Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tameka Brown

Conyers

Summary

Diligent and personable customer service representative with over 10+ years of experience. Strong interpersonal and leadership skills. Well organized and works well in high tempo environments. Outstanding critical thinker that achieves high level tasks with no oversight required. Very dependable and resourceful customer service representative. Consistently provides unparalleled customer service satisfaction. Highly motivated and confident professional.

Overview

8
8
years of professional experience

Work History

KBR AFCAP Escort/Lead

KBR
10.2023 - Current
  • Accompanying and guiding individuals on the military base to ensure their safety and provide assistance
  • Ensure team of Escorts adequately execute monitoring of un-cleared personnel (LN's/CN's) into areas and monitors personnel while performing work
  • Make on-the-spot corrections as required
  • Ensure Escorts are properly verifying Ln's/OCN's personnel are logged in and out all personnel counts are performed before and after they perform duties
  • Provide general supervision of the team to ensure work is completed for the day and the work zone have been purged by trained Force Protection military personnel and all LN's/OCN's have exited base and/or returned to cams
  • Supervising 81 escorts, Airfield driving program Manager, Newcomer Coordinator, and the Facility Manager
  • Maintain confidential of sensitive information and ensure data security
  • Performs radio communications with bus operators and other transportation personnel
  • Creates and maintains accurate, detailed radio logs, incident, and accident reports and files.

Logistics Manager

Amazon
01.2023 - 07.2023
  • Streamlined logistics processes by implementing efficient inventory management systems.
  • Improved on-time delivery rates by optimizing transportation routes and scheduling.
  • Reduced warehouse storage costs with effective space utilization strategies.
  • Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
  • Developed strong relationships with vendors, leading to improved pricing and service levels.
  • Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.

Field Organizer

CADC Management, LLC
08.2022 - 12.2022
  • Trained, supervised, and led a team of 26 canvassers
  • Verified and validated 4,000 data points independently inputted daily
  • Managed and coordinated rideshare movement of 40+ canvassers daily
  • Trained over 800+ canvassers on effective interpersonal door to door communication
  • Created a software training program which resulted in a 25% field increase rate.

Sales Consultant

AT&T
08.2017 - 06.2018
  • Reviewed and completed all administrative sales
  • Accurately and professionally assisted customers
  • Escalated appropriately any billing or service issues
  • Extraordinary customer experience
  • Execute sales, service, and customer experience initiatives in store.

Personal Banker

Wells Fargo
05.2016 - 08.2017
  • Strong ability to navigate multiple computer systems, including Microsoft
  • Prepared documentation to open or close accounts
  • Displayed excellent verbal, written, and interpersonal communication skill
  • Processed applications and verify customers' accounts
  • Advised clients on financial products and services.

Education

High School Diploma -

Glenn Hills HS
Augusta, Georgia

Skills

  • Process Development
  • Project Management
  • Process Control Analysis
  • Equipment Testing and Operation
  • Microsoft Office Proficiency
  • Data Analysis and Assessments
  • Time Management
  • Adaptability
  • Supply Inventory

Timeline

KBR AFCAP Escort/Lead

KBR
10.2023 - Current

Logistics Manager

Amazon
01.2023 - 07.2023

Field Organizer

CADC Management, LLC
08.2022 - 12.2022

Sales Consultant

AT&T
08.2017 - 06.2018

Personal Banker

Wells Fargo
05.2016 - 08.2017

High School Diploma -

Glenn Hills HS

Similar Profiles

CREATE PROFILE
Tameka Brown