TAJ ELSIR AHMED
Bur Dubai,Dubai
Summary
Communicative Customer Service Executive experienced in solving problems and building great client rapport. Achieves high-volume call targets with dynamic and diligent approach. Enthusiastic team player and customer advocate.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Customer Service Executive
Hexaware technology
Dubai , UAE
02.2023 - Current
- Provide expert advice and guidance to clients seeking to relocate to other countries
- Assist clients with the preparation and submission of visa applications.
- including reviewing and ensuring all necessary documents are submitted accurately and on time.
- Maintain up-to-date knowledge of immigration laws, regulations and policies in various countries.
- Build and maintain strong relationships with clients and stakeholders, including government agencies, to ensure smooth and timely processing of applications.
- Provide excellent customer service to clients throughout the entire process, including addressing any concerns or issues that may arise.
Customer Service Executive
Burjeel Medical City
Abu Dhabi , UAE
01.2022 - 11.2022
- Schedules appointment of patient to their desired doctors.
- Provides concrete hospital direction and location to the callers.
- Set as a directory to the hospital staff and patients, by giving the number and exact location of the person or doctor they are intended to visit.
- Perform other applicable task and duties assign within the realm of his/her knowledge, skills and ability.
- Maintain the high standard of telephone etiquettes when answering calls.
- Receive calls requiring medical care, and provide the information needed.
- Responds quickly and accurately to disaster and emergency situations as required, remaining calm.
- Interrupt a busy line if there is an emergency.
Customer Service Officer
Sudanese Rural Development Company
Al Damar , Sudan
05.2018 - 03.2020
- Responded to customer queries and provided excellent customer service.
- Answered and re-directed calls for swift resolution.
- Responded to and summarised customer complaints and feedback.
- Provided professional and helpful support to new and existing clients.
- Registered customer information to maintain accurate records.
- Engaged in team-building activities to build rapport with staff.
- Resolved problems, improved operations and provided exceptional service.
Customer Service Representative
Agricultural Bank of Sudan
Atbara , Sudan
03.2016 - 10.2016
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with varying questions using product knowledge and service expertise.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
Education
Diploma - Business Administration and finance
University Of Bahri
Khartoum 10.2011 - 12.2014
Skills
- Expert in MS Office
- Microsoft Excel database management
- Query management
- Executive support
- Client engagement
- Sales support
- Client retention strategies
- Data management
- problem solving
- Effective communication skills
- leadership
- Data analysis
- Integrative negotiation
Languages
Arabic
Native
English
Advanced
Certification
- International Computer Driving License Certificate.
- Human Resource Management Certificate.
- Career Success Certificate.
- Strategic Planning Certificate.
- Self Management Certificate.
- Analytical Thinking Certificate.
- Banking awareness rising and managing and development of small projects Certificate.
- PC Driving Certificate.
Objectives
Looking for a position where I could provide high standard work. To advance in my career, gaining knowledge and managerial skills to fulfill clients needs to meet their highest level of satisfaction.
Timeline
Customer Service Executive
Hexaware technology
02.2023 - Current
Customer Service Executive
Burjeel Medical City
01.2022 - 11.2022
Customer Service Officer
Sudanese Rural Development Company
05.2018 - 03.2020
Customer Service Representative
Agricultural Bank of Sudan
03.2016 - 10.2016
Diploma - Business Administration and finance
University Of Bahri
10.2011 - 12.2014
- International Computer Driving License Certificate.
- Human Resource Management Certificate.
- Career Success Certificate.
- Strategic Planning Certificate.
- Self Management Certificate.
- Analytical Thinking Certificate.
- Banking awareness rising and managing and development of small projects Certificate.
- PC Driving Certificate.
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