Taj Najdi
Senior Costumer service And P.T
Dubai,DU
Summary
Dubai, UAE
PROFESSIONAL SUMMARY
A highly motivated and results-oriented professional with over 8 years of experience in sales, customer services,
and the hospitality industry. Expertise in building and nurturing long-lasting client relationships, managing key
accounts, and consistently delivering exceptional customer service. Proficient in communication, problem-
solving, and thriving in fast-paced environments. Eager to apply my skills in client relationship management,
sales, and customer service to a dynamic role that fosters professional growth and continued development of
new competencies.
Overview
8
8
years of professional experience
1
1
Certification
1
1
Arabic , English, Spanish
Work History
Call Centre
SAAS Properties
01.2025 - Current
- Maintaining strong relationships with high-value clients, ensuring exceptional service and satisfaction
- Managing client concerns and queries in a timely and professional manner
- Utilizing Sales Force system for customer data tracking and administrative tasks
- Promoting and informing about the brand and products through various channels, including email and phone
- Collaborating with the sales team and other departments to ensure seamless customer service and operational efficiency
- Key Achievements:
- Consistently providing customer satisfaction with the information and product knowledge.
Client Relationship Manager/Sales, Guest Services Representative
DAMAC Properties, EMAAR
03.2022 - 07.2024
- Cultivated and maintained strong relationships with high-value clients, ensuring exceptional service and satisfaction
- Effectively managed client concerns and resolved issues in a timely and professional manner
- Utilized CRM systems for business reviews, customer data tracking, and administrative tasks
- Led efforts in achieving sales targets by identifying customer needs and offering suitable property solutions
- Promoted the brand and products through various channels, including email, phone, social media, and in-person engagements
- Collaborated with the sales team and other departments to ensure seamless customer service and operational efficiency
- Key Achievements:
- Consistently exceeded sales targets, contributing to the company’s growth and client retention
- Played a key role in streamlining the sales process and improving customer engagement strategies
- At The Top – Burj Khalifa by
02.2021 - 02.2022
- Delivered outstanding guest service in a high-demand, fast-paced environment
- Managed bookings and ticketing using the ORACLE software system, ensuring smooth customer experiences
- Worked both independently and within a team, consistently achieving performance goals and maintaining a positive attitude under pressure
- Key Achievements:
- Recognized for exceptional problem-solving skills and the ability to adapt quickly to changing circumstances.
Protocol Officer
EXPO, UAE Pavilion
01.2020
08.2020 - 02.2021
- Trained in and adhered to MOPA (Ministry of Presidential Affairs) protocol guidelines to ensure the highest standards of guest service
- Managed VIP guest services, including guided tours, crowd control, and facilitating smooth pavilion operations
- Responded to customer inquiries, resolved complaints, and provided solutions under pressure
- Ensured compliance with safety regulations and evacuation protocols as a certified first responder
- Key Achievements:
- Contributed to maintaining Expo 2020's reputation for exceptional service and hospitality.
Client Advisor
Dolce & Gabbana
03.2017 - 04.2020
- Delivered tailored consultations and personalized services to high-net-worth clients
- Provided in-depth product knowledge to guide clients in making informed purchasing decisions
- Contributed to store sales targets by promoting product lines through cross-selling and upselling strategies
- Coordinated with management to execute store promotions and ensure seamless operations
- Managed client queries and complaints, ensuring satisfaction and fostering long-term client relationships
- Key Achievements:
- Consistently achieved sales goals while enhancing customer loyalty and satisfaction
- Played a key role in implementing new customer service initiatives within the store.
Education
Bachelor’s Degree - Business Administration
July 2014
Professional Diploma - Human Resource Management
Professional Diploma - Sales & Marketing
Professional Diploma - Microsoft Office
Secondary High School Certificate - undefined
Skills
- SKILLS & COMPETENCIES
- Sales & Client Relationship Management
- Communication: Excellent verbal, written, and presentation skills in multiple languages
- Customer Service
- Problem-Solving
- Adaptability
- Advanced knowledge of
- Microsoft Office Suite, CRM systems, ORACLE, and other industry-
- Specific software
- Team Collaboration & Leadership: Able to work effectively both independently and within
- Teams to achieve common goals
- Multi Tasker
- CERTIFICATES
- Professional Diploma – Human Resources Management (15th
- July – 04th
Call handling
Customer service
Problem-solving skills
Call center customer service
Resolving issues
Customer communications
Inbound phone calls
Cash handling
Verbal and written communication
Answering questions
Customer support
Communicating with clients
Gathering information
Data entry
Product knowledge
Customer service optimization
Customer relationship management
Call control
Complaint resolution
Calm disposition
FLUENT IN [LANGUAGE]
Performance improvement
Call center operations
Sales expertise
[Language] fluency
Sales closing
Certification
November 2013)
National Academy Information System
Fire and Safety Fundamentals, Expo 202-20th
September 2021
Security Event Training Course – 23d January 2018
Coch and Personal Trainer
Work Preference
Work Type
Full TimePart TimeImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionTimeline
Call Centre - SAAS Properties
01.2025 - Current
Client Relationship Manager/Sales, Guest Services Representative - DAMAC Properties, EMAAR
03.2022 - 07.2024
-
02.2021 - 02.2022
-
08.2020 - 02.2021
Protocol Officer - EXPO, UAE Pavilion
01.2020
Client Advisor - Dolce & Gabbana
03.2017 - 04.2020
London Academy of Management Studies - Bachelor’s Degree, Business Administration
- Professional Diploma, Human Resource Management
- Professional Diploma, Sales & Marketing
- Professional Diploma, Microsoft Office
- Secondary High School Certificate,
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