Takhmina Usubalieva

• Wrote and edited articles for internal memos and newsletter contributing towards a well-informed workforce
• Managed internal social media platforms, enhancing online visibility and reputation
• Regularly communicated with stakeholders keeping them abreast of important updates
• Worked alongside internal and external teams to create strategic multi-channel communication plans
• Event planning and organizing

• Overall in charge of safety, security, service delivery, guests' experience, and crew performance: economy class on widebody, entire cabin on narrow body
• Conducted pre-flight and in flight team briefings, assess operating cabin crew safety and security awareness and flight preparations
• Evaluate, assess and supervise cabin crew performance, feedbacks, crew coaching; act as point of communication between performance management and crew
• Handle flight-related documentation, sign off for aircraft cleaning and catering, receiving reports from cabin crew and ground staff
• Ensured aircraft safe state; proper handover the aircraft
• Act as a point of communication between flight deck, ground staff, engineers and crew
• Successfully handled safety and security, medical related incidents in coordination with company and GCAA procedures, followed by detail incident reports submission: in-flight service incidents, CSR/HSR; handling of audits findings report.
• Ensure operating procedures, safety protocols and service standards are adhered to and followed at all times
• Greet passengers at entrance, verified boarding passes and direct them to their seats
• Handle special category passengers: INAD, MEDA, DEPA/DEPU etc.
• Ensured appropriate and consummate self state, to deliver "lead-by-example" work attitude
• Act as Senior Cabin Crew Member/Cabin Manager on narrow body, assume SCCM duties in case of SCCM incapacitation on wide body

• Delivered Premium Class service to the guests, fine dining experience, individual order taking and personalized delivery, turn-down and wake-up service
• Operated as deputy of Economy class team on narrow body aircraft: in charge of safety, security, first aid and guests' experience
• Ensured Safety and Security standards, company regulations is followed and adhered to at all times
• Followed Flight Deck serving protocol, cruise checks
• Coached junior colleagues in Economy and Business class, on service and safety procedures
• Offered wine and food pairing, often getting positive feedbacks from high profiled guests
• Handled catering count, special requests, premium class galley operation

• Delivered Economy class service, assisted in Premium class cabins within the company standards and guests requirements
• Conducted pre-flight aircraft checks, verifying placement and proper working order to maintain the highest levels of on-board safety and security
• Ensured to follow company's Standard Operating Procedures
• Handled any other on ground and in-flight incidents, medical emergencies and security related incidents when essential; provided first aid to passengers and crew; operated safety equipment within GCAA and Etihad Airways company's standard.
• Successfully passed relevant training in safety, security, dangerous goods etc on the initial and recurrent basis and licensed for Airbus A350, A320 series and Boeing 777-300, Boeing 787-9, 787-10 Dreamliner series
• Operated solo on Mini-freighter and other cargo flights, handled relevant paperwork, signed off for Cargo and Aircraft related documents, ensuring successful and safe flight operation
• Received catering count for crew and guests and ensured aircraft cleanness for every flight operated

• Provided personalized and luxurious 5-star experience to Qatar Airways customers to create memorable flying experience, answered questions regarding in-flight menu selections, served food and beverages within the company standards
• Customer complains handling, in-flight service, ground duties, following up with customers to ensure their satisfaction and exceeding customer expectations
• Worked closely with special category passengers offering them extra care and attention
• Ensured IATA, ICAO, QCAA safety and security protocol followed at all times, provided first aid to passengers and crew members, handled any other in-flight emergencies when essential, operated safety equipment
• Successfully passed all relevant training and licensed for Airbus A350, A320,321,319; A330,340; Boeing 777-200,777-300, Boeing 787-800 Dreamliner

Successfully passed training in following departments:

• Front Office
• Premium Lounge
• Reservations
• Fitness and Recreation
• Food and Beverage
• Housekeeping

• Governed fine dining area
• Organized VIP Events, Special Theme Parties, City Events
• Completed administrative tasks, workload distribution, manpower, scheduling, reception functions, greeted customers
• Worked closely with reports(number of covers, cancellations etc)
• Assisted customers with table, wine and food selection in high-end establishment in order to create remarkable experience, ensuring customers surpass their expectations