TALHA BUTT
DUBAI
Summary
Professional rider with proven track record in efficient and timely delivery services. Strong focus on teamwork and adapting to changing needs, ensuring reliability and high performance. Skilled in navigation, customer service, and handling various delivery vehicles. Known for punctuality, safety, and exceptional problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Delivery Rider
TALABAT
12.2024 - Current
- Performed routine maintenance checks on the vehicle to ensure optimal performance during deliveries.
- Increased positive feedback from customers by providing exceptional service during pickups and dropoffs.
- Adapted quickly to changes in delivery schedules or routes due to unforeseen circumstances, minimizing delays.
- Navigated through diverse weather conditions safely, adhering to all traffic regulations for a smooth delivery experience.
- Streamlined order processing by verifying details with dispatchers before initiating deliveries.
- Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
- Completed on-time deliveries by choosing best and most efficient routes.
- Verified accuracy of all deliveries against order forms.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Bike Rider
DELIVEROO
09.2023 - 07.2024
- Balanced multiple competing priorities effectively under pressure, ensuring punctual deliveries even during peak hours or challenging circumstances.
- Ensured accurate payment collection from customers while maintaining professional demeanor and attentive service.
- Performed regular bike maintenance checks to ensure safety, reliability, and optimal performance during rides.
- Improved customer satisfaction by providing timely and efficient delivery services.
- Built rapport with clients by consistently delivering orders in a prompt and courteous manner.
- Utilized GPS technology to optimize routes, leading to reduced travel time and fuel consumption.
- Streamlined processes by organizing delivery bags efficiently according to priority or route sequence before each trip.
- Handled food items carefully during transportation, preserving quality and presentation upon arrival at the destination.
BIke Delivery/Supervisor
MEDICLINIC
09.2022 - 10.2023
- Implemented safety protocols for drivers, resulting in a decrease in accidents and injuries.
- Maintained accurate logs of deliveries and trips, proving details to manager at end of shifts.
- Analyzed metrics for service requests and incidents to identify problem trends and adjust training of staff.
- Reduced late deliveries by closely monitoring driver schedules and adjusting routes as needed.
- Coordinated consistent on-time deliveries of damage-free goods.
- Built a cohesive delivery team capable of handling high-pressure situations effectively while maintaining excellent service standards.
- Mentored new delivery team members, providing guidance on best practices and company policies.
- Collaborated with warehouse staff to coordinate efficient loading and unloading processes.
Delivery Rider Supervisor
JJ KITCHEN
07.2020 - 06.2021
- Performed routine maintenance checks on the vehicle to ensure optimal performance during deliveries.
- Adapted quickly to changes in delivery schedules or routes due to unforeseen circumstances, minimizing delays.
- Streamlined order processing by verifying details with dispatchers before initiating deliveries.
- Handled cash transactions accurately while collecting payments upon delivery completion.
- Resolved customer complaints promptly and professionally, maintaining a positive relationship between the business and its clients.
- Reduced delivery times by effectively planning and optimizing routes based on traffic conditions and distance.
- Completed on-time deliveries by choosing best and most efficient routes.
- Verified accuracy of all deliveries against order forms.
- Improved delivery efficiency by optimizing routes and schedules for drivers.
- Conducted regular performance evaluations for drivers, identifying areas for improvement or additional training as needed.
- Reduced fuel costs through effective route planning and vehicle maintenance strategies.
- Coordinated staff scheduling to ensure optimal coverage during high-demand periods while minimizing overtime expenses.
- Maintained accurate records of vehicle maintenance logs, driver schedules, and delivery documentation.
- Trained new delivery drivers on company policies, safety protocols, and customer service standards.
Bike Courier
IMILE
02.2019 - 06.2020
- Kept detailed records of pick-ups, deliveries, and route information to provide accurate tracking for clients'' packages.
- Provided exceptional customer service at each pick-up location by exhibiting professionalism and politeness, fostering positive relationships with clients.
- Collaborated effectively with fellow bike couriers to share tips, best practices, and route suggestions for improved performance across the team.
- Ensured personal safety through proper use of protective gear such as helmets, reflective vests, and lights while on duty as a bike courier.
- Increased client retention rate by consistently exceeding expectations in delivery speed and quality of service offered.
- Enhanced customer satisfaction with timely and accurate deliveries of packages and documents.
- Resolved issues promptly by communicating effectively with both customers and dispatch team members when complications arose during deliveries.
- Handled sensitive documents securely, ensuring confidentiality and privacy were maintained during transportation.
Education
MECHANICAL
CHRISTIAN TECHNICAL TRAINING CENTER
GUJRAWALA, PAKISTAN01-2018
Skills
- Strong communication skills
- Reliability and punctuality
- Critical thinking
- Professionalism and courtesy
- Vehicle maintenance
- Route planning expertise
- Traffic rules compliance
- Safety awareness training
- Stress management capacity
- Positive attitude
- Safe driving
- Teamwork and collaboration
- Time management skills
Timeline
Delivery Rider
TALABAT
12.2024 - Current
Bike Rider
DELIVEROO
09.2023 - 07.2024
BIke Delivery/Supervisor
MEDICLINIC
09.2022 - 10.2023
Delivery Rider Supervisor
JJ KITCHEN
07.2020 - 06.2021
Bike Courier
IMILE
02.2019 - 06.2020
MECHANICAL
CHRISTIAN TECHNICAL TRAINING CENTER
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