Cooking
Hi, I’m
Tamarapreye Biayeibo Simeon
Business Consultation And Strategy Planning
There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
years of professional experience
5
years of post-secondary education
2
Certification
4
Languages
Work History
Lead Wise Consultation Portharcourt, Rivers
Business Strategist and Program Coordinator
09.2020 - 11.2021
Job overview
- Gathered, documented and modeled data to assess business trends.
- Conducted research and investigations into Area, Area and Area.
- Produced detailed and relevant reports for use in making business decisions.
- Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
- Developed Type metrics derived from raw company data to track improvements in organizational efficiency.
- Collected, organized and modeled data using Software.
- Strengthened Type storage systems to enhance efficiency and minimize labor requirements.
- Restructured procedures through coordination with compliance director to create and execute projects.
- Created and optimized records management strategies to coordinate and protect information.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
- Evaluated current processes to develop improvement plans.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Recommended Type operational improvements based on tracking and analysis of Type data.
- Worked flexible hours across night, weekend and holiday shifts.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Olamax International Group Dubai , Dubai
Business Strategist and Consultation
07.2022 - 12.2022
Job overview
- Targeted both offline and online consumers by designing multi-pronged, comprehensive marketing strategy.
- Evaluated current processes to develop improvement plans.
- Created and optimized records management strategies to coordinate and protect information.
- Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
- Produced detailed and relevant reports for use in making business decisions.
- Developed Type metrics derived from raw company data to track improvements in organizational efficiency.
- Strengthened Type storage systems to enhance efficiency and minimize labor requirements.
- Gathered, documented and modeled data to assess business trends.
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
- Recommended Type operational improvements based on tracking and analysis of Type data.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Restructured procedures through coordination with compliance director to create and execute projects.
- Conducted research and investigations into Area, Area and Area.
- Helped leaders understand how to effectively manage Function, Function and Function.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Coached business leaders on Area, Area and Area.
FlumenPortharcourt, Rivers
Customer Service Specialist
09.2020 - Current
Job overview
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Assisted customers with opening accounts and signing up for new services.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recorded account information to open new customer accounts.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Updated account information to maintain customer records.
- Recommended products to customers, thoroughly explaining details.
- Processed customer adjustments to maintain financial accounts.
- Collected and analyzed customer information to prepare product or service reports.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Developed customer service improvement initiatives to decrease customer wait times.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Increased efficiency and team productivity by promoting operational best practices.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Maintained and managed customer files and databases.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Recorded product or service failure complaints and notified appropriate departments.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Flumen Enterprise Portharcourt, Rivers
Business Strategist and Program Coordinator
07.2018 - Current
Job overview
- Targeted both offline and online consumers by designing multi-pronged, comprehensive marketing strategy.
- Gathered, documented and modeled data to assess business trends.
- Produced detailed and relevant reports for use in making business decisions.
- Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
- Developed Type metrics derived from raw company data to track improvements in organizational efficiency.
- Strengthened Type storage systems to enhance efficiency and minimize labor requirements.
- Restructured procedures through coordination with compliance director to create and execute projects.
- Created and optimized records management strategies to coordinate and protect information.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Evaluated current processes to develop improvement plans.
- Recommended Type operational improvements based on tracking and analysis of Type data.
- Worked flexible hours across night, weekend and holiday shifts.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Conducted research and investigations into Area, Area and Area.
- Developed team communications and information for meetings.
D'keons BPO Concept Portharcourt, Rivers
Owner and CEO
06.2009 - Current
Job overview
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Introduced new methods, practices and systems to reduce turnaround time.
- Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
- Improved records management systems for leases and contracts to boost renewals timeliness.
- Evaluated suppliers to maintain cost controls and improve operations.
- Aligned branding initiatives and sales strategies with client goals.
- Managed large budgets, collaborating with other departments to eliminate redundancies.
- Optimized team hiring, training and performance.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Trained and motivated employees to perform daily business functions.
- Generated revenues yearly and effectively capitalized on industry growth.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Maintained up-to-date administrative records to monitor operational conditions.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Consulted with customers to assess needs and propose optimal solutions.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Trained and developed team members to build human capital.
- Created and monitored promotional approaches to increase sales and profit levels.
- Established foundational processes for business operations.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.
- Founded and managed Type business, growing revenue to $Amount in first year.
Education
University of Port Harcourt Rivers State Nigeria
Bachelor Of Engineering from Petroleum Engineering
08.2008 - 11.2013
CLI Christian Leadership Institute Spring Lake,Michigan,United States (online Campus
Bachelor In Divinity from Youth Ministry
11.2022 - Current
Skills
Good communication skills
Certification
IT support specialist fundamental, Google Certificate
Interests
Reading
Application Development
Traveling
Singing
Hosting events
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT support specialist fundamental, Google Certificate
01-2023
CLI Christian Leadership Institute
Bachelor In Divinity from Youth Ministry
11.2022 - Current
Business Strategist and Consultation
Olamax International Group
07.2022 - 12.2022
Business Strategist and Program Coordinator
Lead Wise Consultation
09.2020 - 11.2021
Customer Service Specialist
Flumen
09.2020 - Current
Business Strategist and Program Coordinator
Flumen Enterprise
07.2018 - Current
Owner and CEO
D'keons BPO Concept
06.2009 - Current
University of Port Harcourt
Bachelor Of Engineering from Petroleum Engineering
08.2008 - 11.2013
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