Summary
Overview
Work history
Education
Skills
Certification
References
Timeline
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Takhmina Usubalieva

Takhmina Usubalieva

Abu Dhabi,UAE

Summary

Performance-oriented professional with 11 years of experience in Aviation industries with Hotel Management and Tourism background, currently pursuing a degree in Human Resources. Excellent inter-personal, organizational, multilingual, leadership and communication skills, ability to coach and mentor, work under pressure, as part of a team and individually.

Overview

13
13
years of professional experience
1
1
Certification

Work history

Cabin Senior

Etihad Airways
Abu Dhabi, United Arab Emirates
03.2024 - Current
  • Successfully accomplished training required
  • Carry out pre flight and in flight team briefings, assess operating cabin crew safety and security awareness and flight preparations
  • Handle documentation, sign off for aircraft cleaning and catering, receiving reports and from cabin crew and ground staff
  • Ensured aircraft safe state and proper handover the aircraft
  • Act as a point of communication between flight deck, ground staff, engineers and crew
  • Successfully handled safety and security, medical related incidents in coordination with company and GCAA procedures, followed by detail incident reports submission
  • Evaluate and supervise cabin crew performance, crew coaching and act as point of communication between performance management and crew
  • Ensure operating procedures, safety protocols and service standards are adhered to and followed at all times
  • Greet passengers at entrance, verified boarding passes and direct them to their seats
  • Handle special needs of children, elderly and individuals with disabilities, guest complains and service recovery
  • Ensured appropriate and consummate self state, to deliver "lead-by-example" work attitude


Premium Class Cabin Crew

Etihad Airways
Abu Dhabi, UAE
07.2022 - 03.2024
  • Delivered Premium Class service to the guests, fine dining experience, individual order taking and personalized delivery, turn-down and wake-up service
  • Operated as deputy of Economy class team on narrow body aircraft
  • Ensured Safety and Security standards, company regulations is followed and adhered to at all times
  • Followed Flight Deck serving protocol, cruise checks
  • Coached junior colleagues in Economy and Business class, on service and safety procedures
  • Offered wine and food pairing, often getting positive feedbacks from high profiled guests
  • Handled catering count, special requests, premium class galley operation



Cabin Crew Economy Class

Etihad Airways
Abu Dhabi, UAE
01.2017 - 07.2022
  • Delivered Economy class service, assisted in Premium class cabins within the company standards and guests requirements
  • Conducted pre-flight aircraft checks, verifying placement and proper working order to maintain the highest levels of on-board safety and security
  • Ensured to follow company's Standard Operating Procedures
  • Handled any other on ground and in-flight incidents, medical emergencies and security related incidents when essential; provided first aid to passengers and crew; operated safety equipment within GCAA and Etihad Airways company's standard.
  • Successfully passed relevant training in safety, security, dangerous goods etc on the initial and recurrent basis and licensed for Airbus A350, A320 series and Boeing 777-300, Boeing 787-9, 787-10 Dreamliner series
  • Operated solo on Mini-freighter and other cargo flights, handled relevant paperwork, signed off for Cargo and Aircraft related documents, ensuring successful and safe flight operation
  • Received catering count for crew and guests and ensured aircraft cleanness for every flight operated


Cabin Crew

Qatar Airways
Doha, Qatar
12.2014 - 01.2017


  • Provided personalized and luxurious 5-star experience to Qatar Airways customers to create memorable flying experience, answered questions regarding in-flight menu selections, served food and beverages within the company standards
  • Customer complains handling, in-flight service, ground duties, following up with customers to ensure their satisfaction and exceeding customer expectations
  • Worked closely with special category passengers offering them extra care and attention
  • Ensured IATA, ICAO, QCAA safety and security protocol followed at all times, provided first aid to passengers and crew members, handled any other in-flight emergencies when essential, operated safety equipment
  • Successfully passed all relevant training and licensed for Airbus A350, A320,321,319; A330,340; Boeing 777-200,777-300, Boeing 787-800 Dreamliner

Internship

STARWOOD “Sheraton Jumeirah Beach Resort"
Dubai, UAE
05.2014 - 07.2014

Successfully passed training in following departments:

  • Front Office
  • Premium Lounge
  • Reservations
  • Fitness and Recreation
  • Food and Beverage
  • Housekeeping

Hostess/Reservation

“La Société” By Ink Entertainment, Hotel Loews Vogue
Montreal, Canada
08.2012 - 04.2014
  • Governed fine dining area
  • Organized VIP Events, Special Theme Parties, City Events
  • Completed administrative tasks, workload distribution, manpower, scheduling, reception functions, greeted customers
  • Worked closely with reports(number of covers, cancellations etc)
  • Assisted customers with table, wine and food selection in high-end establishment in order to create remarkable experience, ensuring customers surpass their expectations



Education

Bachelor of Arts - Business Management Human Recourses

Arden University
Coventry, United Kingdom
04.2022 -

Diploma of Higher Education - Hotel Management and Tourism

Lasalle College
Montreal, Canada
07.2014

Skills

  • English, Russian -fluent, Basic French
  • Knowledge in field of Aviation and Flight Operations
  • Crew legalities, pre and post flight briefings, in-flight incident reporting
  • Manpower planning and workload distribution
  • MS Office: Excel, Power Point etc; G Suite, Power BI, Computer Literate
  • Data entry, reporting, documentation
  • Ability to maintain non-disclosure, security sensitive information
  • Administrative skills
  • Time management, on-time-performance
  • Team player and ability to work individually
  • Strong communication and problem solving skills
  • Tactful, highly experienced in working among international community
  • Leadership and Conflict Resolution
  • Attention to details, dynamic and dedicated
  • Organized and punctual
  • Ability to work at night hours, shifts, under pressure
  • Self-motivated
  • Premium/VIP service trained

Certification

A350, Boeing 777-300, 787-9/10, A320/21 Cabin Crew License

Etihad Airways VIP service training

Etihad Airways Leadership Training

Etihad Airways Premium Class training

Special Assistant Team certified (SAT)

Qatar Airways Customer Experience Department "Service Excellence Program and SEP",

Qatar Airways Customer Experience Department "Customer First Workshop"

Etihad Airways Academy "Cabin Crew Initial Training"

References

Hani Samuel – Professor at College Lasalle, International School of Hotel Management and Tourism, Montreal, Canada

Email: samuel.hani@yahoo.ca

Tel: +15142657787

Tina Faouaz – General Manager at Restaurant “La Societe”, Hotel Loews “Vogue” Montreal, Canada

Email: tina@lasociete.ca

Tel: +15142421600

Catherine Constantino – HR training manager at Starwood “Sheraton Jumeirah Beach Resort” Dubai, UAE

Email: catherine.constantino@sheraton.com

Tel: +971505576885

Timeline

Cabin Senior

Etihad Airways
03.2024 - Current

Premium Class Cabin Crew

Etihad Airways
07.2022 - 03.2024

Bachelor of Arts - Business Management Human Recourses

Arden University
04.2022 -

Cabin Crew Economy Class

Etihad Airways
01.2017 - 07.2022

Cabin Crew

Qatar Airways
12.2014 - 01.2017

Internship

STARWOOD “Sheraton Jumeirah Beach Resort"
05.2014 - 07.2014

Hostess/Reservation

“La Société” By Ink Entertainment, Hotel Loews Vogue
08.2012 - 04.2014

Diploma of Higher Education - Hotel Management and Tourism

Lasalle College
Takhmina Usubalieva