Tair Idirissov

• Managed phone calls, resulting in effective communication flow within the company.
• Maintained guest satisfaction by providing prompt and personalised service.
• Conducted thorough inspection of rooms before arrival in terms of amenities, ensuring readiness for occupancy.
• Provided concierge services, facilitating a hassle-free holiday for guests.
• Facilitated seamless check-in and checkout processes, reducing guest stress.
• Managed special requests, resulting in enhanced guest experience.
• Demonstrated knowledge of local attractions and restaurants to enhance guest visits.
• Ensured guest comfort with prompt attention to their needs and requests.
• Processed payments accurately, guaranteeing smooth transactions for guests.

Worked in 2 restaurants within the hotel, Garden Terrace - PanAsian Cuisine and Sino Scene - Chinese cuisine. Greeted customers and offered restaurant or cafe menus, answering questions about menu offerings, processes food and drink orders, carried food and drinks from kitchen to tables, and prepared bills and process payments.

Welcomed each new arrival pleasantly and confirmed reservation and identification. Collected room deposits, fees and payments. Collaborated with team members to handle guest requirements from check-in through check-out. Resolved service-related problems and documented actions in the system, checked lobby and common areas near front desk for cleanliness multiple times per shift. Contacted housekeeping staff and maintenance staff department to resolve issues with guest rooms.