the requirment of IATA DGR Training Curricula)
  • Emergency Exercise - Airport Operations

Timeline

Operations Manager

UAS International Trip Support
07.2021 - Current

Quality Control Manager

UAS International Trip Support
02.2017 - 06.2021

Senior Operations Specialist

UAS International Trip Support
03.2011 - 01.2017

Customer Service & Ground handling Supervisor

Sharjah Aviation Services
04.2008 - 02.2011

Associate's Degree - Biology/Biological Sciences, General

Government College Rawalpindi

Science, Mathematics and Computer Science

Government High School Murree

Bachelor's Degree - Biochemistry

Institute of Administrative Sciences, University of the Punjab

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