Tamal Guha

Heading Home Box Supply Chain operations in UAE Territory managing the entire Home Box Operations in DWC Distribution Center (80k CBM + Operations) , 600+ employee, Home Delivery Operations, Feeder operations, E Commerce Operations, Budgeting, SLA, Procurement, Negotiations, 70+ Own Fleet, 30+ Outsource Fleet, Cross Border Shipments, Process changes, 3PL Operations, Infra setup, New tools, New tech, Contracts and continuous improvements.

Drive Home Division (Home Centre & Home Box) Supply Chain Excellence projects across GCC Countries & Egypt

• Manager for home delivery operation - Prepared annual budgets with controls to prevent overages and Operations planning for approx. 500 vehicle and 1500+ driver and carpenter operation.
• Transformational Project - Replacing Delivery Management Tool - SPOC for replacing existing delivery management tool which supports complete planning for Furniture Delivery of the Group with an advanced AI and SaaS based tool while maintaining continuity of business.
• Transformational Project - Leading business process reengineering of Home Box UAE DC Operations by streamlining of processes, solving legacy issues, improving stock accuracy and bringing overall cost within agreed frameworks.
• Process designing and streamlining - Designing and implementing SOP for Customer returns, Home Delivery, Warehousing.
• Framing operating model to meet Service Level Agreements (SLA) to ensure Speed to Market.
• Net Promoter Score( NPS) - Improve overall NPS score for Furniture Home Delivery by 15%.
• Training & Grooming Cross-trained existing employees to maximize team agility and performance. Train new team members & build a strong team of upcoming leaders for the organization.

• Manager for total Warehouse operations of 7 verticals of business in Oman (Babyshop, Splash, Lifestyle, Shoe Mart, Shoexpress, Max, Land Mark International, Shoe Mart International).Scheduling and maintaining complete warehousing and delivery for 82 stores with turnover of more than 20 million stock yearly and about 3 Million in hand inventory at any moment. Budgeting and aligning operations driving proven cost benefits.
• SPOC O-Mega DC Transition – Planning and spearheading the largest transition of Oman territory. Planning movement of operations from territory to Centralized Automated DC without effecting business.
• E-Comm Launch Oman - Part of Home Centre E-Comm implementation team for Oman Landmark group.
• Implementing Stretch projects - -
  Re-Zoning - re shuffling and re-aligning complete storage area.
  Common Team - Creating a common team structure from earlier 7 teams and bringing a MP optimization on 20%.
  SPOC for corporate projects - Lean, Digitization, Store Receiving SOP structuring etc.

• In-charge of total Warehouse operations of Splash Fashions and Max Fashion in Oman.
• Scheduling and maintaining complete warehousing for 24 stores with turnover of more than 12 million stock yearly and about 1.6 Million of stock on hand at any time.
• In Charge of complete Non-Home Inbound of RDC Handling over 21 Mil. Stocks per annum across 7 verticals of business.
• Maintaining 13% lower cost per piece and very competitive cost to sales in challenging market.
• In Charge of Key Talent Retention by identification & improvement People Skill & Capability in DC.
• Implementation and stabilization of New Projects
  o Retail Friendly Delivery Feedback, Item Mix Supplier Mismatch, Stock Availability, 7-5 Days Delivery Structure, Implementation of Bulk Picking.

• In-charge of the total Warehouse operations of Splash Fashions & ICONIC in Oman.
• Scheduling and maintaining complete warehousing for 12 stores with turnover of more than 3 million stock yearly
• Implementation and standardization of Lean initiative in RDC
• Implementation and stabilization of New Projects

• Overseeing total Warehouse operations of Splash Fashions In Oman.
• WMS Implementation & Stabilization [ORACLE]
• Voice picking & Put To Light Implementation & Stabilization
• E-Max ERP launch and stabilization

Drive productivity & service improvement projects centrally in Landmark logistics and supply chain functions of home division to positively contribute to margin & customer service.

Key Impactful projects,

• Leading Corporate Supply Chain Operational excellence projects across all territories.
• SPOC for Furniture home delivery operation for Home Box and Home Center. Responsible for approx. 500 vehicle and 1500+ driver and carpenter operation.
• Transformational Project - Replacing Delivery Management Tool - SPOC for replacing existing delivery management tool with a latest SaaS based tool.
• KATA Initiatives - A seasoned KATA practitioner, Implementing KATA principals across total 15 territory operations of Home Centre & Home Box and bring proven improvement in productivity & efficiency across.
• Light Assembly - Clubbing lower assembly products in separate vehicle to improve productivity. Launch and value realization in 15 DC operations.
• LEAN Implementation - Implementing LEAN principals across Home Delivery Operation.
• HDO Digitization – WhatsApp Journey - Launching WhatsApp in Home Delivery customer journey.
• HDO Incentive Scheme - Increasing Home Delivery productivity by redesigning incentive scheme to work more earn more policy.
• Internal Customer Feedback - Improving store delivery through a internal customer feedback process.
• Delivery Management Tool - Making existing tool more user friendly.
• Few more Imp projects - SMS process streamlining, HDO training Deck, CCOD