Motivated professional with a passion for excelling in a dynamic work environment. Skilled in leveraging experience to promote personal and professional growth, while embracing diversity. Detail-oriented and hands-on, dedicated to achieving excellence and adaptability in various settings. Strong team player with a keen eye for business opportunities and strategic partnerships, driving growth and success through swift integration and effective communication.
Company Overview: TMRC FB is a financial consulting and mortgage brokerage firm offering tailored financial solutions to individual and corporate clients.
Engaged with prospective clients through strategic outreach and diligent follow-ups to advocate for mortgage and financial products.
Conducted comprehensive needs assessments to align clients with appropriate loan packages and financial solutions.
Cultivated and sustained relationships with clients, real estate agents, and lenders to facilitate seamless loan processing and enhance customer satisfaction.
Informed clients regarding mortgage terminology, eligibility criteria, documentation requirements, and financial procedures in a clear and professional manner.
Collected and validated client documentation while coordinating with the back office for efficient processing.
Surpassed weekly and monthly sales objectives through proactive lead conversion and sophisticated upselling strategies.
Maintained meticulous records of client interactions and deal progression utilizing CRM systems.
Contributed to the development and dissemination of marketing content to promote mortgage offerings across digital platforms.
Accomplishments:
- Cultivated strategic alliances with prominent industry leaders, fostering reciprocal growth and expansion.
These collaborations not only enhance our competitive edge but also drive innovation and accelerate market penetration.
By leveraging the strengths of our partners, we have been able to deliver unparalleled value to our clients while simultaneously establishing a robust network that supports sustainable development in a rapidly evolving landscape.
- Contributed to a significant enhancement in client conversion rates through tailored financial consultations.
-Acclaimed for exceptional communication proficiency and a talent for demystifying complex financial instruments.
Managed needs of more than 30 customers at once using strong prioritization and multitasking abilities.
Interior Designer and Graphics Intern
Ockford Kitchens
12.2023 - 06.2024
Worked at Ockford Kitchens as an in-house interior designer and graphic designer.
Articulate client design objectives, a pivotal initial step in cultivating client-company relationships and fostering trust.
Remain abreast of market trends, encompassing both design and software innovations, while coordinating with external printing firms to ensure adherence to deadlines.
Achievements:
Enhanced the client research database by up to 15%, with numerous clients significantly increasing their volume of purchases for designs.
Introduced new design software to the company. In addition, I played a crucial role in collaborating with the marketing team to devise compelling presentations that effectively communicated design concepts to clients. This collaborative effort not only facilitated client approval but also elevated the overall perception of our design capabilities.
I also took the initiative to conduct workshops and training sessions for team members, ensuring that the latest design techniques and software functionalities were seamlessly integrated into our workflow. This commitment to professional development not only sharpened our team's skills but also instilled a culture of creativity and innovation within the company.
Furthermore, I actively sought feedback from clients post-project completion to refine our services and address any concerns. This proactive approach not only solidified client satisfaction but also contributed to a robust referral network, thereby expanding our client base.
Through dedication to excellence and a passion for design, I have successfully contributed to the growth and reputation of Ockford Kitchens, ensuring our position as a leader in the industry.
Graphic Designer
Harricks PBc
01.2023 - 12.2023
Served as an intern at Harricks Publications in the capacity of a Graphic Designer.
Collaborated closely with the Senior Graphic Designer to grasp the intricacies of real-world design principles.
Observed and assisted sales managers during client negotiations and deal-making processes.
Provided support to the Senior Graphic Designer and sales personnel as required.
Achievements:
- Became the first intern to deliver a viable design merely two weeks after commencing my tenure, which was successfully sold to one of the top ten schools in the province.
-Personalized the design process by conducting thorough research on our clients, thereby enhancing sales, expanding customer base, and fostering brand loyalty by 5%.
-This strategic approach not only optimized our offerings to align with customer preferences but also cultivated a deeper emotional connection between the brand and its audience. By leveraging advanced data analytics and consumer insights, we were able to anticipate market trends and tailor our services accordingly. As a result, our reputation as a client-centric organization was significantly bolstered, further driving growth and engagement within our target demographic. The sustained emphasis on understanding client needs positions us to not only meet but exceed expectations, ensuring long-term success and resilience in a competitive landscape
Education
Certicate - Inbound Sales
Certicate - Fundamentals of Selling Techniques
Bachelor of Science - Creative Arts and Industrial Design
Zimbabwe, Chinhoyi
03.2025
Skills
Communication: Exceptional verbal and written proficiency
Time Management: Skillful in prioritizing tasks and adhering to deadlines
Attention to Detail: Committed to ensuring precision in all undertakings
Multitasking: Capable of managing multiple responsibilities with efficacy
Team Collaboration: Proficient in collaborating with others to achieve collective objectives
Adaptability: Demonstrates flexibility in undertaking diverse tasks and roles
Organization: Expert in efficiently orchestrating tasks, schedules, and office operations
Problem-Solving: Adept at swiftly identifying and resolving challenges
Customer Focus: Attuned to understanding and addressing customer needs with empathy
Technical Proficiency: Well-versed in Microsoft Word, Microsoft Office Suite, Microsoft Excel, Adobe Photoshop, Illustrator, InDesign, ArtiCad, AutoCad, Sketchup, CorelDRAW, and ArchiCad
Languages
Shona and English
Occupational Field
Creative Sales and Marketing with Design Expertise