TALAAT REFAAT
Ras Al Khaimah
Summary
Motivated law graduate from City University of Ajman with a Bachelor of Law (LL.B) and a GPA of 3.17. Demonstrates strong research, analytical, and communication skills, with a keen interest in all areas of law. Experienced in providing exceptional customer service within the healthcare sector at Emirates Health Services, where I have received multiple awards for outstanding work and contributions during challenging periods, including the COVID-19 pandemic. Eager to leverage my academic knowledge and practical experience to make a positive impact in a dynamic legal environment.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Emirates Health Services
04.2019 - Current
- Providing support and assistance to patients and visitors via phone and various communication channels
- Responding to patient inquiries regarding medical services, appointments, and procedures
- Addressing patient complaints and following up to ensure satisfaction with services provided
- Providing accurate information about doctors, specialties, and services available at the hospital
- Assisting patients with registration and payment procedures, guiding them through various processes
- Collaborating with medical and administrative teams to ensure a high level of patient satisfaction
- Updating records and data in the system to ensure accuracy and efficiency
- Organizing events and promotional activities to raise awareness of available healthcare services
- Preparing statistics for clinic patients to analyze data and improve services
- Coordinating with other departments to follow up on procedures and ensure integrated service delivery
Call Center Operator
Emirates Health Services
06.2017 - 04.2019
- Answering incoming calls from patients and clients, providing necessary assistance
- Responding to patient inquiries about medical services, appointments, and doctors
- Scheduling patient appointments and ensuring the system is updated regularly
- Recording patient information and call details in the system for accuracy and efficiency
- Providing accurate information regarding treatments and services available at the hospital
- Following up on patient complaints and feedback, working to resolve issues promptly and effectively
- Collaborating with medical and administrative teams to ensure high-quality service delivery
- Preparing periodic reports on call center activities and incoming calls
Training
House Of Justice Ajman
09.2023 - 01.2024
- Enhancing Legal Skills: Participating in training courses and workshops to enhance legal knowledge and professional skills.
- Conducting Legal Research: Researching relevant laws and regulations related to ongoing cases and analyzing case precedents.
- Attending Sessions: Participating in trial sessions, listening to legal arguments, and taking notes on proceedings.
- Writing Legal Memos: Assisting in drafting legal memos and reports related to cases.
- Providing Administrative Support: Assisting in organizing files and managing data and reports.
Education
Bachelor of Law (LL.B) -
City University of Ajman
AJMAN09.2024
High School Diploma -
Almanar Private School
Ras Al Khaimah06.2016
Skills
- Research and Analytical Skills
- Communication Skills
- Problem-Solving
- Time Management
- Customer Service
- Administrative Assistance
- Call center experience
- Legal writing
- Microsoft Office
- Document drafting
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Awards
- Certificate of Appreciation for Enhancing Patient Experience in the Hospital, EHS, 05/01/24
- Certificate of Appreciation for Highest Transaction Registration Rate in a Month, EHS, 10/01/22
- Certificate of Appreciation for Outstanding Efforts During the COVID19 Pandemic, EHS, 12/01/20
- Certificate of Appreciation for Outstanding Work Efforts, EHS, 03/01/19
- Certificate of Appreciation for Outstanding Work Efforts, EHS, 11/01/17
Timeline
Training
House Of Justice Ajman
09.2023 - 01.2024
Customer Service Representative
Emirates Health Services
04.2019 - Current
Call Center Operator
Emirates Health Services
06.2017 - 04.2019
Bachelor of Law (LL.B) -
City University of Ajman
High School Diploma -
Almanar Private School
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